1. Jacob Browning
408 Claim St, Aurora, Illinois 60505
1(331)725-8358 Jbrowning20@gmail.com
Objective
Seeking employment to make use of my efficient, family-oriented people skills to foster an
increase in customer referral, customer retention and overall sales.
Skills
8yr sales experience 2yr technical support experience 2yr leadership experience
Secondary Language: Intermediate Spanish
Education
Trinity Christian College – Palos Heights, IL 2009-2012
Majoring in Vocal Performance, double minoring in Theology and Psychology, GPA: 2.9
Waubonsee Community College – Aurora, IL 2014-2015
Associate’s degree in Vocal Performance, double minor in Theology and Psychology
GPA: 3.3
Professional Experience
Current- Culver’s; Assistant Manager: February 2015-Pressent
Supervisor; Arthur Tionsung (630)229-7662
Utilized my appreciation for efficient customer service and empathetic guest relations to increase
guest retention subsequent sales through reducing labor with positive reinforcement,
communication, and teamwork.
Proficient, thoughtful, and considerate customer care allowed me to effectively problem solve
while sustaining loyal relationships.
Armed with guest and employee criticisms as tools to motivate proficiency I managed to
improve the corporate evaluation ratings.
Olive Garden; Cashier/Server: June 2013- January 2015
Supervisor; Doug Belfanz

2. I maintain an open, personable attitude without dissipating focused energies from tasks.
Authenticated trustworthiness through cash handling and accurately tracking transaction and
billing recordings.
Initiated and maintained guest relations as a corporate representative. I was able to generate a
higher frequency of guest referrals.
I evolved a professionally patient yet empathetic attitude in the face of dissatisfied or agitated
guests to personally quickly resolve grievances and maintain loyalty.
My extensive long term memory allows for product and service knowledge in conjunction with
secondary information pertinent to adding a thoughtful initiative to my personal touch.
I provided fast and professional service for every guest I encounter.
While conditioning my leadership I handled precision equipment to quickly process orders. In
overseeing the timely compilation of an order I gained delegation skills that best foster teamwork
as well as a sense of urgency.
Family Dollar Store; Cashier: Winter 2011-Summer 2013
Supervisor; Kim Foster
I gained a great deal of customer service experience through high frequency personal customer
interactions as well as over the phone.
With the incentive of company benefaction I built up considerable sales experience along with
gregarious endorsing skills.
I quickly developed a conducive and professional attitude for the brashest personality and/or
situation.
I expressed strategically beneficial feedback to either improve our standard operational
efficiency or increase enterprise capital potential.
Activities
Free-lance musician and songwriter