1. Career Overview
Core Strengths
Work Experience
KAREN J GEERKEN
C: 949-842-5627 | kjgeerken@gmail.com
Creative, solutions-oriented professional with extensive experience as a customer advocate.
Ability to work with all levels of individuals by creating a community where honest
communication and action becomes a priority. Managing time-sensitive reports and requests,
ensuring success of team and customers.
High customer service standards
Service solutions expert
Team dynamics
Conflict resolution proficiency
Superb communication skills
Strong problem solving ability
Skilled multi-tasker
Dedicated to process improvement
Dec 2015 to CurrentAdministrator, Student Services
Wagner Leadership Institute － Pasadena, CA
Responsibilities: Student services including course guidance and counseling. Improve
processes. Assist with registrar duties. Event management.
Accomplishments:
Evaluated and streamlined processes that reduced daily student assistance by 50%.
Created a SOP manual that decreased registrar training time by 50%.
Generated over $11,000 in additional Q1 2016 revenue by pursuing students who had
stopped taking courses.
Increased in-house student base by 20%.
Worked on a collaborative team to manage an in-house student base of 150 students
and a network of 20 training centers serving several thousand students.
Jun 2012 to CurrentWellness Associate, Social Entrepreneur
Mannatech － Coppell, TX
Responsibilities: Recruited a community of individuals, provided training and
mentorship. Presented PowerPoint to a local team on a monthly basis. Expanded into new
areas. Kept current on company products. Developed wellness plans for people.
Accomplishments:
Built and assisted in ongoing customer service and mentoring to a team of 35.
Assisted one-on-one to develop a wellness plan based on goals for over 70 people.
Created needed training materials and increased revenue by 20%.
Opened and established relationships in 4 new network areas including City of
Alhambra, HRock Church, Providence St. Joseph hospital and a senior care center.
Jan 2005 to Sep 2013Principal Clinical Research Associate
Boston Scientific － Marlborough, MA
Responsibilities: Monitored and audited study sites including data collection, device
reconciliation and FDA regulatory compliance. Conducted software training on electronic
case report forms. Project management including budgets, department collaboration, rapidly
resolving conflict to prevent account loss.
Accomplishments:

2. Educational Background
Technical Expertise
Promotion to Principal after two years by exceptional annual reviews.
Balanced up to 23 sites and 7 protocols (at one time) while maintaining site metrics
and protocol and report timelines.
Managed 75 sites until rollover was completed when department was outsourced,
while maintaining protocol schedules and addressing client questions and concerns.
Project Management of incoming studies, including team and budget negotiations,
reporting to FDA and leading teams of up to 30 people, 5 departments and 150 sites.
Brought 100% of non-compliant sites into compliance by establishing open
communication, identification of incorrect processes, clear action plans and
accountability.
Trained over 200 sites on protocol and FDA requirements with 98% success. Received
customer satisfaction ratings of 99%.
Trained over 30 sites on data collection software.
Bachelor of Science, Communication Disorders
Missouri State University － Springfield, Missouri
Microsoft Office: Excel, Word, PowerPoint
Accounting Software: Quickbooks
Management Software: Breeze
Operating systems: Windows, Mac OSX
Healthcare Data Collection: Medidata, Inform