1. KAREN SPAICHES
1343 East Whitney Road ● Fairport, NY 14450 ● 585-330-7280 ● karenspaiches@gmail.com
LEADING PROFESSIONAL
 Innovative coach is passionate about employee training, education, and activities designed to promote
leadership development at all levels of an organization. Exceptional leader brings the ability to facilitate the
movement or advancement of personnel by identifying career ladders and lattices to guide the acquisition of
new skills.
 Excels at leadership development through strategic planning and the ability to create, develop, and
deliver original training to meet individual and agency needs while quickly assessing situations to identify
measurable goals, clarify next steps, and generate real solutions.
 Certified Life and GROW coach conducts ongoing analysis of current and future training plans and
programs to determine if coaching needs are better met through internal or external resources. Results-
driven professional demonstrates an understanding of the bigger picture to achieve target goals and
advance the organization's primary mission and overall growth.
 Ambitious forward thinker brings an insatiable curiosity to learn and grow professionally while
balancing multiple priorities and seeing trends in data to provide valuable insights.
AREAS OF EXPERTISE
 Leadership Development
 Communication
 Strategic Planning
 Training & Coaching
 Problem Solving
 Creative Thinking
 Professional Growth
 Training Plans
 Active Listening
PROFESSIONAL EXPERIENCE
PAYCHEX, INC., ROCHESTER, NY 2008 –PRESENT
AR OPERATIONS MANAGER
 Drive transition of complex billing processes for acquired companies while building relationships and
generating new accounts.
 Prepare memoranda, reports, process documentation, correspondence, and other written material, including
proposals to all levels of management. Analyze and redefine existing processes to create consistency and
enhance overall impact and value to the organization.
LEADERSHIP AND DEVELOPMENT KEY ACCOMPLISHMENTS/SKILLS
 Initiated and defined policies for six separate billing systems and more than 200 tasks while leading managers,
supervisors, and analysts to provide direct guidance and departmental strategic planning to focus on process
improvements, employee engagement, enhanced internal controls, and increased productivity.
 Coach and develop contractors and staff using proven professional development techniques while applying
theory, principles, instruction, and training practices as appropriately related to company goals and the setting.
 Support excellent team relationships by working collaboratively with team members and partners using active
listening and proven methods and techniques of effective communication. Created, implemented, and launched a
leadership book club around company's culture shaping themes. Redefined team culture to ensure staff
understood their role in bigger picture of the company.
 Spearheaded onboarding mentoring program for the Shared Services team while developing an internal
leadership program to maximize employee potential.

2. KAREN SPAICHES, 585-330-7280, PAGE 2
PROFESSIONAL EXPERIENCE CONTINUED
PAYCHEX, INC., ROCHESTER, NY 2002 –2008
FINANCIAL MANAGER I
 Prepared reports and process documentation and other written materials for all levels of management.
 Oversaw billing centralization processes for all Paychex products while strategizing transition of billing
processes for new acquisitions. Interpreted data using analytical thinking to evaluate workload trends and
identify performance deficiencies.
LEADERSHIP AND DEVELOPMENT KEY ACCOMPLISHMENTS/SKILLS
 Developed a daily reflection program for the department, including a positive quote to reflect on while
continuously building engaging and effective training programs designed to improve employee performance.
 Coached and mentored employees through connection and actively listening to help define SMART goals.
 Initiated and led to completion a department vision statement while transforming the organization into a
centralized and high functioning department aligned with strategic senior management decisions.
FINANCIAL ANALYST III& IV 1998 –2002
 Created partnerships with business units on a product life cyclefrom conception to final reporting while
supervising accountants and accounting specialists.
 Established SOX controls and reviewed quarterly reports to ensure adherence to processes related to cash
and generated revenue. Transitioned billing for multiple acquisitions while managing multiple systems.
 Served at Paychex as an Accountant I & II from 1994 to 1998 and an Accounting Specialist from 1991 to 1994.
 Reconciled cash and accounts receivables for more than 90 locations as a leading accountant.
LEADERSHIP AND DEVELOPMENT KEY ACCOMPLISHMENTS/SKILLS
 Exemplified traits that reflect the company's culture, including integrity, outstanding customer service,
trustworthiness, and flexibility while designing the strategy to build the Corporate AR team to more than 35
employees. Led several different billing system upgrades.
 Exercised sound judgment and initiative within established guidelines while directing and overseeing the
execution of annual strategic planning and long-term goals.
 Focused on continual enhancement of employee engagement, productivity, value-adding processes, and
accounting controls. Participated as project lead for a billing system upgrade, including requirements, testing,
and implementation.
EDUCATION & AWARDS
BACHELOR OF SCIENCE INACCOUNTING
SUNY Geneseo University in New York

Paychex Platinum Award 2014
PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
FINANCE MENTOR
CERTIFIED LIFE COACH & CERTIFIED GROW COACH
SENN DELANEY CERTIFIED CULTURE CHAMPION
MEMBER OF NATIONAL ASSOCIATION OF PROFESSIONAL WOMEN(NAPW)