Kamal Kishor Negi has over 10 years of experience in customer service and logistics roles across various industries including pharmaceuticals, FMCG, and textiles. He is currently working as a Customer Service Representative and Logistics Specialist for INVISTA Sales & Service India Pvt Ltd, where he handles order management, inventory management, and customer support for markets in India, Pakistan, Bangladesh, and Sri Lanka. Previously he held similar roles at Philip Morris International and Fresenius Kabi Oncology Limited, where he managed orders, shipments, inventory replenishment, and customer relationships. He has expertise in SAP systems and business process transformation projects.

1. KAMAL KISHOR NEGI
PERSONAL INFORMATION
Present Address:
RZ-21, Second Floor, Puran Nagar
Palam Colony, New Delhi - 110077
 : 9899650960 E-mail: Kamalnegi80@yahoo.co.in
OVERVIEW
Experienced CSR-South Asia with strengths in customer service and logistics.
Proven skills in customer handling, Order Management, warehousing and logistics support.
10 years of experience in various industries like Pharma, FMCG & Textiles.
CRM/SAP experience.
EDUCATION
MBA(International Business) – AMITY UNIVERSITY Year 2006-2009
Graduation – DESHBANDHU COLLEGE, Delhi University Year 1999-2002
WORK EXPERIENCE
INVISTA Sales & Service India Pvt Ltd, Gurgaon (One of the world’s largest, US based polymers & fibers
manufacturers) Sept’10-Till date
Customer Service Representative & Logistics Specialist – South Asia
Commercial Support/ Order Management & Logistics (India Sub-continent)
Acting as support channel for the value selling team.
Order Management (South Asia) – Responsible for handling the invoicing, shipment ,after sales and collections
follow up for Indian Sub-continent (India, Pakistan, Bangladesh & Sri Lanka) Markets
Communicate effectively with customers in relation to orders, invoices, payments, availability, and product queries.
Working actively with Supply Chain team for Inventory, Forecast, and Allocation and Over & Above requirements of
customers.
Handling Sampling shipments requirements
Supporting the Customer master data creation and validation process in SAP Master data
Periodical MIS, Analysis relating to inventory, sales, customers addition, product movement.
Troubleshooting customer issues in accordance to company's policy & procedures.
Extensive exposure to SAP-CRM operations.
SAP Projects – Business Process Transformation 2015 – Project lead for India
Testing (UAT), Coordination and Implementation of various stages of sales order management.
Commercial Support/ Order Management & Logistics (Domestic)
Handling Indian warehouse in terms of order management, collections follow up to domestic customers
Imports – Raising Purchase Orders for India warehouse and stock Replenishment.
Close Coordination with transportation and warehouse (Third Party)
Coordinating with customers for State entry forms to ensure smooth movement
Tracking of C Forms and CST sales
Dealing with banks and customer on Letter of Credit.
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2. Philip Morris International, Delhi:Leading global cigarette and Tobacco Company Jul’09–Aug’10
Customer Service and Distribution Executive
Order Management, MIS
Stock Replenishment from different region plants.
Coordination with distributor, customers and internal departments.
Coordination with transporter and third party.
SAP Operations.
Rolling sales & projections (RSP).
Analysis of forecast V/s confirmed orders.
Daily report flash to management.
Fresenius Kabi OncologyLimited, Ghaziabad :Leading global Pharma Company Jun’06–Jun’09
Sr. Officer – Logistics & MIS
Order Management, MIS.
Documentation.
Dispatches from plant to different countries.
Coordinate with various internal as well overseas offices & distributors.
SAP Operations for Order raising, Purchase Orders & Stock Transfer.
Rolling sales & projections (RSP).
Analysis of forecast Vs confirmed orders.
TechnicomChemie (India) Ltd., Delhi:Marketing, Sales and Support of capital goods Dec’04–May’06
Sales Coordinator
Order Management & Strong customer service orientation
Coordinate with customers, marketing Sales
Responsible for complaints from customers and coordinate with engineers.
Responsible back end support to the sales team with activities email support for clients etc.
Makes Calls, Fixing up appointments with the clients, attend to customer queries and support them as an
when needed responsible for preparing MIS reports