The document outlines the various kanban cadences used for managing services, including replenishment meetings, flow-planning meetings, service-delivery reviews, operations reviews, strategy reviews, and risk reviews. Each meeting serves a specific purpose, such as optimizing flow, ensuring service effectiveness, and understanding resource allocation. It emphasizes the importance of planning and delivery monitoring to enhance customer satisfaction.

1. L e a n K a n b a n S t . L o u i s
KANBAN CADENCES FOR SANTA
@mattphilip

2. @mattphilip
KANBAN CADENCES

3. @mattphilip
REPLENISHMENT MEETING
Move requests over the
commitment point and oversee the
preparation of options for future
selection.
“What should we commit
to next?”

4. @mattphilip
REPLENISHMENT MEETING

5. @mattphilip
KANBAN (FLOW-PLANNING) MEETING
Coordinate, collaborate and plan
how to optimize flow for the day for
a single service.
“How do we create flow in
our system today?”

6. @mattphilip
KANBAN (FLOW-PLANNING) MEETING

7. @mattphilip
SERVICE-DELIVERY REVIEW
Examine and improve the
effectiveness of a a single service.
“How do we make this
service more fit for its
purpose?”

8. @mattphilip
SERVICE-DELIVERY REVIEW

9. @mattphilip
OPERATIONS REVIEW
Understand the balance between
and across services, deploying
resources to maximize the delivery
of value aligned with customers’
expectations.
“How are our services
working together?”

10. @mattphilip
OPERATIONS REVIEW

11. @mattphilip
STRATEGY REVIEW
Select the services to be provided
and to define what makes them fit
for purpose and for sensing the
external environment in order to
provide direction.
“What services should we
be offering?”

12. @mattphilip
STRATEGY REVIEW

13. @mattphilip
RISK REVIEW
Understand risks to effective
delivery of services; for example,
through blocker clustering.
“What stands in the way
of effective service
delivery?”

14. @mattphilip
RISK REVIEW

15. @mattphilip
DELIVERY PLANNING
Monitor and plan deliveries
to customers.
“When should we
deliver?”

16. @mattphilip
DELIVERY PLANNING

17. @mattphilip
MAKING A LIST, CHECKING IT TWICE!

18. @mattphilip

19. @mattphilip
mattphilip@thoughtworks.com
THANK YOU
FOR YOUR HOLIDAY READING LIST
Essential Kanban Condensed (Anderson and Carmichael)