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Karen L 
Fuldauer 
 
704 Newcastle Dr. 
Akron, OH 44313 
 
(330) 805­0935 
klm80mc@gmail.com 
OBJECTIVE 
To obtain a corporate position that utilizes both my critical thinking and management expertise.  
 
EXPERIENCE 
Program Lead, InfoCision 
Akron, OH — September 2014­Present 
Responsibilities 
● Maintain client relationships via conference calls and e­mail; reporting on results and 
action plans 
● Lead and develop a team of Sales Developers/ Supervisors by teaching, coaching, and 
mentoring on tactics that encourage their teams to perform at high levels 
● Manage and delegate day to day operational tasks 
● Drive results by consuming and analyzing sales data to adjust calling plans and coach 
team members  
 
Call Center Supervisor, InfoCision 
Green, OH — January 2014­ August 2014 
Responsibilities 
● Manage a team of Supervisors towards success by teaching team building skills, how to 
analyze telephone programs, and give meaningful suggestions for improvement 
● Determine program management decisions based on changing company and client goals 
● Lead a room of Communicators on day to day tasks to maintain positive morale while 
fostering a sales mindset 
 
Senior Program Supervisor, InfoCision 
Green, OH — January 2012­2014 
Responsibilities 
● Coach a team of Communicators to success through ongoing training on presentational 
and sales skills 
● Daily use of problem solving as well as investigation skills to hit program goals 
● Communicate with peers, supervisors, and managers to assure all action items are taken 
care of daily 
 
PROFESSIONAL ACHIEVEMENTS 
● Corporate Employee of the Quarter Q4 2014 
● Program Supervisor of the Year (2012 & 2013)   
 
SKILLS 
● Analytics: ​Understand data in order to quantify and qualify changes needed for success 
● Management and Mentorship: ​Quickly motivate and lead high performing teams 
● Communicate effectively:​ Collaborate with executives, clients, and colleagues 
● Problem solving​: Creatively explore new ideas to fix old problems 
● Sales​: Find a client’s need and provide a solution that best fits the client and company 
 
VOLUNTEERING 
Mobile Meals, Meal Packer 
Akron, OH February 2015­ Present 
 
EDUCATION 
The University of Akron 
Bachelors of Arts In Music ­­  2006­2011 
GPA ­ 3.2 
 

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