Scott Knowles is seeking a team leader position where he can utilize his strong communication and problem-solving skills. He has over 15 years of experience in retail, food service, and groundskeeping roles demonstrating customer service, inventory management, and teamwork abilities. Knowles earned an Associate's degree in Business Management from Lower Columbia College in 2014 and is proficient in conflict resolution, organization, and working in fast-paced environments.

1. Scott Franklin Knowles
3103 Hudson Street
Longview, WA 98632
(360) 747-9760 scott.knowles@yahoo.com
OBJECTIVE
Team builderandleaderwithstrongcommunicationskillsincludingthe abilitytoinformation-share
withinthe organization,andresolve bothinternal andcustomer issues.
SUMMARYOF SKILLS
Outstandingcustomerserviceskills
Effective abilitytomanage peopleandvariousdepartments
In charge of inventoryandorderingfreightforamajor grocerystore chain
Exceptional abilitytoworkina teamenvironmentaswell asindependently
Adeptat workingina fastpaced environment
Abilitytoworkwithpeople in adiverse environment
Proficientorganizationalskills
Extensive conflictresolutionskills
EDUCATION
BusinessManagement Lower Columbia College June 2014
AssociatesinAppliedScience Longview,WA
Relevant Coursework: Retail Management,Principlesof Marketing,StartingaSmall Business,
IntroductiontoBusiness,BusinessMath, IntroductiontoAccounting, CustomerServicesManagement
EXPERIENCE
Cook KFC/A&W Mar. 2014 – Present
Longview,WA
Taste cookedfoodin orderto ensure quality.
Resolve customercomplaintsaboutfoodqualityorservice.
Checkqualityof deliveriesof freshfoodandbakedgoods.
Monitorfoodpreparationandmethods.
Sandwich Artist Subway Jan.2014 – Mar. 2014
Longview,WA
Foodpreparation,clean,teamwork,customer service
Maintainfoodand equipmentinventories.Keeprecords.
Cook HickoryHogs' BBQ Nov.2012 – Nov.2013
Kelso,WA
Cook,clean,customerservice,foodpreparation,workinfastpacedenvironment
Directcleaningof kitchenanddiningareastomaintainsanitationstandards.Keepappropriate
records.
Create standardsforcustomerservice.
Estimate the amountof foodthat will be needed.Place orderswithsuppliersandscheduledelivery.
Reviewworkprocedures.Determinewaystoimprove service.
Groundskeeper LowerColumbiaCollege Jan.2011 – Dec. 2011

2. Longview,WA
Plantflowers.Digholes,addfertilizer,andplanttreesandshrubs.
Water andfertilize plants.Seednew lawns.
Mow and mulchlawns.Care fornatural turf fields.
Cleanandmaintainhandtoolsand powerequipment.
Operate powerequipment,suchaslawnmowersandhedge trimmers.
Maintainoutdoorrecreationequipmentandswimmingpools.
Remove snowandice.
Prune treesandshrubs.Trim back flowersandweedflowerbeds.
Climbtreesusingladdersorclimbinghooksandbelts.
Mix andapplypesticides,herbicides,fertilizers,andotherchemicals.
Followplansfromlandscape architectordirectionsfromhome ownerwhenaddingnew plants.
Maintainirrigationsystems,especiallyinwinter andspring.
Clean and service machinery and tools.
Cook DairyQueen Sept.2008 – Aug. 2010
Longview,WA
Readfoodorder sliporrespondto verbal requests.
Slice andmeasure food.
Prepare foodaccordingto specificrecipes.
Monitorfoodin fryersand grills,andregulate cookingtemperatures.
Cook,assemble,wrap,andpackage fooditems.
Serve foodtocustomersat windoworcounter.
Prepare andserve drinks,suchas coffee andsodas.
Cleanworkarea andequipment.Maintainsanitationstandards.
Make sure all foodpreparedisof high qualityandthe right quantity, Take ordersand receive payment
fromcustomers,
Restock workstationsanddisplaycases,
Take deliveryof supplies.
Pre-cookfoodforlateruse,
Customerservice
Night Crew/FrozenFoodMgr. Safeway Jan.2003 – Dec. 2008
Backup Dairy Manger Longview,WA
Honors: District recognitionformost salesin my department in 2007
Monitoractionsof staff and customerstoensure thathealthandsafetystandardsare obeyed. Work
freight,stock shelves,workback-stock,inventory,writefreightorders,customerservice Keeprecords
of itemsenteringorleavingstockrooms.
Inspectdamagedorspoiledgoods.
Sort,organize,andmark itemswithidentifyingcodes,suchaspricesorinventorycontrol codes.
May packand shipoutgoingmerchandise,andunpackandverifyincomingmerchandise.
Use hand-heldscannersconnectedtocomputerstokeepinventoriesuptodate.
Bringmerchandise tothe salesfloorandstockshelvesandracks. Interactwithcustomersto find
merchandise,ringupsales,oranswerquestions.
Store materialsinbins,onfloors,oron shelves.Liftcartonsof varioussizes.
Keepitemsorganized.
Complete orderreceipts.