1. Kat Mac Kenzie
Fort Worth, Texas 817-629-9710
https://www.linkedin.com/in/katmackenzie1 KitKatKatyMacs@Gmail.Com
CUSTOMER RELATIONS SPECIALIST
Quality customer service leader with success in increasing productivity and efficiency in the
workplace. Client focused with extensive management experience and innovative problem solving
ability.
PROFICIENCIES
Problem Solving Abilities - Analyzed work flow efficiency; implemented new procedures which
maximized the existing space and improved kitchen productivity by 23%
Communication Skills - Effectively sought out neighborhood leaders and developed strong
cooperative relationships, improving participation in community outreach events by 28%.
Planning and Organizing - Increased profitability by merging two corporate locations which
reduced moving cost by 58%
Highly Motivated - Assumed leadership of the children’s ministry during which time I developed
curriculum for a summer kids camp; analyzed program cost data to determine budget priorities,
publicized the program thru various marketing avenues, recruited and trained volunteers and
creatively solved onsite problems. These actions resulted in a 56% increase in attendance from the
previous year.
EDUCATION
MS Zoology
Townsville College of Science - Queensland, Australia - 2001
BS Biology
Townsville College of Science - Queensland, Australia - 1999
COMMUNITY EXPERIENCE
Childrens Ministry Assistant
Lighthouse Fellowship UMC - Fort Worth - May 2015 to Present
Organized and managed activities designed to promote physical, mental and social
development.
Adapted teaching methods and instructional materials to meet students' varying needs and
interests.
Collaborated with other team members to establish goals and objectives for religious education
programs or to develop ways to encourage program participation.
Decreased cost of community outreach events 20% by examining financial information and
finding alternate ways to complete projects.

2. Assistant Childrens Minister
Capstone - Benbrook, Tx - April 2009 to May 2015
Recruited and trained volunteer workers, decreasing absences by 13%.
Observed teaching methods and examined learning materials to evaluate and standardize curricula
and teaching techniques and determine areas where improvement is needed.
Implemented community outreach programs by ordering materials, scheduling volunteers and
handling administrative details.
Increased program participation by 15% by collaborating with other team members to establish
goals and objectives for Biblical education programs
WORK EXPERIENCE
Civilian Contractor
On Our Own Services - NAS Fort Worth, Tx - September 2010 to August 2015
Managed a crew of disabled individuals while providing services for the military.
Conducted orientation sessions and on-the-job training for new hires, reducing errors by 30%.
Recommended changes that improved service and increased operational efficiency by 18%.
Governess
The Sexton Family - Weatherford, Tx - August 2012 to April 2014
Created homeschooling curriculum and administered with optimal performance expectations.
Organized and conducted appropriate activities such as games; arts and crafts, sports, field trips
and social interactions.
Modeled appropriate social behaviors and encouraged concern for others to cultivate development
of interpersonal relationships and communication skills.
Receptionist
Aloha Pool Company - Fort Worth, Tx - June 2007 to October 2008
Resolved customer queries/complaints with resourceful problem solving skills.
Increased new client contracts by 9%.
Reviewed performance data to measure productivity and goal achievement thus determining areas
needing improvement which decreased costs by 18% and increased efficiency by 25%.
Store Manager
Super Suppers - Fort Worth, Tx - May 2006 to June 2007
Increased profit margins 30% by examining product sales demographics, reducing waste and
promoting efficiency.
Developed and provided management and culinary training to new franchise owners, increasing
owner success rates by 43%.
Delivered oral and physical demonstrations of food preparation for customer’s education and
entertainment.
Designed and launched a segmented children’s cooking school that was executed in franchises
nationwide.