1. JOHN MILES
815-218-6645
miles00@frontier.com
Professional Profile
Service industry professional with over 21 years of experience as a manager and
business owner. Seeking to utilize my education and my leadership, organizational,
and communication skills in a Financial or Human Resource position with your
company.
Education
Rockford University, Rockford, IL expected May 2016
Bachelor of Science in Management Studies
Rock Valley College, Rockford, IL May 2014
Associates of Arts
GPA: 4.0/4.0
Work Experience
Hair Ink Studio, Rockford, IL February 2004 – Present
Owner
Responsibilities:
 Coach employees of the salon to work together to accomplish tasks and
goals
 Encourage and build mutual trust, respect, and cooperation among team
members
 Handle complaints, settle disputes, and resolve grievances and conflicts
 Develop and implement marketing strategies, including advertising and
sales promotions
 Perform personnel functions such as selection, training, and evaluation
 Review financial statements, sales or activity reports, or other
performance data to measure productivity or goal achievement
Accomplishments:
 Successfully Implemented and trained staff on new scheduling and POS
software
 Built a reputation of high quality customer service throughout the
customer base
 Create goodwill by contributing to various community enrichment
programs

2. ULTA Salon, Rockford IL December 1995 – February 2004
Salon Manager
Responsibilities:
 Managed 9 employees directly and another 15 indirectly
 Assessed employee performance and suggest ways to improve work
 Established goals and plans to help employees prioritize and organize
their work
 Implemented company policies, goals, objectives, or procedures in
conjunction with company standards
 Communicated effectively across departments and with corporate offices
Accomplishments:
 Increased sales by 388% while in the management position
 Earned multiple corporate awards for sales and budget management
Amerock, Rockford, IL June 1991 – August 1993
Material Handler & Setup
Responsibilities:
 Transported materials to line and setup to continue through
manufacturing process
 Prepared materials to ensure successful completion of manufactured
goods
 Oversaw production and took responsibility for halting manufacturing to
ensure quality control
HONORS
 Member, Phi Theta Kappa, Rock Valley College, Spring 2014 – Present
 Recipient, Sales Awards, ULTA, 1999 – 2003
ADDITIONAL SKILLS
 Interpersonal and Communication
Skills
 Organization/Prioritization
 Integrity/Work Ethic
 Team Building
 Project Management
 Accounting/Bookkeeping
 Microsoft Excel, Word,
PowerPoint
 Human Resource Skills