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MARIO SOTRES
e-mail: sotres.mario70@gmail.com
Mobile: 55 2755 2507
PROFESSIONAL OBJECTIVE
Continue in a General Manager or Business Unit Director position in a dynamic organization where I
can continue my professional development while delivering outstanding business results.
SUMMARY
General Manager with 20+ yrs. experience working for multinational companies, with expertise in
several industries (Services, Logistics, IT, Call Centers, Consulting and Record Information Mgmt.).
I have been very successful developing and executing long-term strategic business plans, increasing
revenue and profits, launching new products, optimizing operational & sales procedures and building
strong customer-oriented teams. IT expertise includes software application development, ERP (SAP)
deployment projects, data center and call center 24x7 operation and IT consulting/outsourcing.
Main skills oriented to business understanding, strategic vision, team work, objective achievement,
excellent communication skills (both technical and business-wise).
EXPERIENCE
Recall
COUNTRY MANAGER AND VICE PRESIDENT March ´09 - To date
Full P&L responsibility for Mexico Business Unit while ensuring a sustainable/profitable growth by
developing and implementing Global/Regional strategies. Close interaction with other Functional
Departments to develop and implement policies, rules and standards, managing over 3.6M storage
cartons, 40k tapes and 2k digital users. Led a team of 7 Directors and reported to Americas’ President.
 Developed and executed a new strategic plan to achieve aggressive revenue and profit
growth, obtaining a cumulative growth of 137% in Revenues and 297%in Profits.
 Developed a new line of digital services, which increased its sales by 3,400%
 Increased BVA (Brambles Value Added) by 197%
 Reduced by 50% overhead cost (as a % of revenue)
 Increased storage capacity by 70% via opening new self-funded facilities
 Improved Safety & Security metrics, achieving Zero safety incidents in 5 years
 Increased the Employee Satisfaction Index to 90% (+40 pp vs, PY) via a new Action Plan.
 Achieved quality targets (perfect order) for 60 consecutive months
 Created a new internal organizational structure coupled with a cultural change, enabling
Recall to address medium/long term challenges and become a key player in Digital services.
EDS
WORKPLACE LATIN AMERICA REGIONAL DIRECTOR Jul. ’05 – March ´09
Managing revenues over 64 MUSD, 2,000 employees (internal, external), providing technical support
to distributed IT infrastructure through Service Desk consultants and Field Service technicians, to
achieve Service level Agreements for more than 65 customers, responsible to deploy new global
offerings in Latin America. Leading a team of 18 Managers, reporting to Workplace Global VP, Service
Desk Global VP, Latin America Delivery VP and Latin America Hub North VP
 Obtained savings over 2.3 MUSD based in new corporate operational models
 Reduced head count by 10%, and improve employee mix, reaching savings over 500k usd/yr.
 Improved profitability by 100% in 2006/07 while reaching the other financial objectives
 Integrated Service Desk and Field Service organization, obtaining savings over 200 K usd
Grupo Qualita
DIVISION DIRECTOR May. ’04 – Jul. ’05
Managing revenue over 20 MUSD, 900 employees, and 100,000 devices technical support.
Coordinating Sales and Operations to assure and support customer computer and telecommunication
infrastructure, including 24x7 services for mission critical equipment and call center software solutions.
Leading a team of 10 Managers, reporting to the Country Manager.
 Improved customer satisfaction by increasing Service Levels (
 Developed a plan to increase profits 100% with a 10% reduction in revenue
 Created a new organizational structure to provide integrated services to customers
 Reduced Head count by 16 % with savings over 400 K usd/yr.
MARIO SOTRES
e-mail: sotres.mario70@gmail.com
Mobile: 55 2755 2507
DHL MÉXICO 1994 – 2003
CEO & COUNTRY MANAGING DIRECTOR MEXICO Jul. ’01 – Jun. ´03
Managing DHL Mexico revenues over 200 MUSD, 3,000 employees, 1,200 vehicules, 150 offices, 3
bounded warehouses and 5 airplanes. Profits over 80 MUSD (biggest profit contributor globally).
Coordinating Sales, Marketing, Customer Service, Operations and Gateway, Logistics, Finance, IT,
HR, Planning, Product Development and Legal. Reporting to Latin America Sr Vice President.
 Increased over last two years, revenue by 17% and profits by 36%
 Launched new products - Express 8:30AM, 10:30AM and Import Express,
 Implemented new sales procedures to further increase efficiencies and increase sales,
$3M/year for 2003, including deploying additional points of sale
 Developed aggressive pricing strategies for the domestic market, unique within DHL
worldwide organization, providing yearly additional profits of $8M/year
 Implemented new operating procedures to improve delivery service quality while reducing
yearly costs by $10M/year
 Developed business plans to double market share in domestic services
 Created a new internal organizational structure coupled with a cultural change that enabled
DHL to address long and medium term challenges
 Winner of 2001 Bill Walden Award among 60,000 employees based on achievements
IT AREA DIRECTOR Jun. ’94 – Jul. ´01
Managing Information technology including 84 HP 9000 servers, Telecommunication network with over
120 offices and 1500 nodes, 1300 courier scanners, 120 telephone systems (PBX), 99 employees and
3 data centers. Defining information technology strategies and budget based on local/global business
requirements, responsible for application support for Latin America, Coordinating with
Telecommunications, Server administration, application development and data center operation.
Reporting to DHL Mexico General Director and IT Latin America Vice President
 Reorganized of IT area to support cost effective business needs achieving the lowest cost IT
organization worldwide
 Developed and implemented several projects within established timings and budget, including
Y2K, SAP, Customer application, Parcels Automatic Sorting System (2 available worldwide)
 Deployment of a WAN with over 80 HP 9000, 120 offices and 1300 scanners
 Enhanced network and applications improving tracing data availability from 15% to 98%
Price Waterhouse Sep. ’86 – Jun. ´94
IT CONSULTING MANAGER
Project management included sales, quotation, planning, design and implementation of custom-made,
3rd party software apps and computing infrastructure for multiple industries over diverse technological
platforms (e.g. retail, accounts receivable and apps development). Reported to IT Consulting Partner.
 Developed and implemented Accounting, Purchasing and Store Control application in retail
industry, project included 100 team members and over 3 M usd investments
 Implemented ERP for a cable manufacturing company project included 12 team members
 Developed / Reviewed IT strategic plans in several industries including, Transportation, Oil,
Gas, Manufacturing, Telecommunications, Energy, Financial, Wine, Government, etc.
ACADEMIC INFORMATION & OTHER
EDUCATION
 Wharton, Executive Development Program, Mar. ’03
 Columbia University, Executive Development Program Transition to General Manager, Jun. ’01
 IPADE (Harvard affiliate), Business Management (D1), Oct. ’97 – Jul. ‘98
 ITESM, Finance Executive Seminar, Jan. ’89 – Aug. ‘89
 ITESM, B.S. General Management with Computer Science grade, Jan. ’82 – May ‘86
LANGUAGES:
Fluent in English and Spanish

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CVMarioSotresVFL

  • 1. MARIO SOTRES e-mail: sotres.mario70@gmail.com Mobile: 55 2755 2507 PROFESSIONAL OBJECTIVE Continue in a General Manager or Business Unit Director position in a dynamic organization where I can continue my professional development while delivering outstanding business results. SUMMARY General Manager with 20+ yrs. experience working for multinational companies, with expertise in several industries (Services, Logistics, IT, Call Centers, Consulting and Record Information Mgmt.). I have been very successful developing and executing long-term strategic business plans, increasing revenue and profits, launching new products, optimizing operational & sales procedures and building strong customer-oriented teams. IT expertise includes software application development, ERP (SAP) deployment projects, data center and call center 24x7 operation and IT consulting/outsourcing. Main skills oriented to business understanding, strategic vision, team work, objective achievement, excellent communication skills (both technical and business-wise). EXPERIENCE Recall COUNTRY MANAGER AND VICE PRESIDENT March ´09 - To date Full P&L responsibility for Mexico Business Unit while ensuring a sustainable/profitable growth by developing and implementing Global/Regional strategies. Close interaction with other Functional Departments to develop and implement policies, rules and standards, managing over 3.6M storage cartons, 40k tapes and 2k digital users. Led a team of 7 Directors and reported to Americas’ President.  Developed and executed a new strategic plan to achieve aggressive revenue and profit growth, obtaining a cumulative growth of 137% in Revenues and 297%in Profits.  Developed a new line of digital services, which increased its sales by 3,400%  Increased BVA (Brambles Value Added) by 197%  Reduced by 50% overhead cost (as a % of revenue)  Increased storage capacity by 70% via opening new self-funded facilities  Improved Safety & Security metrics, achieving Zero safety incidents in 5 years  Increased the Employee Satisfaction Index to 90% (+40 pp vs, PY) via a new Action Plan.  Achieved quality targets (perfect order) for 60 consecutive months  Created a new internal organizational structure coupled with a cultural change, enabling Recall to address medium/long term challenges and become a key player in Digital services. EDS WORKPLACE LATIN AMERICA REGIONAL DIRECTOR Jul. ’05 – March ´09 Managing revenues over 64 MUSD, 2,000 employees (internal, external), providing technical support to distributed IT infrastructure through Service Desk consultants and Field Service technicians, to achieve Service level Agreements for more than 65 customers, responsible to deploy new global offerings in Latin America. Leading a team of 18 Managers, reporting to Workplace Global VP, Service Desk Global VP, Latin America Delivery VP and Latin America Hub North VP  Obtained savings over 2.3 MUSD based in new corporate operational models  Reduced head count by 10%, and improve employee mix, reaching savings over 500k usd/yr.  Improved profitability by 100% in 2006/07 while reaching the other financial objectives  Integrated Service Desk and Field Service organization, obtaining savings over 200 K usd Grupo Qualita DIVISION DIRECTOR May. ’04 – Jul. ’05 Managing revenue over 20 MUSD, 900 employees, and 100,000 devices technical support. Coordinating Sales and Operations to assure and support customer computer and telecommunication infrastructure, including 24x7 services for mission critical equipment and call center software solutions. Leading a team of 10 Managers, reporting to the Country Manager.  Improved customer satisfaction by increasing Service Levels (  Developed a plan to increase profits 100% with a 10% reduction in revenue  Created a new organizational structure to provide integrated services to customers  Reduced Head count by 16 % with savings over 400 K usd/yr.
  • 2. MARIO SOTRES e-mail: sotres.mario70@gmail.com Mobile: 55 2755 2507 DHL MÉXICO 1994 – 2003 CEO & COUNTRY MANAGING DIRECTOR MEXICO Jul. ’01 – Jun. ´03 Managing DHL Mexico revenues over 200 MUSD, 3,000 employees, 1,200 vehicules, 150 offices, 3 bounded warehouses and 5 airplanes. Profits over 80 MUSD (biggest profit contributor globally). Coordinating Sales, Marketing, Customer Service, Operations and Gateway, Logistics, Finance, IT, HR, Planning, Product Development and Legal. Reporting to Latin America Sr Vice President.  Increased over last two years, revenue by 17% and profits by 36%  Launched new products - Express 8:30AM, 10:30AM and Import Express,  Implemented new sales procedures to further increase efficiencies and increase sales, $3M/year for 2003, including deploying additional points of sale  Developed aggressive pricing strategies for the domestic market, unique within DHL worldwide organization, providing yearly additional profits of $8M/year  Implemented new operating procedures to improve delivery service quality while reducing yearly costs by $10M/year  Developed business plans to double market share in domestic services  Created a new internal organizational structure coupled with a cultural change that enabled DHL to address long and medium term challenges  Winner of 2001 Bill Walden Award among 60,000 employees based on achievements IT AREA DIRECTOR Jun. ’94 – Jul. ´01 Managing Information technology including 84 HP 9000 servers, Telecommunication network with over 120 offices and 1500 nodes, 1300 courier scanners, 120 telephone systems (PBX), 99 employees and 3 data centers. Defining information technology strategies and budget based on local/global business requirements, responsible for application support for Latin America, Coordinating with Telecommunications, Server administration, application development and data center operation. Reporting to DHL Mexico General Director and IT Latin America Vice President  Reorganized of IT area to support cost effective business needs achieving the lowest cost IT organization worldwide  Developed and implemented several projects within established timings and budget, including Y2K, SAP, Customer application, Parcels Automatic Sorting System (2 available worldwide)  Deployment of a WAN with over 80 HP 9000, 120 offices and 1300 scanners  Enhanced network and applications improving tracing data availability from 15% to 98% Price Waterhouse Sep. ’86 – Jun. ´94 IT CONSULTING MANAGER Project management included sales, quotation, planning, design and implementation of custom-made, 3rd party software apps and computing infrastructure for multiple industries over diverse technological platforms (e.g. retail, accounts receivable and apps development). Reported to IT Consulting Partner.  Developed and implemented Accounting, Purchasing and Store Control application in retail industry, project included 100 team members and over 3 M usd investments  Implemented ERP for a cable manufacturing company project included 12 team members  Developed / Reviewed IT strategic plans in several industries including, Transportation, Oil, Gas, Manufacturing, Telecommunications, Energy, Financial, Wine, Government, etc. ACADEMIC INFORMATION & OTHER EDUCATION  Wharton, Executive Development Program, Mar. ’03  Columbia University, Executive Development Program Transition to General Manager, Jun. ’01  IPADE (Harvard affiliate), Business Management (D1), Oct. ’97 – Jul. ‘98  ITESM, Finance Executive Seminar, Jan. ’89 – Aug. ‘89  ITESM, B.S. General Management with Computer Science grade, Jan. ’82 – May ‘86 LANGUAGES: Fluent in English and Spanish