Joanne Hathaway has over 20 years of experience in operations management, administration, and human resources. She holds a Bachelor of Commerce in Entrepreneurial Management and has worked as a Store Manager for Walmart and Department Manager for Thrifty Foods. Her experience includes leadership roles, budgeting, workforce planning, and developing training programs. She is skilled in process development, change management, and ensuring high levels of customer service and team productivity.

1. JOANNE HATHAWAY
3614 Pondside Terrance Cell (250) 516-9858
Victoria BC asia_hathaway@yahoo.ca
CAREER PROFILE:
A seasoned professional with over 20 years direct operational,management and administrativeexperience. Skilled in
process identification,development, implementation, assessmentand review. Highly experienced in workforce planning,
budgeting and developing people.
LEADERSHIP PROFILE
 Understands the need and importance of creatingvalue
 Results focused and driven to succeed
 Creates enthusiasmand commitment toward a common purpose
 Strong written and verbal communication skills
 Effective presentation and facilitation skills
 Ability to deal with sensitiveissues and maintain confidentiality
 Ability to organizeand evaluateoffice procedures and create processes to manage work flow
 Shows leadership through high personal standards
 Provides a clear vision and consistentsense of direction
 Communicates direction and feedback professionally and clearly
 Makes independent and timely management decisions
 Sets well thought out and reasonable(yet challenging) goals for self and staff
 Uses effective time and resource management, ensuringdeadlines aremet
 Promotes professional development recognizingindividual strengths
 Ensures high levels of team productivity,enthusiasmand exceptional customer service
PROFESSIONAL EXPERIENCE SUMMARY
Walmart Store Manager
Hinton Division –Hinton AB May 2012 – November 2016
Key Highlights:
 Surpassed corporatetarget by 32% in Sales (2013)
 Through attention to detail and leadership was ableto reduced “shrink”(waste) by 50% (2013)
 Led store through a major organizational changeresultingin the reduction of head count by 33%
 Held districtrecord in Alberta for customer and associateaccidentfree days,681 customer accidentfree days and
249 associateaccidentfree days
Duties:
 Oversee and responsiblefor successful operation of entire store
 Ensure Customer Service standards arebeingprovided to all customers
 Manage $23 million in Sales annually
 Ensure the safety of all staff and customers
 Superviseapproved manpower budget of 144 employees
 Ensure complianceof all company policiesand procedures
 Administration tasks including;Processingpayroll,Scheduling and inventory tracking
 Delegating daily job assignments to staff and adjustingassignments when required to best meet stores needs
 Implementing promotional campaigns to optimize sales opportunities
 Analyze and report sales data to provide accurateinformation to head office.
 Appropriately address and manage all labourissues asthey arise

2. 2 | P a g e
Joanne Hathaway
(250).516.9858
Thrifty Foods Held a variety of positions
Retail and Human Resources Management June 1989 – April 2012
Victoria BC
Key Highlights:
 Committee member – successfully developed PRIDE - an internal review system
 Led the successful implementation of two major Deli Department renovations
 Spear headed a new promotional programwith cheeses from around the world, over 6% increasein sales
 Held multiplein-houseawards for customer service
 Key in achievement best in the city Deli
 Key in development of Human Resources processes and recruitment
June 2010 – April 2012
Human Resources Coordinator
Duties:
 Assisted with the administration of employee access to the LearningManagement System, and uploading/revision
of new e-learningcontent; provides guidanceto all siteadministratorsand users
 Assisted the HR Managers to ensure all human resources initiatives and programs were executed in a timely and
effective manner
 Assisted with the implementation of the talent acquisition strategies includingoverseeingthe recruitment process
and representing Thrifty Foods at career fairs and employer forums
 Assisted with the implementation of the trainingand organizational development strategies includingthe
facilitation of trainingprograms,creation of trainingschedules,registration,logisticscoordination,and
development of trainingmaterials
May 1991-May 2011
Department Manager
Duties:
 Manage annual purchases of over $1,000,000
 Budgeting to ensure labour costs meet budget requirements
 Responsiblefor administration of CBT trainingand in house trainingprograms atstore level
 Staff scheduling,providingfor seasonal and department trends
 Show the highest level of complianceand direction with all Occupational Health and Safety Policy and Procedure
 Ensure staff use of systems to adhere to policy and legal requirements workplace
 Guarantee that staff adhere to all Food Safety Protocols and Standard OperatingProcedures
 Track industry trends and apply new technology or processes
 Train,guide and develop staff to ensure the highest level of Thrifty customer servicestandards
 Operate and evaluate to ensure maintenance of necessary equipment and programs
Canada Homestay International Recruiter
Victoria, BC (one year contract) May 2011-May l 2012
 Work within the framework of a virtual organization usingsuch technology as skype,web conferencing, zoiper and
other voiceover technology and buildingfiles in filemaker pro
 Recruit, screen and interview potential host families
 Maintain data integrity for CHI database
 Assist when necessary in the management of ad hoc projects to support initiatives in other communities

3. 3 | P a g e
Joanne Hathaway
(250).516.9858
EDUCATION
Bachelor of Commerce in Entrepreneurial Management - 2004
Royal Roads University
Leadership and Development Certificate - 1996
Camosun College
COURSES AND SEMINARS
 InsideOut CoachingCertification Workshop
 Project Management
 Safe Lifting
 Makinga Presentation
 LayingOff Employees
 Food Safety Orientation
 Givingand Receiving Feedback
 Coaching
 WorkplaceFacilitation
 Integrated Leadership
 ManagingChange
 Personally EffectiveLeadership
 Certified in facilitation of InsideOutCoachingProgram
 Human Resources Management Training
 Mange Projects from development of timelines,resources and objectives through to completion and evaluation
Facilitation of classroomled New Employee Orientation and Smiles Every Day, NEW PRD program
MEMBERSHIPS AND COMMUNITY INVOLVEMENT
 Toastmasters International,Membership
 Facilitator,Entrepreneurial LearningFoundation,Victoria,BC
 Teaching a business basicscourseto students’ grades 3-7-Junior Achievement
References available up request