1. JANET LOUISE GILLISON
Nationality: British
Tel: 07843 090437
Address: Flat 1, 11 Stonefield Street. London N1 0HW
Email: Janet.gillison@gmail.com
Profile
An experienced and highly organised professional, currently working in the Operations Service Centre for MUFG.
A hardworking employee with a range of experience in client services, liaising and building good relationships
with number of diverse cultures. Currently seeking a change in career to focus on a customer dedicated position
that will offer new challenges and the opportunity to learn.
EMPLOYMENT HISTORY
The Bank of Tokyo Mitsubishi UFJ, Ltd
Nov 2012 – Present Associate - (Liquidity Management) Treasury and Clearing Services
Responsibilities
 Supporting Global Markets Division EMEA by monitoring and managing the bank’s liquidity. Position-keeping for
Euros and Sterling - providing accurate information throughout the day to front office Treasury Dealers.
 Liaising with EGMD Portfolio Management and other departments to build and maintain good customer relationships.
 Performing EMIR Portfolio Reconciliation for the bank’s customers.
 Fixed income securities – Managing and controlling the settlement of Eurobonds and Japanese Government Bonds
using programs such as eRGV and Globeview. Support the lending and borrowing of the Eurobonds to the bank’s
other branches for liquidity and security purposes.
 Monthly reporting of Securities borrowing/lending to Finance team. Calculating lending fees related to JGB and
Euro/German bond activity.
 Managing the process of Certificates of Deposit from Issuance to Maturity. Confirming CD trade details with
counterparties and liaising with the bank’s custodian and customers to ensure timely settlement.
 Monitoring Minor Currency activity and investigating any short balances and non-receipts.
 Reviewing and updating processes and procedures where necessary.
June 2011 – Nov 2012
 Selected to participate in a rotation scheme working in three different departments within EOSC. This included six
month periods in Clearing Services, Reconciliations and Accounts Payable respectively.
 As a result of the time spent in Clearing Services I was approached by the department manager regarding a
permanent role working in the Liquidity Management team.
Nov 2007 – May 2011 Associate - Payment Services for EOSC (European Operations Service Centre)
Responsibilities
 Daily capture and verification of high volume, high value multi-currency payment instructions in a timely
and accurate manner.
 Assisting line management with the daily control of outgoing workflows.
 Liaising with customers, account holders, front office and account officers.
 Reviewing and maintaining department procedures, ensuring they are updated in line with present
practices.
 Training of team members.
Achievements
PROFESSIONAL QUALIFICATION:
CeMap Paper 3
ACI Operations Certificate - Aug 09
Adam & Company PLC (Private Banking, Royal Bank of Scotland Wealth Management)
Jan 2004 – Nov 2007
Feb 2006 – Nov 2007 Operations Officer
Responsibilities
 Processing of Swift payments, CHAPS & BACS.
 Liaising with relationship teams to resolve client queries & complete requests.
 Issuing currency & bankers drafts, processing cheques for negotiation & collection.
 Reconciliation of internal sterling & currency accounts.
 Liaising with treasury team to complete FX & money market deals.
 Induction & ongoing training of operations team personnel.

2.  Supervision of operations team & deputising for team manager.
Achievements
 Managed the planning & implementation of a new payments team, providing a streamlined payments
system, whilst integrating new procedures & regulations.
 Effectively controlled Operations Team during long-term absence of team manager, with excellent senior
management feedback.
 Successfully completed full training of all new temporary & permanent operations team personnel.
June 2005 – Feb 2006 Client Liaison Officer (Secondment)
Responsibilities
 Conversing with clients, execution of requests, resolution of queries.
 Preparation & verification of payment instructions.
 Management of new account openings, including successful & prompt transition of balances, Direct Debits
& Standing Orders.
 Preparation of account opening forms.
 Management of client’s personal details on banking system.
Achievements
 Quickly established & maintained good client relationships.
 Established oneself as first & preferred point of contact with key channel clients.
Jan 2004 –June 2005 Operations Clerk
Responsibilities
 Running
 Client meet & greet
 Ensuring currency & sterling tills are adequately stocked
 Daily reconciliation of currency & sterling tills
 Issuing bankers & currency drafts, processing cheques for negotiation & collection.
 Processing of Swift payments, CHAPS & BACS
Achievements
• Accomplishments recognised by Client Liaison Team Manager, and secured secondment into Client liaison
role.
April 2001 - Dec 03 Barclays Bank PLC, Retail. Oxford Circus Branch and Wallington Branch
Customer Advisor & Cash Manager
Responsibilities
 Handling customer queries and complaints,
 Identification of banking products sales opportunities & referral of leads.
 Cash handling, replenishment of ATM machine,
 Reporting suspicions of money laundering.
 Service and order of foreign currency,
 Issue of bankers and international drafts,
Achievements
o Selected to Support & deputise for cash manager, with increased responsibility, including:
 Ordering and remitting cash for the branch
 Supervision of Cashiers
 Balancing daily till book.
o Achieved Top 5 performer status for Region sales referrals.
EDUCATION
Sep 1993 – June 2000 Carshalton High School for Girls
A’ LEVEL QUALIFICATIONS ACHIEVED
Mathematics
Fine Art
GCSE QUALIFICATIONS ACHIEVED
1 Grade A, 5 Grade B, 4 Grade C
Mathematics
English language, English Literature
Dual Science, French
History, Art, Graphic Design, General Studies
OTHER INTERESTS: Travel, Foreign Culture & Cuisines, Cooking, Theatre, Music festivals, Art
References available on request.