The leaders of the birth center, NICU, and respiratory care teams held a meeting to discuss ways to improve the newborn resuscitation process. They decided to use a Kaizen event, which examines workflows to identify and eliminate waste. During the Kaizen event, they mapped the current resuscitation process and identified opportunities to streamline it. This included analyzing equipment placement, staff roles and positioning to reduce lag times. They tested changes for two weeks before finalizing role assignments and room setups. The outcome was a smoother resuscitation process where staff knew their positions and responsibilities. Equipment and resources were ready so the team could focus on the baby as the customer. The changes eliminated wasted time