CRM Software : Kapture CRM is a Mobile platform, user-friendly Customer Relationship Management software for Real Estate, Banks, Hotels, FMCG industries.
ESBapps is a cloud-based mobile and location intelligent enterprise business solution that allows users to manage all aspects of their business from sales, purchases, inventory, activities and more through customizable dashboards and widgets. It provides features like location tracking of employees, location-based task assignments, mobile apps for data access and task management in the field, and real-time alerts. The system includes modules for business dashboards, sales force automation, field force automation, inventory management, approvals, and reports. It aims to increase productivity and data access while reducing costs.
Vistrack is an office automation software that facilitates paperless documentation and maintains complete historical data. It has integrated modules for visitor management, vendor management, vehicle management, cafeteria management, and courier management. It can be deployed either on a cloud-based SAAS model with an annual subscription fee, or installed on the customer's intranet server with a perpetual license. Key features include visitor appointment scheduling, vendor/employee badging, meal planning, vehicle tracking, and reporting capabilities. The software is developed using ASP.NET, C# and SQL Server and allows for Windows authentication and multiple location access.
This document describes how a mobile app called FieldSense can help make a field force more productive and accountable. It allows field staff to check-in and out of work and meetings remotely, set availability statuses, access customer information from the field, update customer data, schedule and reschedule visits, claim expenses, and send messages. It also gives managers insights into the team's activities, locations, availability, and performance through attendance, visit, and expense reports. The goal is to enable the entire sales process to be managed remotely through a single mobile platform.
Comstice Desktop Agent is a native client for Cisco Finesse supporting Cisco UCCX, UCCE and PCCE. It eliminates browser-related limitations of Finesse Web Client and offers many features for the agents and the supervisors.
ESBApps is a field force automation and business management suite that allows companies to track, monitor, and control field employees, sales, inventory, activities, and other assets. It provides real-time employee tracking on a map, automated reports, alerts, and a dashboard interface to analyze business metrics. The mobile app allows field data collection and location-based functionality to increase productivity.
WhoIsIn is an unique and innovative web-based biometric attendance tracking solution for businesses with employees at multiple locations. It ensures employee discipline and enhances employee productivity.
Visitor Management Software from Frosec helps organization maintain their visitors effectively and efficiently. Frosec creates electronic visitor passes, maintains electronic visitor log and its very effective to track visitors IN and Out in an organization. It can also be used as Contract Labour Management Software to manage the visits of Contract Labours
ESBapps is a cloud-based mobile and location intelligent enterprise business solution that allows users to manage all aspects of their business from sales, purchases, inventory, activities and more through customizable dashboards and widgets. It provides features like location tracking of employees, location-based task assignments, mobile apps for data access and task management in the field, and real-time alerts. The system includes modules for business dashboards, sales force automation, field force automation, inventory management, approvals, and reports. It aims to increase productivity and data access while reducing costs.
Vistrack is an office automation software that facilitates paperless documentation and maintains complete historical data. It has integrated modules for visitor management, vendor management, vehicle management, cafeteria management, and courier management. It can be deployed either on a cloud-based SAAS model with an annual subscription fee, or installed on the customer's intranet server with a perpetual license. Key features include visitor appointment scheduling, vendor/employee badging, meal planning, vehicle tracking, and reporting capabilities. The software is developed using ASP.NET, C# and SQL Server and allows for Windows authentication and multiple location access.
This document describes how a mobile app called FieldSense can help make a field force more productive and accountable. It allows field staff to check-in and out of work and meetings remotely, set availability statuses, access customer information from the field, update customer data, schedule and reschedule visits, claim expenses, and send messages. It also gives managers insights into the team's activities, locations, availability, and performance through attendance, visit, and expense reports. The goal is to enable the entire sales process to be managed remotely through a single mobile platform.
Comstice Desktop Agent is a native client for Cisco Finesse supporting Cisco UCCX, UCCE and PCCE. It eliminates browser-related limitations of Finesse Web Client and offers many features for the agents and the supervisors.
ESBApps is a field force automation and business management suite that allows companies to track, monitor, and control field employees, sales, inventory, activities, and other assets. It provides real-time employee tracking on a map, automated reports, alerts, and a dashboard interface to analyze business metrics. The mobile app allows field data collection and location-based functionality to increase productivity.
WhoIsIn is an unique and innovative web-based biometric attendance tracking solution for businesses with employees at multiple locations. It ensures employee discipline and enhances employee productivity.
Visitor Management Software from Frosec helps organization maintain their visitors effectively and efficiently. Frosec creates electronic visitor passes, maintains electronic visitor log and its very effective to track visitors IN and Out in an organization. It can also be used as Contract Labour Management Software to manage the visits of Contract Labours
Avhan Technologies provides cloud communication and business process frameworks to help companies improve customer experience across multiple channels. They offer platforms and services for contact center operations to over 300 clients globally, with over 14 years of domain experience. Their solutions help businesses integrate all customer communications, from voice to video to digital channels, to adapt to changing customer behaviors.
This document provides an overview of a company that offers products, solutions, consultancy services, and IT infrastructure management for the hospitality and retail industries. It has ISO 9001:2000 certification and CMMi level 3 maturity. The company offers point of sale, property management, sales and catering, club management, customer feedback, HR, payroll, CRM, and SPA management systems. It has integrated kitchen display systems and provides comprehensive web-based solutions. Key clients include hotel groups, restaurant chains, and retailers. The company aims to partner for success with clients.
The document provides background information on RAM's RCM software, which is a state-of-the-art CRM application for call centers marketing products to corporate institutions. The RCM software manages call center campaigns and customer data, integrates with RAM's secure delivery network to arrange product fulfillment and delivery tracking, and provides benefits such as predictive dialing and real-time data integration.
emContract : Contract Labour ManagementYogesh Ingale
emContract is a cloud based, fully automated Contract Labour Management Software Solution which is specifically designed for medium & large organizations helping them manage all their contract worker management processes. CLMS covers workforce planning, enrollment, e-pass, attendance, access control & contract billing summary.
The document describes the features of an Odoo salon and spa management system. It allows for easy booking and scheduling of appointments via telephone or a calendar view. Staff and beauticians can be configured against specialized services. Chair management allows distribution of chairs to staff and viewing of reserved and empty seats. Staff management enables selection of the right staff for the right services and clients. The system also provides order execution where clients can view their scheduled services by booking ID and receive receipts. Overall it offers benefits like increased revenue, easy promotions, automation of tasks, and utilization and membership management reports.
It is an interesting mobile enabled solution for field workforce management.
It’s a solution to the most critical problems of manager i.e. real-time coordination with mobile workers, field jobs and customer requests.It solves by providing quick overview of field force with job status & tool to schedule, dispatch & monitor jobs to workforce.This solution increases companies’ productivity and reduces cost. It makes businesses more efficient and flexible.
Apart from optimization in operations, it also provides transparency and "wow delight" factor to customer.
The document describes the attendance management features of Emportant HRMS. It allows defining multiple shift timings and holiday calendars. Employees can log attendance online, via swipe cards, or by uploading sheets. Administrators can manage exceptions, regularize times, issue/delete swipe cards, and change shifts temporarily. Employees can also view their attendance records online.
This document provides an overview of a customer engagement module that aims to improve the customer service experience. The module includes features like appointment notifications, booking and verification, estimated time of arrival updates, technician location tracking, and post-service surveys. These features are meant to reduce cancellation rates, improve first-time fix rates, and provide insights to enhance customer retention. According to a case study, one company that implemented this module saw a 35% reduction in missed appointments and a 50% decrease in calls asking about technician locations.
ProLine, a specialized software for pest control operations integrated from sales, scheduling, servicing, billing and complete accounting including GST processing.
This document provides profiles of various software solutions offered by ShawMan Software, including property management systems, point of sale systems, material management systems, sales and catering systems, club management systems, customer feedback systems, and human resource information systems. It highlights key features such as reservations, billing, inventory management, menu creation, sales reports, member accounts, feedback aggregation, and training modules. The solutions are designed to be user friendly, provide lower costs of ownership, and leverage domain expertise for customer value.
Contivio is a contact center solution that provides both inbound and outbound call center features. It allows users to manage all communication types including voice, voicemail, fax, SMS, email and chat through a browser toolbar. Contivio also features an interactive voice response system and automation tools for outbound campaigns. The solution aims to increase agent productivity by providing customer information and call controls directly within the agent interface.
Web based Visitor Management Software System helps Visitor Registration, Visitor Pass Issue, Visitor Badge Issue, Contractor Pass Issue and Visitor Movement Tracking
Visitor management System Call Now 9034757673Mayank Jain
The document describes an eVisitorTrack-Lite visitor management system software. It allows organizations to digitally manage their visitor logs, including collecting visitor photos and fingerprints. The software provides features like adding and editing visitor records, monitoring visitor activities, generating visitor badges and reports. It integrates with databases like MS Access, SQL Server and Oracle. The software aims to improve security, efficiency and customer satisfaction for organizations.
This document describes BumpYard, an omni-channel communication platform that allows customers to communicate through their preferred channels like SMS, email, chat, Facebook, and WhatsApp. It integrates with CRM systems through a single integration and provides a centralized queue. The platform offers features like a hybrid robot for automated responses, digital signatures, telephone integration, and reporting for call analytics. It aims to gradually make customer service autonomous through digital transformation across channels.
Contract Labour Management is vital part of any business to minimized the cost of Manpower, improve productivity and manage complinces. This solution help you to manage Attendance, Wages calculation, safety and Compliances by most effective manner and low cost.
Is your field sales team operating as efficiently as possible?Leigh Barnes
Is your field sales team operating as efficiently as possible?
Communications between on-the-road sales representatives and head office can often be a delayed and blind-folded system. Reporting on the results of a sales meeting is a task that often cannot be completed until some time after the event and distracts from the real business of selling. Meanwhile organisations can be left wondering where their staff are located and what is happening with sales.
Avaya Control Manager is a web-based application that provides single-point management of contact center resources from back-office operations to customer interactions. It allows managers to view and control the entire customer experience through a single interface. By simplifying management tasks and enabling non-technical users to perform functions, it can help organizations improve efficiency, reduce costs, and enhance customer satisfaction.
This document provides an overview of Internet Service Providers (ISPs), including the types of ISPs, examples of ISPs, factors to consider when choosing an ISP, the services ISPs provide, and the types of connections and equipment used to connect to an ISP. It discusses how ISPs connect customers to other networks and examples like access ISPs, hosting ISPs, transit ISPs and free ISPs. It also summarizes the different connection types like wireless, mobile phones, hotspots, broadband, and satellite and the equipment like modems and satellite receivers used.
Avhan Technologies provides cloud communication and business process frameworks to help companies improve customer experience across multiple channels. They offer platforms and services for contact center operations to over 300 clients globally, with over 14 years of domain experience. Their solutions help businesses integrate all customer communications, from voice to video to digital channels, to adapt to changing customer behaviors.
This document provides an overview of a company that offers products, solutions, consultancy services, and IT infrastructure management for the hospitality and retail industries. It has ISO 9001:2000 certification and CMMi level 3 maturity. The company offers point of sale, property management, sales and catering, club management, customer feedback, HR, payroll, CRM, and SPA management systems. It has integrated kitchen display systems and provides comprehensive web-based solutions. Key clients include hotel groups, restaurant chains, and retailers. The company aims to partner for success with clients.
The document provides background information on RAM's RCM software, which is a state-of-the-art CRM application for call centers marketing products to corporate institutions. The RCM software manages call center campaigns and customer data, integrates with RAM's secure delivery network to arrange product fulfillment and delivery tracking, and provides benefits such as predictive dialing and real-time data integration.
emContract : Contract Labour ManagementYogesh Ingale
emContract is a cloud based, fully automated Contract Labour Management Software Solution which is specifically designed for medium & large organizations helping them manage all their contract worker management processes. CLMS covers workforce planning, enrollment, e-pass, attendance, access control & contract billing summary.
The document describes the features of an Odoo salon and spa management system. It allows for easy booking and scheduling of appointments via telephone or a calendar view. Staff and beauticians can be configured against specialized services. Chair management allows distribution of chairs to staff and viewing of reserved and empty seats. Staff management enables selection of the right staff for the right services and clients. The system also provides order execution where clients can view their scheduled services by booking ID and receive receipts. Overall it offers benefits like increased revenue, easy promotions, automation of tasks, and utilization and membership management reports.
It is an interesting mobile enabled solution for field workforce management.
It’s a solution to the most critical problems of manager i.e. real-time coordination with mobile workers, field jobs and customer requests.It solves by providing quick overview of field force with job status & tool to schedule, dispatch & monitor jobs to workforce.This solution increases companies’ productivity and reduces cost. It makes businesses more efficient and flexible.
Apart from optimization in operations, it also provides transparency and "wow delight" factor to customer.
The document describes the attendance management features of Emportant HRMS. It allows defining multiple shift timings and holiday calendars. Employees can log attendance online, via swipe cards, or by uploading sheets. Administrators can manage exceptions, regularize times, issue/delete swipe cards, and change shifts temporarily. Employees can also view their attendance records online.
This document provides an overview of a customer engagement module that aims to improve the customer service experience. The module includes features like appointment notifications, booking and verification, estimated time of arrival updates, technician location tracking, and post-service surveys. These features are meant to reduce cancellation rates, improve first-time fix rates, and provide insights to enhance customer retention. According to a case study, one company that implemented this module saw a 35% reduction in missed appointments and a 50% decrease in calls asking about technician locations.
ProLine, a specialized software for pest control operations integrated from sales, scheduling, servicing, billing and complete accounting including GST processing.
This document provides profiles of various software solutions offered by ShawMan Software, including property management systems, point of sale systems, material management systems, sales and catering systems, club management systems, customer feedback systems, and human resource information systems. It highlights key features such as reservations, billing, inventory management, menu creation, sales reports, member accounts, feedback aggregation, and training modules. The solutions are designed to be user friendly, provide lower costs of ownership, and leverage domain expertise for customer value.
Contivio is a contact center solution that provides both inbound and outbound call center features. It allows users to manage all communication types including voice, voicemail, fax, SMS, email and chat through a browser toolbar. Contivio also features an interactive voice response system and automation tools for outbound campaigns. The solution aims to increase agent productivity by providing customer information and call controls directly within the agent interface.
Web based Visitor Management Software System helps Visitor Registration, Visitor Pass Issue, Visitor Badge Issue, Contractor Pass Issue and Visitor Movement Tracking
Visitor management System Call Now 9034757673Mayank Jain
The document describes an eVisitorTrack-Lite visitor management system software. It allows organizations to digitally manage their visitor logs, including collecting visitor photos and fingerprints. The software provides features like adding and editing visitor records, monitoring visitor activities, generating visitor badges and reports. It integrates with databases like MS Access, SQL Server and Oracle. The software aims to improve security, efficiency and customer satisfaction for organizations.
This document describes BumpYard, an omni-channel communication platform that allows customers to communicate through their preferred channels like SMS, email, chat, Facebook, and WhatsApp. It integrates with CRM systems through a single integration and provides a centralized queue. The platform offers features like a hybrid robot for automated responses, digital signatures, telephone integration, and reporting for call analytics. It aims to gradually make customer service autonomous through digital transformation across channels.
Contract Labour Management is vital part of any business to minimized the cost of Manpower, improve productivity and manage complinces. This solution help you to manage Attendance, Wages calculation, safety and Compliances by most effective manner and low cost.
Is your field sales team operating as efficiently as possible?Leigh Barnes
Is your field sales team operating as efficiently as possible?
Communications between on-the-road sales representatives and head office can often be a delayed and blind-folded system. Reporting on the results of a sales meeting is a task that often cannot be completed until some time after the event and distracts from the real business of selling. Meanwhile organisations can be left wondering where their staff are located and what is happening with sales.
Avaya Control Manager is a web-based application that provides single-point management of contact center resources from back-office operations to customer interactions. It allows managers to view and control the entire customer experience through a single interface. By simplifying management tasks and enabling non-technical users to perform functions, it can help organizations improve efficiency, reduce costs, and enhance customer satisfaction.
This document provides an overview of Internet Service Providers (ISPs), including the types of ISPs, examples of ISPs, factors to consider when choosing an ISP, the services ISPs provide, and the types of connections and equipment used to connect to an ISP. It discusses how ISPs connect customers to other networks and examples like access ISPs, hosting ISPs, transit ISPs and free ISPs. It also summarizes the different connection types like wireless, mobile phones, hotspots, broadband, and satellite and the equipment like modems and satellite receivers used.
An Internet service provider (ISP) offers customers access to the Internet for a monthly or yearly fee. ISPs are categorized as regional or national based on their geographic coverage area. Regional ISPs service a specific area with a smaller support team, while national ISPs have nationwide coverage and a larger support team. ISPs interconnect with upstream providers to exchange traffic and routes to provide full connectivity to destinations on the Internet for their customers.
Customer relationship management and importance of relationship marketing in ...Projects Kart
This document discusses the importance of customer relationship management (CRM) in the banking sector. It explains that with increasing competition and globalization, banks need to focus on retaining high net worth customers through strong relationship management. Innovative CRM strategies and software can help banks provide customized services and achieve business goals. The entire financial services industry has transformed to become more customer-centric, with customers expecting quick and efficient service. CRM is important for banks as it helps bond customers for the long term, increasing revenues. For banks to succeed, they must ensure customers prefer their products and services over competitors by understanding customer needs.
An Internet Service Provider (ISP) provides individuals and organizations access to the Internet for a monthly or yearly fee. ISPs are categorized as regional or national, with regional ISPs providing access to a specific geographic area and national ISPs providing access across a country. ISPs are responsible for maintaining an internet connection, supporting hardware and software, protecting from threats, and providing customer support. Common Malaysian ISPs include TMNet, TIMENet, Maxis, Celcom, Digi, Packet One, umobile, and Jaring.
An Internet service provider (ISP) offers customers access to the Internet using various technologies like dial-up, DSL, cable modem, wireless, or dedicated high-speed. ISPs connect to upstream ISPs who have larger networks and access to more of the Internet to transmit data between networks. ISPs may directly interconnect with each other through peering points without charging for data transmission instead of going through a third upstream ISP. Types of ISPs include virtual ISPs and free ISPs. Internet access is expected to improve in cost and speed as more companies enter the industry, and the true benefit will come when remote areas worldwide can access quality Internet.
The document describes a final year project on developing a Customer Relationship Management (CRM) system for Entourage Solutions. It provides an overview of the existing manual system and outlines the objectives, features and benefits of developing a web-based CRM system. The system will allow administrators, business developers and clients to manage contacts, leads, projects, quotations and track project status through a centralized online platform. It includes sections on the company profile, proposed system features, design diagrams, implementation details, screenshots and a project schedule.
This document summarizes the features of Flawless Field Service, a mobile, social and cloud-based field service platform. It offers modules for work order management, advanced scheduling, parts logistics, inventory management, contract management, analytics reporting, customer and partner communities, and mobile access. The goal is to help customers perfect their service delivery, drive revenue growth, and delight customers.
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
This document describes products and services from a company that develops customized software solutions for the telecommunications (telco) industry. The company has extensive experience in the telco sector and offers various platforms and applications to help telco companies optimize operations, innovate, reduce costs, and improve performance. Some of the solutions mentioned include a prepaid phone lifecycle manager, SMS/MMS gateway, policy engine, device blacklisting manager, and roaming monitoring engine. Contact information is provided at the end.
Service channel retail overview latest presentationSteven Gottfried
ServiceChannel enables facilities departments and their service contractors to communicate, collaborate and control costs online. It provides a unified view of facility maintenance transactions across locations through its online platform which allows contractors to register, clients to find and select contractors, manage service requests, and settle invoices. ServiceChannel's tools such as fixxbook, ServiceClick and PayCenter streamline the entire facility maintenance process from end to end.
Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
NuVoxx Cloud Contact Centre (NC3) is a cloud-based contact center solution that allows organizations to enhance their customer experience without having to deploy, manage or maintain infrastructure. It provides a fully hosted and managed solution with features like real-time reporting, call recording, scalability and 100% uptime. The solution enables agents to work from anywhere as long as they have an internet connection, improving efficiencies. NC3 can integrate with existing phone systems and uses a web-based interface that does not require technical expertise to use.
Tensor Time and Attendance, Access Control, CCTV, HR and Visitor Management P...Tensor Plc .
Tensor Time and Attendance, Access Control, CCTV, HR and Visitor Management Product Brochure. For more information, please visit https://www.tensor.co.uk/
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
This document describes a Central Management System (CMS) created by AIO Systems Ltd. that allows remote management of unmanned sites in a cost-effective manner. The CMS uses controllers and sensors to monitor and control sites in real-time over cellular networks. It provides features such as asset management, alert management, performance dashboards, financial analysis and a customer portal. The CMS can be hosted on-premises or in the cloud by AIO Systems, offering flexibility to customers.
The Fundamentals of the Smart Queue Management SystemQwaiting
This presentation outlines the foundational principles of a Smart Queue Management System. It covers the basic elements and key concepts that underpin this technology, setting the stage for a solid understanding. For more: www.qwaiting.com
Business Automation and Service Delivery Platform for Openstack based cloud p...RackNap
RackNap the cloud automation software, enables cloud service providers to provision and deliver Openstack based cloud with complete provisioning & service delivery automation with Plesk panel, on pay-per-use billing model.
1. The document discusses order management, activation, and provisioning processes for telecommunications services.
2. Order management systems allow customers to place orders and service providers to process, modify, and fulfill orders across channels while supporting multiple products.
3. Activation involves decomposing service orders, executing scripts across network devices to provision services, and notifying relevant systems upon completion.
This document provides information about IT management services from ACMA Computers including Infrastructure Management Services (IMS). IMS aims to transform reactive IT management to a proactive and predictive model through monitoring, proactive alerts, automated maintenance, security hardening, asset management, ticketing and reporting. This is intended to save time, manpower and costs while keeping systems healthy, updated and achieving maximum uptime through automated processes.
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
The document discusses several telecommunication services including broadband internet, VOIP, IPTV, SMS gateway, and BlackBerry services. It provides details on the service portfolio, pipeline, demand management, financial management, design, supplier management, service level agreements, and continuity plans for each service. Key information included are the services offered, target customers, value propositions, pricing structures, components, and organizational responsibilities for managing the services.
Discover how EVO™, from Global DMS, can help your real estate business with cutting-edge appraisal managment technology that elevates your process workflow with unprecedented configurability, an automated review system, advanced assignment features, digital appraisal forms, and more. Contact us today to see EVO in action.
This document describes the features and capabilities of the Marvel Queue Management System. It can automatically recognize prayer times, implement ticket suspensions, and resume services after prayers. It also supports multilingual use, customized solutions, and integrated reporting and analytics. Marvel is a flexible, scalable, and visual-based queue management system that can be adapted to various business environments and customer flow needs, including banks, hospitals, government offices, schools, and outdoor facilities.
Ativa™ for fixed voice | Brochure | InfovistaInfovista
In today’s highly connected world, communication service providers (CSPs) often face numerous challenges when it comes to ensuring seamless voice services over their networks. The lack of comprehensive voice assurance solutions poses significant issues that hinder the delivery of uninterrupted, high-quality, and secure voice communication, and consequently premium user experience.
This is when Infovista’s Ativa™ for Automated Assurance and Operations comes into play by offering a comprehensive solution for voice service providers such as UCaaS, CCaaS, cable and fixed network operators, to proactively assure their services and user experience through end-to-end monitoring and troubleshooting.
Embracing a customer-centric approach, Ativa allows for enhanced customer satisfaction and SLA conformance, lower churn rate and an overall stronger brand, ultimately driving revenue growth.
Download this brochure to learn more.
❓ ANY QUESTIONS? CONTACT US https://bit.ly/3p28yMA
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🔹 Official Site: https://www.infovista.com/
🔹 Our Blog: https://www.infovista.com/blog
🔹 LinkedIn: https://www.linkedin.com/company/infovista
🔹 Facebook: https://www.facebook.com/infovista
🔹 Twitter: https://twitter.com/Infovista
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2. CHALLENGES IN THE SERVICE INDUSTRY
Lack of technology to track
status of service requests
No means to track location
or performance of service
personals
Delayed closure of
service calls due to
haphazard management
No system in place to reallocate
or escalate service requests
5. KAPTURE ALL SERVICE REQUESTS ON A SINGLE PLATFORM
No matter where the
service request comes
from, all of them
converge on a single
platform KAPTURE `
Dedicated Service
centres
Emails
Website
Mobile applications
Requests based on
AMCs
Call centres/ toll-free
numbers
Third party service
providers
6. LOCATION BASED
ALLOCATION
Depending on the type of request, a ticket would be
generated, raised and allocated to Service personals based
on their location and availability.
7. CHECK STATUS
OF EVERY
SERVICE CALL
Track the exact location of
service personals and status of
pending requests assigned to
them.
8. ORDER PARTS
FROM CLIENT LOCATION
KAPTURE enables service personals to check status of
inventory and place orders right from where they are
attending their service call.
9. REALLOCATE TICKETS AND
DESIGN ESCALATION MATRIX
The inbuilt employee roster ensures that
a request is reallocated to someone else
in case the service personal is on leave
In case a service request is taking more time than
expected to be closed, they can be assigned or
escalated to experts or seniors.
10. UPDATE STATUS OF
SERVICE REQUEST
The status of each assigned request can
be updated with comments allowing top
management to track the exact status of
every ticket raised.
11. INTEGRATION WITH AUTOMATED MESSAGING TOOLS
Once a service call is attended, a suitable message
would be automatically send via email or SMS to the
respective clients.
KAPTURE comes with inbuilt communication tools enabling
teams to communicate internally or with their clients.
History of conversations with clients can be logged for
future reference.
INBUILT COMMUNICATION TOOLS
12. Pictures of the equipment to be serviced can be clicked and shared with
location mapping and time-stamping.
This authenticates documentation process and allows management to view
details about the equipment pre and post closure of the service call.
DOCUMENT AND SHARE CONDITION OF EQUIPMENT
13. INTEGRATES SEAMLESSLY
KAPTURE is the only system that needs to be deployed to manage all your processes as it be easily
integrated with existing systems.
WITH EXISTING SYSTEMS
14. SET REMINDERS AND ALERTS
Reminders and alerts can be set based on dates
issued on Annual Maintenance Contracts to ensure
customer satisfaction.
Reminders can also be set for teams or individual
service personals for their assigned tasks.
15. 300+ ROI BASED REPORTS
Yearly, monthly, weekly or daily reports can be
generated to track status of open or closed service
requests, performance of teams, type of query
resolved, time taken to resolve them etc. based on
customized parameters.
16. PROFILE TEAMS AND CUSTOMERS
Set hierarchy and reporting
systems for your teams with
limited access to the system
based on roles defined.
Profile clients, with complete
details about their organization, AMC details,
number or equipment under them etc.