Islam Eid Kamel Mohamed is an IT support professional with a strong background in technical support and helpdesk operations, currently seeking a new position. He holds a degree in Management Information Systems and has extensive experience in desktop support and system administration, working with companies such as Madkour Group and Energy Solutions & Technology. Fluent in Arabic and English, he has completed multiple technical certifications and training relevant to IT support.

1. CV
Name: Islam Eid Kamel Mohamed
Birth Date: 10/12/1991
Address: 3th District, New Cairo.
Marital Status: Married.
Nationality: Egyptian.
Phone : +2 01061420017
E-mail: eslameed41@gmail.com
➢ Objective
A competent IT support professional with a proven track record of providing specialist technical and
helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve
complex technical IT issues. Possessing excellent client facing skills, natural problem solving and
analytical skills and able to contribute to the development of best practice, procedures and policies within
a company.
Currently looking for a suitable IT support position with an ambitious company or organization.
➢ Education
- El Shorouk academy Higher institute of Information Technology
Management Information System (MIS).
- Graduation Year: 2010 -2013
- Grade: VeryGood
➢ Areas of Experience:
• Desktop Support
• Windows Active Directory
• Windows Server Administration
• Windows Troubleshooting
➢ Languages:
• Arabic (Mother Tongue)
• English (Very Good)
➢ Experience:
1. Madkour Group
• Duration: Since 24/5/16 till now
• Job Title: IT Operation Specialist
• Employer: Madkour Group (MADKOUR)

2. - Brief Description of Duties
• Responsible for diagnosing & resolving hardware, software & end user’s problems
• Acting as the first point of contact for all IT & technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support
issues. Communicating with third party technical specialists. Configuring and managing backup & restore
procedures.
• Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the
budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff. In-depth knowledge of
Microsoft Windows up to date client operating systems
• Windows 10 Pro & MS Office365.
• Energy Solutions & Technology
• Duration: Since 2015 till 1/5/2016
• Job Title: IT Helpdesk Specialist
• Employer: Energy Solutions & Technology Co. (EST)
- Brief Description of Duties
• Responsible for diagnosing & resolving hardware, software & end user’s problems
• Acting as the first point of contact for all IT & technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support
issues. Communicating with third party technical specialists. Configuring and managing backup & restore
procedures.
• Maintaining a wide range of computer hardware and software programs. Identifying & reporting on the
budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff. In-depth knowledge of
Microsoft Windows up to date client operating systems
• Windows client & MS Office latest.
➢ Trainings:
- CompTIA A+ certification
- CCNA (self-study)
- MCSA Windows Server (self-study)