Karen Lee Thompson has over 20 years of experience in customer service roles, including 13 years working for Thrifty Car Rental in various positions such as Branch Manager, Duty Manager, and Rental Sales Consultant. She currently works as an Energy Solutions Consultant for Tru Energy/Energy Australia, providing customer support via phone and participating in special projects. Thompson has strong communication, organizational, and problem-solving skills as well as proficiency with Microsoft Office programs and various databases.

1. Resume
KAREN LEE THOMPSON
19 The Atrium, South Morang, 3752
9436 6658
0419 844 531
SKILLS
• Excellent communication skills
• Strong customer focus and ability to listen to, and understand customer needs
• Experience in cash handling, functions and reception
• Major strength of attention to detail in all aspects of work
• Able to achieve goals working in a team environment.
• Advanced in MS Word and Excel
• Fast and accurate key board skills
• Proficiency in a range of databases and quick to pick up new software
CAREER SUMMARY
Role Organisation Dates
Energy Solutions Consultant
Tru Energy / Energy Australia April 2011 – Present
Administration Manager
Thrifty Car Rental Feb 2010 – Dec 2010
Branch Manager
Thrifty Car Rental Sept 2008 – Jan 2010
Duty Manager
Thrifty Car Rental Jan 2003 – Aug 2008
Rental Sales Consultant
Thrifty Car Rental May 2001 – Jan 2003
Reception / Administration / Data
Processor
Newsagency Council of
Victoria Ltd
Mar 1993 - July 1999

2. EMPLOYMENT HISTORY
Tru Energy / Energy Australia
Energy solutions Consultant
18th
April, 2011 - present
Provide customer support on phones:
• Answering calls
• On the committee for the R & R programme
• Ecare team 14/12/2012 – 26/02/2013 (secondment)
• Ecare team 26/02/2013 – ongoing
• Specialised Credit pilot team 12/11/2013 – 13/12/2013
• Customer Advocacy SME Nov 2015 - ongoing
Thrifty Car Rental
Admin Manager - Victoria
1st
February, 2010 – 17th
December, 2010
Solely responsible for the Administration function of Thrifty Car Rental Victoria and Albury, which
included providing support to 9 branches. This included:
• Processed and authorised all purchase orders for payments
• Ordered, provided and distributed uniforms for all employees
• Processed City link payments and fines
• Ordered all stationary supplies for the 9 branches
Key Achievement
• Initiated a new process for all commercial vehicles. Implemented a key tags system which
made the customer experience less confusing and avoided problems such as wrong fuel type
in vehicle.
Branch Manager - Richmond
1st
September, 2008 – 29th
January, 2010
Overall responsibility for the smooth running of the Richmond location. Managed a team of
approximately 6 Rental Sales Consultants and Detailers. Duties included:
• Develop new business as well as retain strong relationships with existing customers
• Organised fleet cars and commercials for staff including relocations
• All staff training, development and incentives
• Timesheets and pay for all staff
• Deliveries of vehicles to customers
Key Achievement
• Won a major client after developing a strong relationship and designing a winning strategy.
Duty Manager
20th
January, 2003 – 29th
August, 2008
Responsible for the staff on shift as well as opening, closing and ensuring sufficient rental vehicles for
customers.
Rental Sales Consultant
19th
May, 2001 – 19th
January, 2003
Provided Customer Service to a range of clients both over the phone and face to face.

3. QUALIFICATIONS
• VCE – Eltham High School
• Krisala Nanny School
• Agent’s Representative (Real Estate)
• Fire Warden – Melbourne Airport
• Use of Extinguishers, Hose Reels & Fire Blankets
• Workplace Emergency Control organization & procedures
• Safeguarding People During Workplace Emergencies
• SL2 – Senior First Aid – Workplace L2
• Working with Childrens Check
INTERESTS
Reading, Walking, Movies, AFL
REFEREES
Available upon request