Rick Steelman has over 30 years of experience in customer service, sales, accounting, and project management. He has worked for major companies like United Healthcare, American Express, Packaging Corporation of America, and Alderman Studios. His most recent role was at United Healthcare as a Rapid Resolution Expert, where he analyzed and resolved problems with paid claims.

1. Rick Steelman
1512 Jubilee Trail
Kernersville, N.C.27284
Home phone: (336) 785-3438
Cell phone: (336) 926-3659
Email: rsteel3181@triad.rr.com
Experience:
2012-2015
United Healthcare
Worked with General Electric members to provide a thorough and rewarding experience.
Promoted to Rapid Resolution Expert. Analyzed problems with paid claim. I also resolved the
problems. Added value to members experience by offering services that would be beneficial to
the member.
Experience:
1999-July 15, 2011
American Express- 7701 Airport Center Drive-Greensboro N.C. 27409
High Value Cardmember Customer Service-I worked with high value business and
consumer customers. We went the extra mile to provide them with a rewarding customer
experience.
Port Optimization- I worked from April 2008 to January 2009 to consolidate, streamline
and update our Online Reference Guide.
Job Coach and Team Leader- I coached and led a group of coaches to guide American
Express new hires through the learning process.
Sales- I worked to offer Product Upgrades and value added benefits to our cardmembers.
1984-1999
Packaging Corporation of America- 212 Roelee Road-Trinity N.C. 27370
Cost/Estimator- I computed selling prices for our products. Entered orders, scheduled
orders and interacted with customers about delivery dates, availability, and information
pertinent to their business. I was a part of a team which converted their manual system to
a computerized system.
1981-1984
Alderman Studios-325 Model Farm Road- High Point N.C. 27263
Cost Accountant- I prepared monthly work papers and journal entries. I worked to
maintain, control, and analyze monthly inventories. I assisted in computing standard
costs.
Education:
Guilford College- 5800 West Friendly Ave- Greensboro N.C. 27410

2. B.A.S. in Accounting- Employed full time while I attended college.
Guilford Technical Community College-Taking Accounting And Computer
Courses
Certifications:
Certified in QuickBooks
PTIN
Enrolled Agent Candidate