Joseph Bliss CV
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Joseph Bliss is an experienced IT support analyst seeking a new position. He has over 5 years of experience providing first and second line support to clients via phone, email, and remote tools. Bliss is dedicated to delivering excellent customer service and improving efficiency. His core skills include networking, security, hardware deployment, software updates, and knowledge of Windows, Office, and Linux systems.
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Udaya Tech
This document contains a summary of Udaya Kumar S's professional experience and qualifications. It outlines his 7+ years of experience in IT support roles, including currently working as an ICT Technical Lead. It details his technical skills in areas like Active Directory, DNS, and network administration. It also provides information on his educational background of a bachelor's degree in mechanical engineering and diploma in IT management from New Zealand qualifications.
Executive Technical Support Specialist Role
This role provides technical support to executive leadership and is responsible for ensuring the technology needs of executives are met. As the single point of contact for all IT issues, this role must earn the trust of executives to function effectively. Responsibilities include managing all technology used by executives, resolving any issues, deploying new systems, and being available 24/7 to restore service during outages. The ideal candidate has several years of experience providing technical support and customer service to senior leadership, as well as expertise with various operating systems and software.
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Joseph Bliss CV
- 1. Joseph Bliss Upper Ridway, Herefordshire, England HR2 0BN | M:07780 924752 joe.bliss15@gmail.com Summary Excellent self-starter. Dedicated to providing clients with “First Class” professional service. A highly competent 1st /2nd line support analyst providing advice and practical assistance. Extensive experience providing assistance to system users via telephone, email and remote support tools. Extremely devoted and focused, bosting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance. Previous Experience Herefordshire Housing – IT Support analyst – August 2015 Summary of responsibilities: To support, monitor and maintain ICT services including business applications and the network hardware, software and communication infrastructure which underpins them and to provide cover for the ICT service desk function and participate in the ICT OOH scheme rota. Core Skills Example: ▪ Vast experience in IT problems and solutions ▪ Working within a TCP/IP network environment, including DHCP, DNS and ethernet ▪ Provide secondary support for LAN administration ▪ Communicating with third party technical specialists ▪ Fully experienced in providing and maintaining IT security across large networks ▪ Deploying/building new hardware on a mass scale, server backups & evaluating new software & security risks ▪ Involved in the roll-out of software updates and patches. ▪ Broad knowledge and experience of IT operating systems including Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office, and Linux. Education Maths – Maths functional skills – English – Science – GCSE IT – Level 2 Diploma IT – Level 3 Diploma IT