1. Daniel Cottam
3 Ventnor Avenue
Stanmore, Middlesex,
HA7 2HX
Mobile 07525830528
Email Bonbonbon87@hotmail.co.uk
Personal Profile
A hard working, flexible worker who always does his best at work, pushing myself each day to make a day at work fun, whilst pushing towards
hitting work and personal targets. With over a decade of experience in Retail, I am now looking towards a Career towards Management.
Core-Skills
∙ Knowledge of CentOS Linux gained through 2nd
line support role using command line Bash,
Administration commands, and software/ package
installations.
∙ Experienced in managing infrastructure by
successfully provisioning new workstations and
servers with OS and software installations, hardware
deployment / upgrades.
∙ Extensive knowledge of computer hardware,
routers, switches and ability to implement WAN
router and access points.
∙ Ability to set up Remote Desktop clients and VNC
Knowledge of TCP/IP, DNS, DHCP
∙ Installing and supporting web based monitoring-
applications running apache and FTP services.
∙ 2nd line support resolving hardware and software
related issues by email telephone and tracking and
resolving on going issue’s ticket logging and onsite
support developed within an ITIL environment
following ITIL resolution practices
∙ Ability to Implement, administer, deploy And
support Virtual environments running VMware /
Virtual machines with VMware ESXI
∙ Experienced in supporting users over multiple
platforms running Windows, Linux and Mac OS, in
house applications and the ability to deploy and
document change releases and bugs.
∙ Building computers testing hardware & memory and
leasing with suppliers for replacements of faulty
hardware & fixes for issues.
Employment History
Thorpe Park (Merlin Group) May 2013 – Present
Rides Host and Operator London, UK
Had a variety of duties which included keeping the daily operation of the park going
smoothly all day, helping guests with any queries and ensuring all health and safety
rules are followed. As an Operator of a ride you are placed in charge of everyone
working there as well as the ride, in a supervisory role, meaning everything that would
happen at the ride would be decided by the operator
- Working within a large Operations team on a 24 / 7 365 shift rotation basis providing support for real-time financial market data and production
related incidents operating on Red hat and Windows Platforms.
- Deploying changes to production and preproduction servers running Red hat Linux and documenting changes and providing relevant
notifications.
- Troubleshooting real time and production related incidents and logging tickets to track ongoing issue's using Serena Business Manager SBM.
- Maintaining the constant dissemination of real time stock market data from the various exchanges and third party feed contributors within
Europe, The Middle East and Africa and the stable distribution of data to subscribed clients and banks.

2. - Liaising with stock exchanges to determine reasons for outages (RFO's) and Working to strict Service Level Agreements following the ITIL
service management escalation procedure to resolve any issues.
- Monitoring and troubleshooting various jobs on the IBM Mainframe running Z/OS and escalating accordingly to the Open Systems Support
team.
- Utilizing Monitoring platforms to determine any impact to real-time file distribution and network related issues with Computer Associates (CA)
Unicenter TNG and Computer Associates (CA) Spectrum and other in-house monitoring applications.
Moving Picture Company Technicolor January 2012 – January 2013
Systems Technical Assistant For Film and Advertisement London, UK
- Responsible for providing second line support to the various departments within the business and maintaining a proficient and friendly service
by communicating by phone and email as well as resolving tickets on Request Tracker within an ITIL environment.
- Co-administered and supported approximately 1400 workstations and servers running Centos Linux and Windows 7 platforms within the Film
and advertising departments, and supported various design and 3D applications, Maya, Photoshop, Nuke, Mari, Zbrush, Vue and Hiero and co-
administered software licensing data base..
- Troubleshooting hardware and software issues, running diagnostic tools and replacing faulty hardware, partitioning hard drives and restoring
and deploying system images of windows builds using Norton Ghost, driver installations and requesting replacements for faulty hardware from
suppliers.
- Responsible for setting up and implementing VMware Virtual machines running Windows 7 on Centos workstations as well as offering support
via remote desktop support and installing servers with VMware ESXI .
- Implemented and rolled out Operating system and hardware upgrades, racking new servers and switches within Data Center and taking the
responsibility to decommission and move equipment to various Data Centers onsite and offsite within the business.
- Maintaining the offsite Render farm by implementing upgrades to Gigabit switches and re-patching the relevant machines on to the ports and
various networks offsite at Pinewood Studios that operated on a fibre optic 10gb synchronized link over the weekends.
Playtech & Netplay T.V February 2010 – September 2011
I.T Manager and Personal Technical Advisor to CEO & Directors London, UK
- Responsible for implementing the I.T infrastructure within the office by deploying and maintaining routers wireless access points switches,
VOIP, and Polycom HDX 7000 web conferencing system
- Deployed Windows server 2008, Domain and administered Active Directory user accounts, printers and implemented FTP services.
-Provided technical support to the directors of the office and assisted with any hardware or software related issues and was responsible for
providing new solutions for keeping operational cost down where possible.
- Provided technical support to PC and Mac users and installed and configured Microsoft Office, Boot Camp and Parallels and email accounts.
- Managing the smooth running of technology within CEO's penthouse including satellite T.V, amplifiers, routers and wireless access points
Polycom HDX 7000 Web conference system, audio and video switches, and Crestron multi-room system.
Education February 2010 – September 2011
Ysgol Dyffryn Ogwen Secondary School

3. Interests & Qualifications
∙ Building Computers
∙ Learning about emerging technologies
∙ Studying languages
∙ Socializing
∙ Reading Linux books magazines and articles
∙ Learning about building websites
∙ Photography
∙ Playing Computer Games
References References available on request.