The Edge Customer Services Module 1
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Module 1 workshop setting out the fundamentals of organisational approach to customer care, including internal customers.
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The Edge Customer Services Module 1
- 1. West Cheshire College Giving You the Edge
- 6. Module 1: The West Cheshire College Customer
- 8. Our Vision: Access to Opportunity
- 10. Our Successes:
- 15. A Customer - Centric Culture creates the Pathway for living out our Values!
- 23. DON’T BREAK THE CHAIN!
Editor's Notes
- Music on entrance – Kaiser Chiefs “ I Predict a Riot”. Introduce myself – each other Background to the programme Prop – The Edge Lager – make a joke, we don’t predict a riot as we know that the managers are completely behind this training opportunity. Talk through the modules and content. Give out pre-training perception survey. No role play