This document is a resume for Johnny Lau. It summarizes his professional experience in wireless retail sales and customer service spanning over 10 years. He has a proven track record of exceeding sales goals and providing leadership to sales teams. He is seeking a position that utilizes his leadership, sales, and customer service skills.

1. Johnny Lau 5713 Lawrence St Fl 1
Flushing, N.Y 11355
347-933-2277
Jlau719@gmail.com
SUMMARY
I have 6 years of competitive wireless background experiences. I have a combination of customer services, sales lead and team leadership
experiences. Over 10 years of sales experiences in retail and corporate. Responsible and mature who thrives in a fast paced environments. I
enjoy working as part of a team to achieve sales goals. Sales lead successful in relationship and team building. motivates peers to exceed
sales goals. Obtain a position to utilize my leadership and professional skills.
EXPERIENCE
Retail Sales Consultant/Key Holder
At&t Mobility, Queens, N,Y
Nov 2010 - Feb 2016
Maintain knowledge of current sales and promotions, update all web base training,
Respond to customer questions and requests in a prompt and efficient manner.
Engage with customers in a sincere and friendly manner.
Build relationships with customer to increase sales and repeat business.
Contribute to team success by exceeding team sales goals.
Manage the and development of a staff of 13 s, while maintaining day-to-day operations.sales sales associate retail
Made lead contacting customers in regards to their personal account and business account status.sales
Train and served as a peer coach for new sales associates.
Open/Close store when manager is not present in the store. Have access to inventory, safe box.
Retail Sales Associate
JR Computer World, New York, N,Y
Jul 2004 - Feb 2010
Receive and process cash and credit payments for in store purchase.
Share product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
Manage the and development of a staff of 11 s, while maintaining day-to-day operations.sales sales associate retail
EDUCATION
Computer Technology
ASA Institute, New York, N.Y
2009
HIGHLIGHTS
Sales/Customer Service experience
Excellent communication skills
strong work ethic
Microsoft word, excel
Motivated team player, Natural Leader
Fluent in Chinese
Exceed sales goals month to month
Key holder less than one year. Have my own codes to open/close the store
Cash handling, Registers, Kios Machine, Paper work, Inventory counts
Show great leadership to my team and my managers