This document provides a summary of Steven Frix's experience as an IT Helpdesk Specialist and Supervising Specialist. He has over 9 years of experience in IT operations, project management, infrastructure support, and manufacturing expertise. Currently he coordinates and maintains the IT helpdesk for two plants at Magneti Marelli in Pulaski, Tennessee, supporting over 1,000 users. Prior to this role, he served in the U.S. Army for 8 years providing IT helpdesk support and maintaining communications networks.