1. EK T A AG AR W A L
Mobile: +971-522685211 | Location: Dubai |EmailID:ekta.agarwal@outlook.com
Visa : Dependent Visa, can work with any employer
SUMMARY
 IT graduate with 4+ years of experience in sales coordination and partner account management
 Key proficiencies include client handling, CRM management and ability to meetdeadlines
 Highly experienced in developing and sustaining effective relationships with customers for increased business
opportunities
 Proficient in providing administrative support to different departments aimed at coordinating sales efforts
appropriately
 Specialized in developing effective sales support mechanisms, maintaining a strong channel of
communication with all levels of management
PROFESSIONAL EXPERIENCE
Icorp General Trading LLC, Dubai (UAE) Jan’16 to till date
Partner Account Manager
 Developing relationships with existing affiliate partners and building new relationships capable of
building revenue.
 Managing multiple accounts including initiation, analysis, monitoring and evaluating new
opportunities for each account.
 Identifying client issues and work with sales teams and technical staff to ensure issues are resolved
quickly.
 Conducting period performance checks to ensure partners are showing improvement. Drive efforts to
meet sales quotas and individual account goals.
 Identifying partners technical and sales capabilities deficiencies per Technology/Architecture to build
the partner community calendar of trainings and events.
 Regular meeting with existing end customers for new requirements and performance check of the
solution.
 Conducting live demonstration with partners for the new end customer based on the requirement
 Assisting technical team in customizing the solution based on end customer requirement
 Performed complex business analyses of customer's business communication requirements and
developed benchmark demonstrations, proposals and value propositions that exceed customers'
requirements resulting in the development of new customers and retention of existing document
management services accounts by applying a consultative approach
 Solutions oriented approach with excellent relationship management skills, successfully and consistently
delivering the responsibilities of revenue generation, profitability, market share and customer satisfaction.

2. Infosys BPO LTD, Bangalore (India) Mar’12 to Aug’15
Sr. Process Executive
 Managing all aspects of plan and hierarchy setup required for sales representatives and
managers within assigned territories
 Managing business reviews with internal and external stakeholders (Cisco & Infosys) on weekly,
monthly,
quarterly and annual basis
 Providing required guidance or training to key customers and stakeholders on commission relevant
processes and deadlines, use of available reports, reconciliation responsibilities, eligibility, and / or
dispute resolution workflow
 Entering and Maintaining the customer and product database in ORACLE 11i
 Working with sales leadership to create ad-hoc reporting to show performance and other key
attributes to the sales force productivity
 Preparing monthly, quarterly & annual reports using business Object and sharing analysis on
SLA’s, quality and automation percentage with all the stakeholders
 Calculate commission/incentive award payments to sales personnel based on commission plan
provisions
 Preparing post invoices and follow up with clients to make the payment within the given time period
 Effectively communicating process or policy deficiencies to management and active partner with
key players to implement required change
 Assist sales and finance customers in reconciliation of sales credit and commission as required
 Working with cross functional (IT) team to resolve the application related issues
ACHIEVEMENTS &CERTIFICATION
 Successfully completed Implementation of ECM Solution for “Project and Maintenance Department”
of “H.H Rulers Court” in Oct’16 and working on the “Asset Management” as an extended module.
 Successfully completed POC implementation of Workflow Solution for Claim Process (Claim Process
Automation) in NGI in Nov’16.
 Awarded best client service by Infosys BPO Ltd in Aug’12
 Certified in S&F (Sales & Fulfillment)-T100 foundation course from Infosys BPOLtd
ACADEMIC QUALIFICATION
 B.Sc. (IT) from MCRPV University Bhopal, India– 2010
 12th From Saraswati Higher Secondary School Shahdol (MP) India –2005
TECHNICAL QUALIFICATION
 Application packages : MS OFFICE (Microsoft Excel, Word & Power point)
 Trained on : Oracle E- Business Suite, BI Launchpad and CRM (Salesforce.com), CCW
 Operating Systems : Windows XP, 7 and 8
 Certified in Java from Orbit Technologies, Hyderabad, India

3. KEY PERSONAL SKILLS
 Strong understanding of financial analysis
 Ability to work independently and in cross functional team
 Excellent planning, time management and organization skills
 Organization and prioritization skills
 Self-starter, proactive andenergetic
 Analytical and quantitative skills
PERSONAL DETAILS
 Nationality Indian
 Gender Female
 Date of Birth 26th
July, 1988
 Social Status Married
 Languages English – Fluent (read, write and speak)
Hindi – Native (read, write and speak)
Punjabi – (read, write and speak)
 Passport No N1237334