Joshua Paul Baillargeon is seeking a career in project management or product sales. He has a Bachelor's degree in Marketing and Management from The College of St. Scholastica. He has over 4 years of experience managing teams and resources for various organizations to ensure customer satisfaction and meet goals. His skills include relationship building, task delegation, and handling unruly customers.
To be a successful leader in operations management where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development.
To be a successful leader in operations management where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...Abhijit Gupta
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...Abhijit Gupta
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...Abhijit Gupta
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...Abhijit Gupta
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
1. JOSHUA PAUL BAILLARGEON
jpbaillar09@gmail.com
633 Lakeside Lane
Somerset, WI 54025
6514910154
CAREER OBJECTIVE: Project Management / Product Sales
SKILLS & ABILITIES
● Able to connect with people and reach common ground to build relationships
● Through the use of relationships and influence, manage groups by assigning tasks and duties that need to
be completed in order to reach a common goal
● Ensure that tasks are being completed effectively and efficiently
EDUCATION
● The College of St. Scholastica
● May 2014 Bachelor of Arts
● Majors: Double major in Marketing and Management
EXPERIENCE
J&R Tire Service, New Richmond, WI June 2014Present
Service Manager/ Acting General Manager
● Responsible for customer satisfaction and retention.
● Manage and train resources to meet company goals and visions.
● Research and implement for training programs to enhance continuous improvement process.
● Manage staffing to meet customers needs efficiently and effectively.
The College of St. Scholastica, Duluth, MN August 2011May 2014
Tech Crew Manager,
● Allocated resource management to College clubs and events.
● Supervised employees during a variety of events.
● Hired team members to meet the deadlines of each event.
Specialists, Inc., Stillwater, MN May 2012Present
Security Specialist,
● Manage teams of security specialists to ensure customers’ satisfaction at large group events.
● Skilled in crowd management tactics in a variety of situations.
● Execute techniques with unruly customers in order to prevent a situation from escalating while attempting
to maintain the satisfaction of the surrounding customers.
Team Delta, College of St. Scholastica May 2012May 2014
Group leader,
● Led and supported incoming freshman through their first college experience.
● Presented seminars to demonstrate the college’s core values of hospitality, community, respect,
stewardship, and the love of learning.
● Experienced in individual and team based environments.
