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Faraz Mansoor
Citizenship: British
Driving licence: Full
Buckinghamshire
United Kingdom
Mobile: 07411 425114
Email: faraz_mansoor@hotmail.com
SUMMARY
An entry level IT Support Technician/Co-ordinator with Bachelor of Science in Computing & Information Technology
degrees with Cisco Certified Network Associate (CCNA) CompTIA Network+ exposure/a bit of Microsoft Windows Server
2003/2008/2012/ and Windows 7/8.1 entry level platform (certifications in progress) . A hardworking individual who is
actively seeking employment opportunities in the IT sector with clear interest & focus on virtual networking & network
security management platforms. Worked in & adapted a range of skills sets & expertise providing services in helpdesk
support, mobile device management and retail services. Knowledge and experience of MS Office applications, I am able to
analyse current business network activities and processes, identify gaps, and where required, provide network process re-
engineering. I am IT focussed and commercially aware with drive to support business benefits through any available
platform and as a result of strong customer/ client facing skills.
I am an ambitious, focused & committed individual, with the ability to relate to all levels of social contacts. I am pro-active
with the capability to work in a team environment, or individually, with attention to detail and efficiency. Working to strict
deadlines, the ability to organise, multi-task, and prioritise actions. I have good organisational skills, with strong work
ethics. I am able to assume complete ownership and responsibility for an area of work with minimum supervision.
I have worked within Business Security Technology, Device Management and Retail organisations. My range of expertise
also includes liasing with clients, stakeholders, ensuring process compliance and data management, with excellent
customer services.
SKILLS SET & KNOWLEDGE
• Strong IT skills, problem solving skills, organisational skills to prioritise tasks
• Ability to explain technical issues clearly
• Good communication, retail customer services and people skills
• Knowledge & understanding of Network systems, device management and testings
• Local area networks (LANs), Wide area networks (WANs), global area networks (GANs)
• Network protocols TCP, IP, FTP and VoIP, data transmission; Ethernet, ISDN, ASDL, wireless, network security;
firewalls, anti-virus software and virtual private networks
• Installing new software/hardware
• Setting up user accounts, permissions and passwords
• Maintaining security where networks link to world wide web
• Finding and fixing network faults, Technical support to end users
• Day to day administration & monitoring network use
• Technical Support / Working with Network Engineers
• Understanding network security and virtual development processes and requirements for future developments
• Commitment to keeping update with the latest developments
• Developing further knowledge on CCNA CompTIA N+ to remain ahead of technology changes
• Microsoft Office 2007 and 2010 – MS Word, Excel and Visio
IT based WORK EXPERIENCE
April-May 2015 (2 months contract)
Employer: Transcript Ltd, Tempus Court, High Wycombe, Bucks, UK.
Position:- It support consultant/field support.
Faraz Mansoor | Contact: 07411 425114

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• Going to clients sites for basic Windows server 2003/2008 trouble shooting. Managing print servers/Domain/work
group/upgrade etc.
• Team viewer support on client sites , checking servers/pc/Imacs.
• Draytek routers configuration and installation.
• Helping out in installing IP Phones
• Entry level work.
Sept 2005 – Feb 2006
Employer: Bucks County Council, Chilterns South Bucks Homecare, Beaconsfield, Bucks, UK
Position: Helpdesk Support Officer (6 months contract role)
• Working with employee record databases .
• Giving information to district nurse and carers regarding medication.
• Working on record systems, Microsoft Outlook, Word, mostly specialised Gov database .
• Taking calls from clients, carers, third party companies regarding different issues.
• Worked full time maintaining the Bucks County Council central database system
• Supporting the in-house helpdesk system and taking calls for support/issues
Dec 2006 – Present
Employer: Asda Stores (Walmart Food retailer), High Wycombe, Bucks, UK
Position: Customer Services Assistant
• I am currently working full time with Asda Stores Ltd in High Wycombe, Front-end Customer Services
• Providing excellent customer services and
• Ensuring all policies, procedures and safety elements are compliant.
WORK HISTORY
Sept 2005 – Feb 2006
Employer: Bucks County Council, Chilterns South Bucks Homecare, Beaconsfield, Bucks, UK
Position: Helpdesk Support Officer (6 months contract role)
• Worked full time maintaining the Bucks County Council central database system
• Resolving network and technical issues, adding and updating data entry
• Supporting the in-house helpdesk system and taking calls for support/issues
• Working closely with the stakeholders, clients such as District nurses and the local Police.
• Other general office support including faxing, printing and scheduling programs for the carers
Aug 2004 – Aug 2005
Employer: PC World, High Wycombe, Bucks, UK
Position: Security Officer
• Worked full time with PC World in High Wycombe, Store Security Officer
• Providing excellent security services and
• Ensuring all security policies, procedures and security safety elements are compliant.
• Staff checks, PC and laptops checks, store alarm system testing’s
• Health and Safety Fire and Evacuation procedures
Faraz Mansoor | Contact: 07411 425114

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EDUCATION
June 2009 Buckinghamshire New University, High Wycombe, UK
• Part time study Ordinary class (2.2) Degree in Bachelor of Science in Computing
• BSc(Honours) in Computing
Oct 2003 Al-Khair University AJK Pakistan
• Bachelor of Information Technology Degree 2.2 class
• BIT degree
1996 – 1998 Federal Board of Secondary School Islamabad Pakistan
• Three A’ Levels
• Civil studies, History and Economics
1996 Beacon House School GCSEs Islamabad Pakistan
• 5 GCSE’s Overall C score
• English B, Chemistry, B, Maths C, Physics C, Biology C
TRAINING / CERTIFICATION
Cisco Certified Network Associate CCNA 2013
CompTIA N+ N10-05(Train for skills)
MCSA(Microsoft Solutions Architect Windows 8.1) Open IT
training)
Teaching certificate (Centerpad London)
Apprenticeship in Retail and Business through Babcock
learning (work based)
2 months work based experience in IT and Voip
support(Windows Server 2003/2008, windows 7, network
basics, Vmware entry level.
Transcript LTD High wycombe.
Draytek routers support certificate
Currently studying for certification
Finished 2012
Finishing july 2015
April-May 2015
June 2015
PERSONAL DATA
Personal Interest: I also enjoy socializing; eating out, cricket, football and reading.
Faraz Mansoor | Contact: 07411 425114