Mayank Kapoor is seeking a career opportunity where he can continuously improve his performance through learning and development. He aims to build strong client relationships through superior customer service. He has a PGDM from New Delhi Institute of Management and a BBA from JIMS, New Delhi. He has 5 years of experience in real estate working at Bestech Group, where he was responsible for post-sales activities, customer relations, and ensuring timely project possession. He has proficiency in English, Hindi, and Punjabi and enjoys listening to music, gyming, and watching movies.

1. MAYANK KAPOOR
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To be the best in my domain and to continuously push theboundaries of performance through learningand
development.
To build a strong and healthy networkof clients by facilitatingthem with the superior level of customer service.
Qualifications
2011-13 PGDM with 73% from New Delhi Instituteof Management.
2011 BBA with 54% from JIMS, New Delhi.
2011 Diploma in International Business from JIMS, New Delhi.
2008 Higher Secondary with 60% from Bal Bharti Public School, Ghaziabad.
2006 Secondary with 66% from Sherwood Convent School, Gurgaon.
Area of Specialization
Major in Marketing & Minor in Finance
Organisational Experience
Bestech Group- Workingfrom April 2013 to till date in real estateindustry.
Tasks performed/Job profile
 Overall responsibility of post sales activities of residential projects includingbooking logins, issue of
receipts, letter of allotment,execution of buyer agreement, change of nomination,cancellations,refunds,
offer for possession, etc.
 Issuance of loan documents.
 Worked on SAS (Sales Accounting Software)and In4 software.
 Ensured timely recovery of all the dues of the project on time by sending the demand letter to the
customers and trackingits status with them and concerned banks/financial institutions on phone and e-
mails.
 Sendingfinal notice/cancellation tothe customers as per company policy after co-ordinatingand discussing
individual cases with theconcerned persons of management.

2.  Responsible forpreparingMISreportformanagementbyendof everymonth.
 Effectivelyhandledall the customerconcerns,objectionsandensuringtimelyresolutionof customer
grievances.
 Ensured effective possession of the project.Responsible for doing the following acts in the process of
possession:
1. Making manual final statement of a/c at the timeof offer for possession
2. Meeting with all the customers and resolving their queries, issues, conflicts after co-ordinatingand
following up with theconcerned persons of thecompany.
3. Explaining the list of documents required for taking the possession of their respective apartment
4. Co-ordinatingwith thesite persons for sitevisit of customer and rectifyingthe snags (if any) provided
by the customers of their apartment.
5. Following up with thecustomers wherein thecustomers have not taken possession.
Computer Proficiency
Basic working knowledge, MS Office
Awards & Extra curriculum Activities
 Actively participated in tabletennis at inter-college competition.
 Awarded bronze medal in relay raceat school.
 Actively participated in organising & co-ordinatingvarious college events.
 Participated in Bulls n Bears competition.
 Winner of college fashion show.
Linguistic Proficiency
English (Read, Write& Speak)
Hindi (Read, Write& Speak)
Punjabi (Native)
Interests & Hobbies
 Listening music
 Gyming
 Watchingmovies
Soft Skills
 Good Communication Skills
 Leadership Qualities
 Good Learner

3. Personal Details
 Date of Birth : 10-08-1991
 Nationality : Indian
 Gender : Male
 Marital Status : Single
 Permanent Address : B-Block 147, Flat no. S3, Surya Nagar, Ghaziabad,201011,U.P, India.