RackNap the cloud automation software, enables cloud service providers to provision and deliver Openstack based cloud with complete provisioning & service delivery automation with Plesk panel, on pay-per-use billing model.

1. BUSINESS
AUTOMATION &
SERVICE DELIVERY
PLATFORM
FOR
BASED CLOUD PROVIDERS

2. How can
OPENSTACK BASED
CLOUD PROVIDERS
become
all equipped to
instantly start
selling cloud
services with
RACKNAP?
End-to-end complete
business automation
Full integration with
OpenStack & 3rd party
applications
Instant provisioning
& quick service
delivery

3. API
Easily manage
network infrastructure
and inventory with
granular visibility
Instantly Provision Servers
- Build services on server & storage
virtualization
- Orchestrate and monitor resources
- Install, manage & upgrade servers
Manage different
OpenStack
modules and also
integrations with
third party
applications
ADMIN
PANEL
Have a direct look in
to cloud architecture
with graphical
interfaces
CUSTOMER
PANEL
Complete Control
from a single
interface
- Monitor
Resources
- Upgrade and
Pause Services
- Raise Support
Tickets
Customer

4. What OPENSTACK BASED CLOUD PROVIDERS need to
do to successfully capitalize on the cloud market?
Manage
everything from
a single pane of
glass
to improve
efficiency of all
business
functions
Enable complete
automation
for super-quick
service delivery and
comprehensive
monitoring
Expand reach
with multi-tier
partner
channels
to increase sales
and revenue
Provide great
customer
experience
through a smart
customer support
system
Comprehensive Automation Platform
for service delivery, management and monitoring

5. BUT,
How do OpenStack Based Cloud
Providers handle the technical
complexity?

6. RackNap handles all API integrations, and
everything technical related to the
provisioning, delivery and monitoring of
OpenStack based cloud services, so you
can go to market quickly and keep your
focus solely on business.

7. What can RackNap do
for the OpenStack
Based Cloud Service
Providers?
RackNap provides an end-to-
end complete business
platform with complete
automation for all functions,
so that OpenStack based
cloud providers can handle
everything at one place.
Sales&Marketing
Billing&Pricing
Support&CRM
PartnerChannels
Marketplace
BusinessAnalytics
Inventory&Assets
CustomerPanel
Public Cloud
Private Cloud Hybrid Cloud
Other Services
Cloud Service
Provider

8. Inventory and Asset Management
Use a single dashboard for all purposes – tracking inventory;
build, deliver & administer servers, get usage statistics, etc.
Use proactive monitoring – define threshold limits and
generate triggers when inventory is about to go out of stock
and take action accordingly.
Manage infrastructure and virtualized network inventory,
required to run cloud services, in a more flexible way.
Speed up service delivery with defined rules for building
servers, VMs and other instances; replicate those in demand
and keep in inventory for quick delivery.
Properly categorize assets along with their vendor information,
OEM information, serial numbers, license keys & other details.
1

9. INVENTORY AND ASSET MANAGEMENT

10. 2 Support Process Management
Provides customer self-service options with product-
wise knowledgebase, FAQs, troubleshoot information
and video tutorials.
A ticket is raised only if the issue is not resolved with
customer self-service module.
Ticket is auto-assigned to appropriate CSR depending
on the issue type & other parameters.
On resolution, Knowledgebase is updated for auto
issue resolution the next time.
Automatically collects customer feedback and
maintains a complete record of client’s personal,
sales, billing & support history and more.

11. SUPPORT PROCESS MANAGEMENT

12. Marketplace and Product Display Platform
Sell Public, Private, Hybrid cloud and other OpenStack
based cloud services with complete end-to-end
automation.
RackNap backend is integrated with backend and
details like pricing, plan configurations, etc. are auto-
updated on your website in one click.
RackNap is integrated and auto-synced with leading
LiveChat software for better customer relationship
management.
Multiple leading payment gateway are integrated with
RackNap and marketplace.
3

13. MARKETPLACE AND PRODUCT DISPLAY PLATFORM

14. 4 Sales and Marketing Flow
Automatically track marketing campaigns, assess
performance and evaluate ROI.
Have a complete visibility into sales cycle, know
current status of any lead and take instant action.
Create, schedule and expire promotions and discount
coupons.
Upsell and cross-sell by sending automated mails and
having products visible to client in member panel.
Set targets and incentives for your sales team and
continuously monitor their performance.

15. SALES AND MARKETING FLOW

16. 5 Multi-tier Channel Partner Management
Create multi-tier partner networks and manage
complete partner activities by tracking their
revenue, commission, new sign-ups and more.
Define discount/commission slab for different
partners and for different products.
Give admin panel to partner & customer panel for
his end customer.
Provide ability to extend white label support for
partner’s end customers.
Provide sales & marketing resources to partner in
panel for better performance.

17. MULTI-TIER PARTNER CHANNEL MANAGEMENT

18. Billing and Pricing Management
Consolidated billing including complete accounting of cloud
costs and chargeback separate pricing structure for different
billing cycles with tiered pricing.
Create any kind of plan – free, one-time, recurring, contract-
based, hourly or other pay-per-use model, etc.
Have separate pricing structure for different billing cycles with
tiered pricing.
Create discounts and apply to products the way you want.
See complete billing history of a customer from a single
dashboard.
Show complete billing information to customer in his customer
panel.
46

19. BILLING AND PRICING MANAGEMENT

20. Business Intelligence and Analytics
Get complete organizational data in simplified graphical
formats at the click of a button.
Get complete insight into organizational financial data -
total income, sales, paid and unpaid invoices etc. for better
channelizing of funds, forecasting and budgeting.
Single pane availability of requisite information about sales
and marketing team to track, analyze and optimize their
performance in an actionable way.
Get access to real-time support metrics, take smart
decisions by measuring and analyzing your support
services on a continuous basis.
Get inventory forecasting based on current availability and
upcoming demand based on sales leads.
7

21. BUSINESS INTELLIGENCE AND ANALYTICS

22. Customer Panel
With RackNap, give your customers complete control with a
powerful Customer Panel.
It is a single point of access where customers can see all their
relevant information and manage their services.
Most important dashboards related to services, support and
billing, with important notifications are visible at the login
itself.
Client gets complete control over its services from within the
member panel, including monitoring resources, upgrading
services and raising tickets from a single interface.
RackNap's customer panel also gives you the opportunity to
generate additional revenue streams by cross-selling and
upselling to existing customer base.
8

23. CUSTOMER PANEL

24. With RackNap’s such great capabilities,
you can achieve so much like….
Get complete visibility in to everything, with business
intelligence.
Manage all technical aspects from provisioning up to
inventory from a single pane of glass.
Empower your customers with a powerful customer
panel
Monitor resource & bandwidth consumption, server
status & network inventory from a single interface.
Expand more, with multi-tier channel partner network.
Provide a great customer support to your customers.

25. RackNap comes
integrated with

26. a product born out of need
leverages 100 + years of combined
industry experience
took 57 months of meticulous research
and development
brought to life by a 46 member team
powered by , a leader in hosting
and cloud industry.

27. www.racknap.com |support@racknap.com