Getting Fit(ness Criteria)

•

2 likes•888 views

This document discusses fitness criteria, which are defined by customers and stakeholders to determine if a product or service is fit for its intended purpose. Fitness criteria effectively act as key performance indicators and should guide improvement initiatives. The document provides examples of fitness criteria like delivery time and quality. It emphasizes that metrics only matter if they are recognized and cared about by customers, and that fitness criteria should be established through conversations with customers to understand what is important to them.

Getting
Fit(ness Criteria)
@mattphilip London Lean Kanban Days 2016

Fitness is always defined
externally. It is customers and
other stakeholders such as
governments or regulatory
authorities that define what
fitness means.
-- David J. Anderson
(emphasis added)
What is Fitness?

@mattphilip #LLKD16
delivery
team
customer
exec sponsor
Risk factors,
Success criteria
TDD, code coverage,
JS framework,
team happiness
Fitness Criteria
coach
WIP

@mattphilip #LLKD16
delivery
team
customer
Exec sponsor
Quality
Delivery time
Predictability
coach

@mattphilip #LLKD16
business
CIO
PMO able to track progress,
No teams falling behind
“Doing Agile,”
Estimating well
Fitness Criteria
delivery
team
delivery
team
delivery
team

@mattphilip #LLKD16
business
CIO
Value delivery,
Reliability
delivery
team
delivery
team
delivery
team

Asking your customers what they value about your
service or product
Customer collaboration over contract negotiation
Agile Manifesto

@mattphilip #LLKD16
Fitness criteria are a key to self-organizing teams

@mattphilip #LLKD16
Fitness Criteria Metric Health/Improvement Metric
Metric that enables us to evaluate
whether our product, service or service
delivery is "fit for purpose" in the eyes of
a customer from a given market
segment. Effectively comprise the Key
Performance Indicators (KPIs) foreach
market segment.
Metric that guides an improvement
initiative or indicates the general health
of your business, business or product
unit or service delivery capability.
Direct Indirect/derivative
Examples: delivery time, functional
quality, safety
Examples: flow efficiency, velocity,
percent complete and accurate, WIP
Customer-oriented/derived Team-oriented/derived

If it’s not at least derivative of a fitness
criterion, it’s at best a vanity metric,
and at worst a misguiding metric.

@mattphilip #LLKD16
We help software-delivery
organizations and teams
become fit for their
purpose.

@mattphilip #LLKD16
Tips for establishing fitness criteria
Who, When and How

Net Fitness Score
Delivery Quality
“Did you get what you wanted?”
Net Fitness Score (NFS) =
% satisfied customers –
% dissatisfied customers
Question 1: How "fit for purpose" did you find this delivery?
• 5. Extremely: I got everything I needed and more
• 4. Highly: I got everything I needed
• 3. Mostly: I got most of what I needed but some of
my needs were not met
• 2. Partially: Some of my purpose was met but
significant and important elements were missing
• 1. Slightly: I took some value from it but most of
what I was looking for was missing
• 0. Not at all: I got nothing useful
Question 2: Specifically, why did you give that rating?

Delivery-Time
Expectation
Delivery Speed and Predictability
Expressed as number of days we
might reasonably expect any work
item to be completed in, based on
confidence interval
• Delivery Time Expectations
(85th, 50th percentiles)
• End-to-end duration from
commitment to delivery

If your customer doesn't recognize or care about
your KPIs, then they aren't "key" or "performance"
indicators and aren't predictors of how well your
business is performing or likely to perform in future.
-- David Anderson

@mattphilip #LLKD16
• Have a conversation with your customer
• Discover fitness criteria
• Ask “What decisions would these affect?”
• Make them visible
• Use in feedback loop (e.g., service-delivery review)
Takeaways for
Tomorrow

• Service-Delivery Review Canvas (mattphilip.wordpress.com)
• Defining Fitness for Purpose (http://www.djaa.com/defining-fitness-purpose)
• Your KPIs Probably Aren't! But What Are They?
(https://www.linkedin.com/pulse/your-kpis-probably-arent-what-david-anderson)
References and Further Reading
@mattphilip

Looking to build an integrated video marketing program to support thought leadership and demand gen goals? Jenna Keegan and Amanda Maksymiw of Lattice Engines will share how marketing operations, demand generation and content marketing can work together to make the most impact. They’ll offer best practices on creating integrated campaigns, tips for building a tech stack to power your video program, a framework for measuring engagement and ROI, and ideas for making the most of your video investments.

The Service-Delivery Review: The Missing Agile Feedback Loop [Lean Kanban Nor...

Matthew Philip

Growing a team requires a lot of time, effort, and proper management tools. The pain points are common; inefficient distribution of tasks, no time to teach and coach new employees, seasoned analysts didn’t have enough time for R&D and skills improvement, no idea how much time a given employee spent at which tasks.. the list goes on. Check out how to improve task estimation, how to ensure that painfully-learned lessons are shared with everybody and how to balance project priorities.

The Service Delivery Review: The Missing Agile Feedback Loop

Matthew Philip

Portfolio kanban (St. Louis Agile Product Ownership Meetup)

Matthew Philip

Dev up 2017 - Half Day Workshop: Getting your agile team unstuck

Angela Dugan

Whether you've been working on an agile team for 6 months, or 6 years, the same obstacles tend to arise to trip us up over and over. Maybe your retrospectives feel more like a death march and no one is participating any more, or your daily stand-ups have bloated into 25 team member status meetings, or you have a QA team that feels buried by your fast-paced development team. These situations are unfortunately very common, and they lower team morale, lead to abandoned transformation initiatives, and ultimately your product and customers suffer because of it. But there's a better way! As an agile coach and consultant, I help software organizations stop the bleeding, mature their process, and develop into high functioning agile teams. And to be clear, I've made mistakes as well! I'd like to share with the audience my own experiences, including strategies that succeeded and failed in hopes of leading them down the path to getting their own teams "unstuck". I'll also give attendees an opportunity to share their own challenges, so that we can leverage those strategies to give them ideas for blasting through their own roadblocks. Learning points: Recognizing when your process, product, or people have gone off the rails by identifying "smells" Review some tools and strategies that teams can leverage when they need a cognitive reset to get them back on track How to apply tools and strategies in your own unique environments.

DeliveryConf - Whole Team Approach to Testing in Continuous Delivery

lisacrispin

Metrics at Every (Flight) Level [2020 Agile Kanban Istanbul FlowConf]

Matthew Philip

Slides as presented on Dec 8, 2020 at FlowConf organized by Agile Kanban Istanbul. https://www.flowconf.com/ Organizational change often stalls out at departmental boundaries, whether that is IT or another division. How do we help organizations connect vertically and horizontally to realize the outcomes that they have when undertaking large-scale change efforts? Join this session to learn from a case study of a bank that combined flight levels and metrics to bridge their departmental boundaries and recognize gains not only in software delivery effectiveness but unifying higher-level strategy.

Selling DevOps To Non-Technical Management

Keanan Koppenhaver

DevOps principles are great, but when introduced into a legacy development process, this change can be tough. However when working on projects with tight timelines or trying to catch up to a rapidly advancing market, it’s important that these processes are put in place. It’s important that everyone is on the same page with these changes, and for non-technical team members, it can be difficult to quantify the benefits of DevOps culture. This can be frustrating for someone who’s heard success stories and wants to implement it at their company. This talk will be a look at how we introduced a build system, updated version control practices and changed communication standards at a company with a previously-decade old toolset and mindset. We’ll also examine how a fragile server provisioning and rigid deploys were transitioned to a more fluid DevOps model. This resulted in consistent environments and a modern developer toolset. Together, these changes resulted in greater development velocity and a much smoother process from ticket to deploy.

Client Services & Agency Operations - Brandy Eddings

State of Search Conference

Principles for Agile Testers and Modern Testing Principles

lisacrispin

DevOps Traction - Continuous Lifecycle 2016 London

DevOps Ltd.

Exploring Requirements for Shared Understanding

lisacrispin

How to Work with Software Engineers (strtupboost 10/18/18)

Kate Travers

Robert and Anne Sabourin: Gauging Software Health

Anna Royzman

Maximising the impact of your sprint review: playbook

Karen (Gillies) Kearns

Jumping off the hamster wheel with Kanban

Julia Wester

You're running and running and running but the scenery never changes. You never actually get to your destination. So, you run faster and faster thinking that if you just try harder then you'll get there. Do you feel like you're living your life in a hamster wheel? You're not alone. Many teams face conditions that keep them feeling exactly the same way. This presentation walks through the challenges from my 1st development manager role, but is presented as a holistic story by including the challenges and changes of the business we were embedded with. Specifically, unsustainable amounts of work, a constant barrage of emergencies, feeling forced into the percentage game, and high levels of specialization.

Testing and Quality: Correlation does not equal Causation

Theresa Neate

Presented to meetup : https://www.meetup.com/the-web/events/268161161/ Talk: How often have you heard "Our quality is poor, we need more testing (or testers)"? When you hear this, know that this indicates a fundamental misunderstanding of what testing is or does. Improving or increasing testing does not necessarily lead to improved quality. While testing and quality can be correlated, let's talk about how they are distinct as disciplines and in causality. Speaker: Theresa Neate is a QA practice lead & developer advocate, who loves lean and agility and advocates for holistic system quality and systems thinking. Her recent experience includes ThoughtWorks, Australia Post’s Digital Delivery Centre and since early 2016 she has been at digital media icon REA Group. You can find out more about her here: https://theresaneate.com/

What's Measured Improves: Metrics that matter

Raj Indugula

“Every line is the perfect length if you don't measure it.” - Marty Rubin So your organization has embarked upon a transformation to be more nimble and responsive by employing the latest tools and thinking in the Agile and DevOps arena. In this transformational context, how do you know that your initiatives are effective? Empirical measurements should provide insights on business value flow and delivery efficiency, allowing teams and organizations to see how they are progressing toward achieving their goals, but all too often we find ourselves mired in measurement traps that don't quite provide the right guidance in steering our efforts. Rooted in contemporary thinking and tested in practice, this talk explores the principles of good measurement, what to measure, what not to measure, and enumerates some key metrics to help guide and inform our Agile and DevOps efforts. If done right, metrics can present a true picture of performance, and any progression, digression of these metrics can drive learning and improvement.

Qualman quiz # 3 reviewer

Samantha Abalos

Construction Future Wales Performance Management (Benchmarking) 2016

Rae Davies

What's hot

Forecasting with Less Effort and More Accuracy (Agile Camp NY 2018)

Matthew Philip

Kanban Cadences for Santa

Matthew Philip

Data Lakes in Real Life. Superweek 2019

OWOX BI

Data Lakes in Real Life: Analyzing Analysts to Improve Process Efficiency, Su...

Mariia Bocheva

The Service Delivery Review: The Missing Agile Feedback Loop

Matthew Philip

Portfolio kanban (St. Louis Agile Product Ownership Meetup)

Matthew Philip

Dev up 2017 - Half Day Workshop: Getting your agile team unstuck

Angela Dugan

DeliveryConf - Whole Team Approach to Testing in Continuous Delivery

lisacrispin

Metrics at Every (Flight) Level [2020 Agile Kanban Istanbul FlowConf]

Matthew Philip

Selling DevOps To Non-Technical Management

Keanan Koppenhaver

Client Services & Agency Operations - Brandy Eddings

State of Search Conference

Principles for Agile Testers and Modern Testing Principles

lisacrispin

DevOps Traction - Continuous Lifecycle 2016 London

DevOps Ltd.

Exploring Requirements for Shared Understanding

lisacrispin

How to Work with Software Engineers (strtupboost 10/18/18)

Kate Travers

Robert and Anne Sabourin: Gauging Software Health

Anna Royzman

Maximising the impact of your sprint review: playbook

Karen (Gillies) Kearns

Jumping off the hamster wheel with Kanban

Julia Wester

Testing and Quality: Correlation does not equal Causation

Theresa Neate

What's Measured Improves: Metrics that matter

Raj Indugula

What's hot (20)

Forecasting with Less Effort and More Accuracy (Agile Camp NY 2018)

Kanban Cadences for Santa

Data Lakes in Real Life. Superweek 2019

Data Lakes in Real Life: Analyzing Analysts to Improve Process Efficiency, Su...

The Service Delivery Review: The Missing Agile Feedback Loop

Portfolio kanban (St. Louis Agile Product Ownership Meetup)

Dev up 2017 - Half Day Workshop: Getting your agile team unstuck

DeliveryConf - Whole Team Approach to Testing in Continuous Delivery

Metrics at Every (Flight) Level [2020 Agile Kanban Istanbul FlowConf]

Selling DevOps To Non-Technical Management

Client Services & Agency Operations - Brandy Eddings

Principles for Agile Testers and Modern Testing Principles

DevOps Traction - Continuous Lifecycle 2016 London

Exploring Requirements for Shared Understanding

How to Work with Software Engineers (strtupboost 10/18/18)

Robert and Anne Sabourin: Gauging Software Health

Maximising the impact of your sprint review: playbook

Jumping off the hamster wheel with Kanban

Testing and Quality: Correlation does not equal Causation

What's Measured Improves: Metrics that matter

Similar to Getting Fit(ness Criteria)

Qualman quiz # 3 reviewer

Samantha Abalos

Construction Future Wales Performance Management (Benchmarking) 2016

Rae Davies

Improving Customer Retention by Managing the Customer Journey Webinar Slides

Amity

For any SaaS company focused on customer success, the customer journey needs to make customers feel comfortable, confident and excited about being successful with your product. By focusing on helping make customers successful each step along the way, you will keep your customers happy, loyal and buying more. Success for both you and your customers! In this webinar, Kia Puhm will cover: - Top renewal challenges - Biggest challenges & threats to renewals - Using benchmarking to demonstrate value - Being strategic partner

Lean Kanban Central Europe 2018 - Hamburg

Marcio Sete

5 controversial secrets of customer success

Venk Chandran

3 Proven Methods to Optimize Your 2018 Strategy and Goals through Culture and...

Paige Pulaski

Change management is done through culture. Understanding the strengths of your human capital is imperative to fully implementing a plan and expecting successful execution. As you’re investing time, energy and budget into planning for 2018, you should be asking questions such as, “Do our current employees have the right skills? Do we have the right people in the right roles? If not, how do we remove these barriers?” You’re checking the most important box – getting a plan in place that, when executed, will propel your organization to the next level. However, many organizations are failing to run the proper diagnostic before implementation to make sure all your assumptions are, in fact, true and in working order. Optimizing your plan is imperative, but execution in 2018 looks bleak without optimizing your workforce first. In this webinar recording, Tanya Bakalov of BetterSkills, Inc. discusses how to achieve the most success with your plans for 2018 by giving three ways to fully assess the teams you’re trusting to execute. You will learn how to: >> Gauge the “do-ability” of your plan with your organization’s current skills >> Delegate initiative assignments to use each employee in their best capacity >> Motivate employees to be agents of change and dedicated to your organization’s success

How to Build Good Products Well: The Product Management Manual

Jeff Ch

A comprehensive overview of everything you need to know to get started as a Product Management in Technology. Key concepts covered: 1. Aim: Vision, Objectives, Key Results, Roadmap 2. Identify: Hypothesis, Design Thinking, Prioritization 3. Define: Product Spec, Aligning Stakeholders 4. Plan: Effort Estimate, Velocity, Capacity Planning 5. Execute: Agile, Scrum, Sprints, QA, Release Management 6. Measure: A/B Testing, Monitoring, Issue Management Hope this helps!

Lean_Sigma_AwarenessBob Mallett, LSSBB

Strategic Planning for Business Performance

Andre Marques Valio

Andriy varusha

Lviv Startup Club

Using KPIs is to lead high performing customer success

Paul Reeves

Cets 2015 hale demo how to value

Chicago eLearning & Technology Showcase

An Outcome Measurement Model: Is your Agile Adoption Moving the Needle?

Cprime

The Version One Annual State of Agile survey indicates that 94% of organizations are practicing Agile in one way, shape, or form. But what might this investment yield besides an Agile label? In many cases, it appears that organization leaders cannot produce concrete data to meet this ask, or articulate the gain clearly using measures that count and impact the bottom line. One solution is to begin with the desired outcomes driving the adoption and identify both leading and lagging indicators to gauge whether the change initiative is moving the needle and impacting the bottom line. This approach has been successful because it creates alignment and accountability. Join Michael McCalla, technology leader, transformation specialist, avid agile practitioner and founder of Lean Agile Intelligence, for this interactive session, and learn how this outcome measurement model can help you start changing the conversation!

334444174-QUALITY-MANAGEMENT-PPT-pptx.pptx

Wassim Mansour

Improve Your Customer Service Standards With PEPI Method

Bornevia

Use What’s in Your Hand? Establishing an L&D Plan with Lean Funding and Human...

Training Industry Conference & Expo

Academy - Presentation - How to set Basic KPIs for your Employees 3.ppt

Mochamad Ayip Subackti, S.Pd

Six Sigma Green Belt Course Preview

Invensis Learning

Six Sigma Green Belt Certification training course integrates Six Sigma, a methodology to standardize defect measurement and improve processes, and Lean, a framework to manage waste. Lean Six Sigma focuses on data and measurement in order to deliver high-quality products and services to customers. This TUV SUD's Lean Six Sigma Green Belt Certification is one of the most industry-recognized Quality management certifications for professionals across the globe. To know more about Lean Six Sigma Green Belt Certification trainings worldwide, please contact us at - Email :support@invensislearning.com Phone - US +1-910-726-3695, Website : https://www.invensislearning.com

Accelerating Customer Expansion by Managing the Customer Journey

Amity

The predictable ability to grow existing accounts accelerates both revenue growth and profitability for SaaS businesses. Often the customer success team is responsible for this type of expansion. For any SaaS company focused on account expansion, the customer journey needs to make customers feel comfortable, confident and excited about being successful with your product. By focusing on helping make customers successful each step along the way, you will keep your customers happy, loyal and buying more. Success for both you and your customers!

Risk management - Ripensare la Core competence

Manager.it

Similar to Getting Fit(ness Criteria) (20)

Qualman quiz # 3 reviewer

Construction Future Wales Performance Management (Benchmarking) 2016

Improving Customer Retention by Managing the Customer Journey Webinar Slides

Lean Kanban Central Europe 2018 - Hamburg

5 controversial secrets of customer success

3 Proven Methods to Optimize Your 2018 Strategy and Goals through Culture and...

How to Build Good Products Well: The Product Management Manual

Lean_Sigma_Awareness

Strategic Planning for Business Performance

Andriy varusha

Using KPIs is to lead high performing customer success

Cets 2015 hale demo how to value

An Outcome Measurement Model: Is your Agile Adoption Moving the Needle?

334444174-QUALITY-MANAGEMENT-PPT-pptx.pptx

Improve Your Customer Service Standards With PEPI Method

Use What’s in Your Hand? Establishing an L&D Plan with Lean Funding and Human...

Academy - Presentation - How to set Basic KPIs for your Employees 3.ppt

Six Sigma Green Belt Course Preview

Accelerating Customer Expansion by Managing the Customer Journey

Risk management - Ripensare la Core competence

More from Matthew Philip

Metrics at Every (Flight) Level

Matthew Philip

No (Lab) Jacket Required Workshop [Kanban Global Summit 2022]

Matthew Philip

The 8 Stances of  a Transformational Leader

Matthew Philip

Patterned after the popular "Eight Stances of a Scrum Master," this talks introduces the eight stances -- "mental or emotional positions adopted with respect to something" -- of leaders at all levels who want to enable high-performing people, teams and organizations. To improve organizational outcomes, the eight stances are aimed at: - Reducing friction to allow teams to do what they do best - Fostering a learning environment to enable high performance, mastery and innovation - Creating aligned autonomy to scalably connect strategy to action

Strategy Deployment: Aligning Action to Vision

Matthew Philip

Stop writing stories, start validating working software

Matthew Philip

Slides as presented at the 2020 Ágiles Latam Conference. Abstract: Barry O’Reilly exhorts today’s leaders to “break the cycle of behaviors that were effective in the past but are no longer relevant in the current business climate, and now limit or may even stand in the way of your success.” After more than two decades of writing, refining, grooming, estimating and documenting user stories, it’s time to unlearn them. In a vast and sad irony, user stories have become the heavyweight documentation and process that they were meant to replace. This session proposes that we strip away the accrued behaviors and get back to the heart of agile and focus on delivering — and measuring progress by — working software.

No (Lab) Jacket Required: Designing Experiments for Learning [XP2020 Conference]

Matthew Philip

Slides as presented at the XP2020 Conference (Copenhagen/Online) by Matthew Philip (Accenture | SolutionsIQ). Abstract Hypothesis-Driven Development is thinking about the development of new ideas, products and services – even organizational change – as a series of experiments to determine whether an expected outcome will be achieved, so we need to know how to design and run experiments properly. This workshop session helps participants understand the importance of using experiments to help teams and organizations learn and improve, while giving hands-on practice in designing experiments to yield measurable evidence for that learning. We’ll even play a couple of inductive-logic games to get us in the mindset of how to write tests to validate — and invalidate — our hypotheses in order to acquire knowledge. Whether you’re in product development of organizational improvement, for those wanting to move from projects to experiments in the quest of continuous learning and evolutionary improvement, this session will provide the tools and mindset for going beyond simply calling something an experiment to conducting experiments with the proper rigor to maximize learning. This 60-minute workshop session helps participants: understand the importance of using experiments to help teams and organizations learn and improve gain hands-on practice in designing experiments to yield measurable evidence for that learning understand how to properly measure outcomes without confirmation bias https://www.agilealliance.org/xp2020/xp-2020-online-program/industry-and-practice-abstracts/#Philip

From Andon to Yokoten: Japanese for Agilists

Matthew Philip

Slides as presented at the 2020 Lean Agile US conference (https://www.leanagileus.com/schedule-2020). Kanban, Andon, Kaizen as we are using these words in our English-speaking knowledge workplaces, but what do they mean? The fact that many of these Japanese terms originate in manufacturing complicates matters. We all discuss what they mean and why they are important in knowledge work today and go beyond the simple buzzwords. To help us remember not only the words but, more importantly, the concepts, we all use our own version of the popular Point travelers books so that participants can have a little fun learning.

No (Lab) Jacket Required: Designing Experiments for Learning [2019 Flowcon]

Matthew Philip

Slides as presented during the workshop with Karl Scotland at Flowcon, Paris, Dec. 12, 2019. https://www.flowcon.fr/ Hypothesis-Driven Development is thinking about the development of new ideas, products and services – even organizational change – as a series of experiments to determine whether an expected outcome will be achieved, so we need to know how to design and run experiments properly. This session helps participants understand the importance of using experiments to help teams and organizations learn and improve, while giving hands-on practice in designing experiments to yield measurable evidence for that learning. We’ll even play a couple of inductive-logic games to get us in the mindset of how to write tests to validate – and invalidate – our hypotheses in order to acquire knowledge. Whether you’re in product development or organizational improvement, for those wanting to move from projects to experiments in the quest of continuous learning and evolutionary improvement, this session will provide the tools and mindset for going beyond simply calling something an experiment, to conducting experiments with the proper rigor to maximize learning.

Leadership at every level [prdc2019]

Matthew Philip

Slides as presented at the 2019 Prairie DevCon Deliver Conference. http://www.prdcdeliver.com/ Leadership at Every Level: Practices for Aligned Autonomy What does it mean to have leadership at every level of an organization? How do you create aligned autonomy in your team or organization? This talk connects the philosophy of intent-based leadership with practices that enable you to realize the benefits of aligned autonomy, regardless of where your name is in your org chart. By discovering virtual safety nets and vision balloons, you’ll learn how to pragmatically establish psychological safety and alignment of purpose, two of the core traits of high-performing teams.

No (Lab) Jacket Required [Agile Midwest Conference]

Matthew Philip

Slides as presented at the 2019 Agile Midwest Conference. https://agilemidwest.org Abstract: Hypothesis-Driven Development is thinking about the development of new ideas, products and services – even organizational change – as a series of experiments to determine whether an expected outcome will be achieved, so we need to know how to design and run experiments properly. This session helps participants understand the importance of using experiments to help teams and organizations learn and improve, while giving hands-on practice in designing experiments to yield measurable evidence for that learning.

Leadership at Every Level: Practices for Aligned Autonomy

Matthew Philip

[Slides from track talk at Lean Agile US 2019] What does it mean to have leadership at every level of an organization? How do you create aligned autonomy in your team or organization? This talk connects the philosophy of intent-based leadership with practices that enable you to realize the benefits of aligned autonomy, regardless of where your name is in your org chart. By discovering virtual safety nets and vision balloons, you’ll learn how to pragmatically establish safety and alignment of purpose, two of the core traits of high-performing teams. http://www.leanagileus.com/ #leanagileus19

Culture add over culture fit [flowcon 2018]

Matthew Philip

Leadership at Every Level: Intent-Based Leadership Practices

Matthew Philip

Thriving (Not Merely Surviving) the First Year: Redesigning the Onboarding Ex...

Matthew Philip

The Service-Delivery Review: The Missing Agile Feedback Loop [London Lean Kan...

Matthew Philip

The Service-Delivery Review: The Missing Agile Feedback Loop [Lean and Agile ...

Matthew Philip

The Service-Delivery Review: The Missing Agile Feedback Loop [2017 Lean Kanba...

Matthew Philip

Play soccer, not football: How to foster a whole-team approach by thinking in...

Matthew Philip

More from Matthew Philip (18)

Metrics at Every (Flight) Level

No (Lab) Jacket Required Workshop [Kanban Global Summit 2022]

The 8 Stances of  a Transformational Leader

Strategy Deployment: Aligning Action to Vision

Stop writing stories, start validating working software

No (Lab) Jacket Required: Designing Experiments for Learning [XP2020 Conference]

From Andon to Yokoten: Japanese for Agilists

No (Lab) Jacket Required: Designing Experiments for Learning [2019 Flowcon]

Leadership at every level [prdc2019]

No (Lab) Jacket Required [Agile Midwest Conference]

Leadership at Every Level: Practices for Aligned Autonomy

Culture add over culture fit [flowcon 2018]

Leadership at Every Level: Intent-Based Leadership Practices

Thriving (Not Merely Surviving) the First Year: Redesigning the Onboarding Ex...

The Service-Delivery Review: The Missing Agile Feedback Loop [London Lean Kan...

The Service-Delivery Review: The Missing Agile Feedback Loop [Lean and Agile ...

The Service-Delivery Review: The Missing Agile Feedback Loop [2017 Lean Kanba...

Play soccer, not football: How to foster a whole-team approach by thinking in...

Recently uploaded

Training- integrated management system (iso)

akaash13

Founder-Game Director Workshop (Session 1)

Amir H. Fassihi

TCS AI for Business Study – Key Findings

Tata Consultancy Services

一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证

gcljeuzdu

毕业原版【微信:41543339】【杜克大学毕业证(Duke毕业证)】【微信:41543339】成绩单、外壳、offer、留信学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【我们承诺采用的是学校原版纸张（纸质、底色、纹路），我们拥有全套进口原装设备，特殊工艺都是采用不同机器制作，仿真度基本可以达到100%，所有工艺效果都可提前给客户展示，不满意可以根据客户要求进行调整，直到满意为止！】【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信41543339】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信41543339】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务 → 【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！

W.H.Bender Quote 65 - The Team Member and Guest Experience

William (Bill) H. Bender, FCSI

SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....

juniourjohnstone

Modern Database Management 12th Global Edition by Hoffer solution manual.docx

ssuserf63bd7

https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml name：Solution manual for Modern Database Management 12th Global Edition by Hoffer Edition：12th Global Edition author：by Hoffer ISBN：ISBN 10: 0133544613 / ISBN 13: 9780133544619 type：solution manual format：word/zip All chapter include Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.

Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...

CIOWomenMagazine

Leadership Ethics and Change, Purpose to Impact Plan

Muhammad Adil Jamil

Recently uploaded (9)

Training- integrated management system (iso)

Founder-Game Director Workshop (Session 1)

TCS AI for Business Study – Key Findings

一比一原版杜克大学毕业证(Duke毕业证)成绩单留信认证

W.H.Bender Quote 65 - The Team Member and Guest Experience

SOCIO-ANTHROPOLOGY FACULTY OF NURSING.....

Modern Database Management 12th Global Edition by Hoffer solution manual.docx

Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...

Leadership Ethics and Change, Purpose to Impact Plan

Getting Fit(ness Criteria)

1. Getting Fit(ness Criteria) @mattphilip London Lean Kanban Days 2016

3. @mattphilip #LLKD16

4. @mattphilip #LLKD16

5. Fitness is always defined externally. It is customers and other stakeholders such as governments or regulatory authorities that define what fitness means. -- David J. Anderson (emphasis added) What is Fitness?

6. @mattphilip #LLKD16 delivery team customer exec sponsor Risk factors, Success criteria TDD, code coverage, JS framework, team happiness Fitness Criteria coach WIP

7. @mattphilip #LLKD16 delivery team customer Exec sponsor Quality Delivery time Predictability coach

8. @mattphilip #LLKD16 business CIO PMO able to track progress, No teams falling behind “Doing Agile,” Estimating well Fitness Criteria delivery team delivery team delivery team

9. @mattphilip #LLKD16 business CIO Value delivery, Reliability delivery team delivery team delivery team

10. Asking your customers what they value about your service or product Customer collaboration over contract negotiation Agile Manifesto

11. @mattphilip #LLKD16 Fitness criteria are a key to self-organizing teams

12. @mattphilip #LLKD16 Fitness Criteria Metric Health/Improvement Metric Metric that enables us to evaluate whether our product, service or service delivery is "fit for purpose" in the eyes of a customer from a given market segment. Effectively comprise the Key Performance Indicators (KPIs) foreach market segment. Metric that guides an improvement initiative or indicates the general health of your business, business or product unit or service delivery capability. Direct Indirect/derivative Examples: delivery time, functional quality, safety Examples: flow efficiency, velocity, percent complete and accurate, WIP Customer-oriented/derived Team-oriented/derived

13. If it’s not at least derivative of a fitness criterion, it’s at best a vanity metric, and at worst a misguiding metric.

14. @mattphilip #LLKD16 We help software-delivery organizations and teams become fit for their purpose.

15. @mattphilip #LLKD16 Tips for establishing fitness criteria Who, When and How

16. @mattphilip #LLKD16

17. @mattphilip #LLKD16

18. Net Fitness Score Delivery Quality “Did you get what you wanted?” Net Fitness Score (NFS) = % satisfied customers – % dissatisfied customers Question 1: How "fit for purpose" did you find this delivery? • 5. Extremely: I got everything I needed and more • 4. Highly: I got everything I needed • 3. Mostly: I got most of what I needed but some of my needs were not met • 2. Partially: Some of my purpose was met but significant and important elements were missing • 1. Slightly: I took some value from it but most of what I was looking for was missing • 0. Not at all: I got nothing useful Question 2: Specifically, why did you give that rating?

19. Delivery-Time Expectation Delivery Speed and Predictability Expressed as number of days we might reasonably expect any work item to be completed in, based on confidence interval • Delivery Time Expectations (85th, 50th percentiles) • End-to-end duration from commitment to delivery

20. If your customer doesn't recognize or care about your KPIs, then they aren't "key" or "performance" indicators and aren't predictors of how well your business is performing or likely to perform in future. -- David Anderson

21. @mattphilip #LLKD16 • Have a conversation with your customer • Discover fitness criteria • Ask “What decisions would these affect?” • Make them visible • Use in feedback loop (e.g., service-delivery review) Takeaways for Tomorrow

22. • Service-Delivery Review Canvas (mattphilip.wordpress.com) • Defining Fitness for Purpose (http://www.djaa.com/defining-fitness-purpose) • Your KPIs Probably Aren't! But What Are They? (https://www.linkedin.com/pulse/your-kpis-probably-arent-what-david-anderson) References and Further Reading @mattphilip

Getting Fit(ness Criteria)

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Getting Fit(ness Criteria)

Similar to Getting Fit(ness Criteria) (20)

More from Matthew Philip

More from Matthew Philip (18)

Recently uploaded

Recently uploaded (9)

Getting Fit(ness Criteria)