Trends in the commoditisation of information technology and the need for stra...Alan McSweeney
Understand exactly what is meant by the commoditisation of information technology and define a framework for achieving optimal business benefits from appropriate exploitation of commoditisation
Project teams often use shadow IT, instead of the much slower traditional IT, to facilitate rapidly changing complex business requirements and quick release cycles. As a result, an unmanaged, ungoverned set of IT solutions reside in enterprises that keeps CIOs awake at night. This presenation also explains how enterprises can leverage cloud-enabled ALM frameworks to build managed and governed empowered IT that enables quick release cycles and template-driven rapid development, empowering developers to develop, test, and release apps in a governed secured manner.
Trends in the commoditisation of information technology and the need for stra...Alan McSweeney
Understand exactly what is meant by the commoditisation of information technology and define a framework for achieving optimal business benefits from appropriate exploitation of commoditisation
Project teams often use shadow IT, instead of the much slower traditional IT, to facilitate rapidly changing complex business requirements and quick release cycles. As a result, an unmanaged, ungoverned set of IT solutions reside in enterprises that keeps CIOs awake at night. This presenation also explains how enterprises can leverage cloud-enabled ALM frameworks to build managed and governed empowered IT that enables quick release cycles and template-driven rapid development, empowering developers to develop, test, and release apps in a governed secured manner.
Best ITIL Certification Training Program by IBM - Providing Quality Education to People. People who have enrolled with ThinkFaculty ITIL Program have successfully passed the examinations.
ITIL certified and customer-focused professional with over 14 years of cross-cultural experience in ServiceDesk, IT Infrastructure and IT related Projects Management with a proven record of success leading all phases of diverse technology projects across the US, UK, Paris & India
What Every Project Manager Should Know About ItilDaniel Cayouette
This presentation will provide a high-level view of ITIL and will identify where the ITIL Service Lifecycle Framework and the PMBOK Guide complement each other.
Understanding of ITIL will help the IT project manager over the lifecycle of their projects, from defining a better project charter focused on IT services to a smoother transition to operations and an increased satisfaction of all stakeholders.
The role of an IT PMO as the Voice of IT and its role with Service Level Management will also be discussed as a key enabler to align IT to the business.
Flexible Resources Project Management OfficeJason Carter
Flexible Resources provides experienced
programme directors according to your projects. Want to start a new business or planning to add some special sector to your existing one then we are here to support you with our programme directors to plan your programmes and successfully complete it.
A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University's Information Systems department has done to date.
The Information Revolution is transforming the nature of business. The ITIL® framework has become the most widely accepted approach to managing IT service quality and costs in a context of ever changing business requirements and increasing expectations.
Adopted and adapted by organisations of all sizes and sectors around the world, ITIL has become the de facto standard for IT Service Management.
Mark Flynn will explain the nature of the ITIL material and qualifications - ITIL origins and credentials, scope, key concepts and the benefits, costs and risks of adopting an ITIL approach.
For the ITIL experienced in the audience, this will be a useful introduction ITIL V3 which was launched earlier this year.
Attendees can expect an informative, engaging and enjoyable presentation.
Mark Flynn, founder of ITIL Consultancy organisation, Felix Maldo Ltd, has spent 21 years in the IT industry. Since 1993, he has operated exclusively in the ITIL arena, as a practitioner, trainer and consultant. He has delivered ITIL events on clients’ sites throughout the UK, Europe USA and the Far East. He is a regular presenter at professional seminars sand conferences.
ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
Saper Fare Pagina Facebook - Latina, agosto 2013Michele Fabietti
Serie di wikinar - seminari introduttivi al sapere creare e gestire una pagina Facebook, per micro-imprese, studi professionali, freelance.
Presso Officine del Sapere - www.officinedelsapere.com - in collaborazione con Veronica Tecchio, Web Additive.
Best ITIL Certification Training Program by IBM - Providing Quality Education to People. People who have enrolled with ThinkFaculty ITIL Program have successfully passed the examinations.
ITIL certified and customer-focused professional with over 14 years of cross-cultural experience in ServiceDesk, IT Infrastructure and IT related Projects Management with a proven record of success leading all phases of diverse technology projects across the US, UK, Paris & India
What Every Project Manager Should Know About ItilDaniel Cayouette
This presentation will provide a high-level view of ITIL and will identify where the ITIL Service Lifecycle Framework and the PMBOK Guide complement each other.
Understanding of ITIL will help the IT project manager over the lifecycle of their projects, from defining a better project charter focused on IT services to a smoother transition to operations and an increased satisfaction of all stakeholders.
The role of an IT PMO as the Voice of IT and its role with Service Level Management will also be discussed as a key enabler to align IT to the business.
Flexible Resources Project Management OfficeJason Carter
Flexible Resources provides experienced
programme directors according to your projects. Want to start a new business or planning to add some special sector to your existing one then we are here to support you with our programme directors to plan your programmes and successfully complete it.
A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University's Information Systems department has done to date.
The Information Revolution is transforming the nature of business. The ITIL® framework has become the most widely accepted approach to managing IT service quality and costs in a context of ever changing business requirements and increasing expectations.
Adopted and adapted by organisations of all sizes and sectors around the world, ITIL has become the de facto standard for IT Service Management.
Mark Flynn will explain the nature of the ITIL material and qualifications - ITIL origins and credentials, scope, key concepts and the benefits, costs and risks of adopting an ITIL approach.
For the ITIL experienced in the audience, this will be a useful introduction ITIL V3 which was launched earlier this year.
Attendees can expect an informative, engaging and enjoyable presentation.
Mark Flynn, founder of ITIL Consultancy organisation, Felix Maldo Ltd, has spent 21 years in the IT industry. Since 1993, he has operated exclusively in the ITIL arena, as a practitioner, trainer and consultant. He has delivered ITIL events on clients’ sites throughout the UK, Europe USA and the Far East. He is a regular presenter at professional seminars sand conferences.
ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
Saper Fare Pagina Facebook - Latina, agosto 2013Michele Fabietti
Serie di wikinar - seminari introduttivi al sapere creare e gestire una pagina Facebook, per micro-imprese, studi professionali, freelance.
Presso Officine del Sapere - www.officinedelsapere.com - in collaborazione con Veronica Tecchio, Web Additive.
Final year project for ece in mangalore 9448847874
IEEE Developers Labs is a Electronic Design Services (EDS) for VLSI / EMBEDDED and MATLAB, delivering a wide variety of end- to -end services, including design, development, & testing for customers around the world. With proven expertise across multiple domains such as Consumer Electronics Market, Infotainment, Office Automation, Mobility and Equipment Controls.
IEEE Developers Labs is managed by Engineers / Professionals possessing significant industrial experience across various application domains and engineering horizontals.Our engineers have expertise across a wide range of technologies, to the engineering efforts of our clients. Leveraging standards based components and investments in dedicated test lab infrastructure, we offer innovative, flexible and cost-effective services and solutions.
http://ieeedeveloperslabs.in/
Wiki-nar (seminario in stile wiki) di introduzione ai temi del wikibrand.
Evento realizzato a Latina, presso il Ristorante Art&Gusto, il 7 agosto 2013 alle 19.
In collaborazione con la d.ssa Danila Esposito di Latina (neolaureata in Marketing non convenzionale) e Michele Scopelliti di Officine del Sapere.
Primo appuntamento di un ciclo di tre eventi sul wikibrand - seguiranno un secondo wikinar (Reinventare il marketing. Costruire un wikibrand) e un workshop - in modalità OST - su Lanciare o rilanciare un wikibrand. Insieme.
Il seminario è stato gratuito, hanno partecipato 22 persone.
We @ Five Splash strive hard to map our services to our customers and prospect needs either direct or derived ones. Our services portfolio make it a complete package for the customers to get a single stop solution for all integration needs
With over 14 years of cross-cultural experience in Servicedesk Management, IT Operations, Infrastructure Management, Project Management, Financial Control, Resource, Wintel L3&L4 support, Incident Management, Vendor and Team Management with proven record of success leading all phases of diverse technology projects across US, UK, Paris & India.
Expertise in managing full ITIL based Servicedesk Management from resource handling to single point of escalation, IT projects lifecycle from requirements gathering to final implementation while participating in yearly budgeting, planning, analysis & implementation of various solutions. Maintains cordial relationship with stakeholders coupled with strong analytical, problem solving & organizational abilities.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
1. ELAINE HUTCHESON
7 Maple Road, Oakbank, PERTH, PH1 1EX
Tel: 07899905885 Email: ehutchie67@gmail.com
A results-focused and commercially astute IT technical and management professional, with diverse project, programme
management, ITIL Service Delivery and Support expertise and proven stakeholder relationship management
A valued member of the IT Services, adept at collaborating in the setting of ICT strategies and technical direction; confident in
working with autonomy in the implementation of ITIL framework-based Service Delivery and Service Support services, performing
calmly and decisively to ensure minimal risk and downtime. Experienced in benchmarking services, and knowledgable in the
different models of service delivery and service support including commissioning and cloud. Delivery of complex highly technical
projects / programmes of work, presenting programme and strategic updates to board level.
Recognised for developing and leading high-performing teams, experienced in managing the delivery and support of technology
solutions for a large and dispersed internal client base within demanding public sector environments.
Strong relationship management peer organisations, partners (including third sector) and suppliers to improve outcomes.
PROFESSIONAL EXPERIENCE
Jun 1990 – Present Perth and Kinross Council (PKC)
Jan 2016 – Present IT Coordinator – Customer & Business Services
July 2014 – January 2015 IT Team Leader - IT Asset Management
July 2012 – July 2014 IT Coordinator – Customer & Business Services
Key Responsibilities & Achievements:
• Lead a high-performing team of 9 Support Specialists in a challenging, diverse, complex and dynamic IT environment.
Direct line management for the team delivering Business Support for IT Services and providing advice to customers. This
includes IT procurement, invoicing, budget monitoring &, reporting; creating and managing calls on IT Service Desk,
customer surveys and reception activities.
• Also includes: delivering the following projects, amongst the Customer Service related tasks, Generic IT Email support,
Mobile Phone Support, creating calls on IT Service Desk, customer call-back surveys, Corporate IT Change Manager (&
Release Management), CAB coordinator, RFC triage, IT Project Support office, IT Risk Management, IT Business Support
and other ITIL related activities.
• Management and monitoring staff performance, including mentoring and coaching, through monthly 1 to 1 meetings and
employee review and development planning.
• Manage delivery of a project focused approach to the Councils IT Asset Management (Software and Hardware) including
Asset lifecycle management, auditing, Microsoft Portfolio management. Set up Software Asset Management Policy,
created strategies introducing robust processes and procedures to allow for accurate management information reporting
and analysis. Influencing hardware, software and licence replacement programmes across the Council. Ensuring best
value is achieved on behalf of the Council.
• Microsoft Portfolio management, working with Council Partners and vendors, making best value recommendations for
procurements. Maintaining Microsoft licence management and compliance worth over £250K per year.
• Knowledgeable in national procurement frameworks – experience of running mini competitions following the Councils
tendering and procurement procedures.
• Provide IT Project Support, using Prince 2 methodology and principles in alignment with ITIL processes. Facilitating
meetings between customers and IT support teams to ascertain requirements, analysing tasks and producing related
documentation. Providing IT system advice utilising my background, knowledge and experience working within all
operational support teams. Reporting to project boards, both orally and in written format, as required.
• Support leadership of the IT Management to support the organisation’s strategic objectives
• Support leadership of the Digital transformation programme to meet the organisation’s transformation agenda
Elaine Hutcheson Page 1 of 3
2. September 2009 – July 2012 IT Team, Leader Workstation and Desktop Services
Key Responsibilities & Achievements:
• Manage a team of 11 IT support specialists . Covering all related aspects of physical Workstation (pc/laptop/mobile
device) management including what is delivered to the Desktop (what is seen on a screen by the customers).Project
management including replacement procurements, installation, support and maintenance for Windows server 2003 and
2008, Active Directory, DNS, DHCP, SCCM, Exchange 2003, Blackberry Server, Email and web filtering, Email Firewall,
Anti-virus, Business Application Clients,
o Email upgrade to Exchange 2010, wrote the brief, defined the approach and created project and communications
plans to migrate 7,000 mailboxes over 6-8 weeks
• Created risk profiles, logs and controls to support the full delivery of all projects and programmes
• Delivered a number of key system, software and hardware projects to maximise efficiency of the IT Service to best support
business change and improvement
o Print Management Strategy – IT related project management for introduction of Multifunction Devices into the
Council, supporting vendor project management.
o Successfully introduced virtual desktop deployment project (Citrix Xendesktop) across the Council.
2007 – 2009 ITIL Project Manager
Key Responsibilities & Achievements:
• Introduced demonstrable improvements in service delivery through project management of the adoption of ITIL standards.
• Introduced ITIL process driven Helpdesk system with Incident, Change, SLA, and foundation for future Asset
Management.
• Negotiated and implemented interdepartmental ICT Partnership Agreements (SLA) now in place across all Council
Services, LAL and Tactran. with incident management processes embedded on the service desk
2004 – 2007 Senior Engineer
Key Responsibilities & Achievements:
• Led a team of 5 IT Support Specialists in projects relating to tendering, procurement, installation, support and
maintenance of Windows 2003 Infrastructure hardware and software running Active Directory Maintenance with upgrades
to Windows server platforms, DNS, DHCP, Email, SCCM, Anti-Virus products. Email Firewall, Web filtering, Email filtering.
• Implementation and operational management of Windows server virtualisation platform during Early Adopter Programme
in conjunction with Microsoft.
• Created risk profiles, logs and controls to support the full delivery of all projects and programmes
• Developed and implemented a desktop replacement strategy to standardise the provision of XP desktop support to staff
June 1990 – 2004 Various IT roles - Networking, Server, Desktop and User Support, Helpdesk
Key Responsibilities & Achievements:
• Working across a number of technical teams / areas - knowledge and experience in delivering multiple IT services across
the Council including desktop support, windows server support, email provisioning. scenario with separate DMZ
EDUCATION & PROFESSIONAL QUALIFICATIONS
2014 Certificate in Business Coaching (Post Grad Degree equivalent) The International Centre for Business Coaching
1992 HNC in Computing PASS (with Merits for most modules) Highlands and Islands University – Perth
2015 Prince2 Practitioner APMG International
2012 Category – Customer Focus PKC - Securing the Future Award
Silver - Integrated Team Base Project
2012 Category – Customer Focus – ICT Partnership Agreements PKC - Securing the Future Award
2009 Prince2 Foundation Axelos Ltd
2009 ITIL Foundation HM Government/Axelos Ltd
2008 Category- Securing the Future – PKC - Securing the Future Award
Bronze – Investors in People Project
2008 Investors In People internal reviewer IIP Scotland
2004 Certificate in CCNA academy Cisco/ Highlands and Islands University – Perth
2000 CNE Microsoft
MEMBERSHIPS
Member of the British Computer Society (BCS) and Institute of Leaders and Managers (ILM)
OTHER INFORMATION/ REFERENCES (available on request)
Elaine Hutcheson Page 2 of 3
3. Hold a full clean driving licence
Lynne Harris Page 3 of
3
Business Analysis, Workshop facilitation, UML, IDEF0, Business Process Modelling, Domains of Change Analysis, TOGAF, Consulting, Proposals and Business Cases, Call for Tender Processing, PTLLS Cert
