Murad Hamad has over 15 years of experience in information technology and project management. He holds an Associate's Degree in Science and Community Health from City University of New York, Kingsborough Community College. He is currently a Supervisor of Information Technology Facilities at New York University Lutheran, where his responsibilities include supervising IT specialists, conducting deployments, and troubleshooting computer and printer issues. He is also a Licensed Associate Broker at Ben Bay RealtyCo., where he researches properties, shows homes to buyers, and manages commissions. Hamad is dedicated to contributing his skills in IT and project management to support an organization's quality services and needs.

1. Murad Hamad
1555 77th Street, Brooklyn, NY 11228 | Telephone: (718) 309-7742 Fax (718)630-7251 | E-mail:
MHamad@lmcmc.com
Objective
An obliging and respectable professional with an eye for detail, who has the ability to resolve conflicts if necessary.
Commended for excellence in training and carryover. I am dedicated in contributing to the services and findings that
best suit the needs and wants of quality-based-services related to project management and information technology (IT).
I am looking to enrich my professional experiences in an institution where I can utilize and expand upon my skills,
experience and education.
Education
ASSOCIATES DEGREE | 2015 | CITY UNIVERSITY OF NEW YORK, KINGSBOROUGH COMMUNITY COLLEGE
· Major: Science & Community Health Major
· Minor: Psychology
· Related coursework: Communications
Skills & Abilities
PROGRAM MANAGEMENT
· Initiated, managed &coached a student based children’s extracurricular activities Our Lady of Guadalupe Youth
Basketball Association.
· Aimed to help spread awareness and educate children how to compete, engage and play individually and alongside their
basketballteam members.
INFORMATION TECHNOLOGY (IT)
· All Microsoft XP and Window products and software,
COMMUNICATION
· Trained in Peer Mediation/Negotiation
LEADERSHIP
· Designated supervisor of two IT departments,Installs Moves Adds and Changes (IMAC),IT Facilities and IT
Communications based upon experience,interview and recommendation.
· Awarded with recognition in outstanding leadership and guidance.
Experience
SUPERVISOR OF INFORMATION TECHNOLOGY FACILITIES | NEW YORK UNIVERSITY LUTHERAN | 1999-PRESENT
 Supervise IT Specialists and deployments
 Conduct daily task-descriptions with other Managers on the facility
 Plan, organize and execute the deployments of PC, Printer hardware and software
 Schedule staff shifts and vacations
 Responsible for installing and implementing Airwatch mobile management agent
 Responsible for ordering and preparing Verizon smartphones as well as IPads

2. Page 2
 Responsible for yearly performance evaluations
 Troubleshoot and install Hospital software located on our network on all Dell and other window based
machines
 Conduct printer troubleshooting and support
 Perform computer and printer deployments and installations
 Responsible for getting quotes and ordering new equipment and software
 Familiar with active directory and DNS server controls
 Plan, coordinate and execute hands-on technical support and customer service relations
 Communicate extensively with clients to troubleshoot computer problems and peripherals
 Serve as liaison in coordinating the prompt and diplomatic resolution of customer problems
 Responsible to troubleshoot computer workstation that includes software and hardware support
 Network multiple systems using Routers and Hubs that create a local area network (LAN).
 Knowledgeable of Altiris deployment packages
 Knowledgeable on OSI model, bridges, routers, terminal servers, internet hubs, sub-networking, and
TCP/IP protocol
 Knowledgeable of hospital information systems environment and office automation applications, also
knowledgeable of Windows from an administrative and user perspective
 Familiar with Spectralink Gateways and Polycom Zone Phone support, as well as Altiris systems
packages, deployments and inventory
 Audio Video support including projectors.
LICENSED ASSOCIATE BROKER | BEN BAY REALTYCO. | 2002-PRESENT
 Research and Run Specific Property Reports
 Show and sell Properties
 Create Attorney Worksheets and organize meetings with Prospective Buyers and Sellers
 Manage Office and calculate Commissions based on percentages