1. Marwan amen el-said el-araby amen
Contact
Address: 25 Mostager behind the national camp, Port Said
Mobile: 01125042288 - 066 3427977
E-mail: Marwan.Amin@etisalat.com / Marwan.amin.elsaid@gmail.com
Age: 17/10/1991
Objective
To build a career that offer challenge and growth with opportunities to enrich my
knowledge and skills while contributing my best to the organization I work for.
Education
Bachelor of commerce (English department)
- Graduation year : 2012
- Major : good
- Department : Accounting
Experience
Currant
Job title: sales advisor and customer service at Etisalat Misr
Time period: December 2012 – till now
Job description:
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2. • Working on achieving the monthly targets.
• Handling all customer concerns and enquiries.
• Cash and warehouse handling.
• Escalate problems that cannot be resolved following authorities, procedures and
knowledge limitation.
• Supporting other colleagues with right information and supporting and
achieving store target.
• Suggest sales to customers by introducing products.
• Act as second line in some time periods and in some situations.
• Follow up customers complaints that didn’t solved on the spot.
• Doing back-office tasks after shift period.
Past experience
Job title: Accountant and auditor in Amr el-domiaty accounting office.
Time period: August 2012 – December 2012
Courses
Course name: principal of banking.
Including {Introduction to customer service concepts,
Retail operation, Basic communication skills, Written
communication, Etiquette at work place, presentation
skills}.
Date of achievement: from: 22/09/2012 till: 18/11/2012
Accreditation: Egyptian banking institute
Course name: Neuro Linguistic Programming Diploma and CORT
1,4 Program
Date of achievement: 20/4/2011
Accreditation: B.C.I Business City International
Course name: ICDL Certificate
Date of achievement: 12/12/2011
Accreditation: Ministry of Communications and Information
Technology-Egypt.
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3. Skills
Language skills
 English: very good command of both spoken &written.
Computer skills
 Good experience with managerial controlling applications like Excel, and
Access
 Very good knowledge of MS windows, MS office& desktop applications.
 Very good knowledge of internet & its applications.
 Able to handle & troubleshoot the common problems of computer.
Interpersonal skills
 Accuracy & commitment.
 Capability of working under pressure
 Like work in Team work & communication.
Interest
 Attend events
 Reading and browsing the web.
TIPS
References are to be served upon request
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