Apsar Alam is seeking an IT role where he can utilize over 4 years of experience in web development, technical support, and software development. He has a Master's degree in Computer Applications and has worked as a developer intern and application support analyst on projects involving Java, JSP, HTML, and Oracle. His skills include software installation, network maintenance, and troubleshooting hardware and software issues for clients.

1. APSAR
ALAM
APSAR ALAM Mobile: +91-
9039903905
E-Mail: apsaralam91@gmail.com
 My goal is to become associated with company where I can utilize my skills and gain further experience I want to
utilize my professional knowledge for growth of the organization.
SECTOR PREFERENCE: IT-
SUPPORT/DEVELOPMENT/ANALYSIS
CURRENT ADDRESS: - C/O:- Mr. APSAR ALAM, CHAMP-1 MASJID
BHILAI (C.G.)
 PROFESSIONAL OVERVIEW
 Over 4 years of experience in all facets of web development from personally meeting with clients to discuss their
goals, expert at troubleshooting and resolving end user IT problems via telephone, e-mail, helpdesk and in person,
I have track record of providing technical and functional support to critical business applications, and ability to
identify problems within a system and then fix them. On a personal level possess a team player mentality but also
have the ability to work under own initiative.
 leading players in my field I have obtained vast experience of how to assess the costs and benefits of system
Successfully Completed 6 months Internship with CMC Pvt. Ltd. Hyderabad, A.P. as a Developer Intern and gained
significant experience of software and hardware installation, resolving compatibility issues to ensure the each client’s
IT systems work as efficiently as possible. In addition, my expertise in networking and technical support has allowed
me to train departments to become highly cross-functional resulting in greater it efficiency for my employer.
 Strong working knowledge of software support & development life cycle
• Experience in accurately recording information (e.g. requirements, results)
• Understanding of client/server and internet technologies
Key Skills and Competencies
Professional
• Team working, time management, communication and problem solving skills were significantly enhanced.
• Finding software updates, drivers and other relevant resources on the Internet.
• Able to work effectively both in a team and individually.
• Technical knowledge of network, server and desktop technologies.
• Track record of coming up with practical and workable ideas.
• Maintaining up-to-date knowledge of current information technology techniques and tools.
• Configuring systems and applications.
Personal
• Keen to join a successful team who are at a key stage in their development.
• Never giving up midway through a job.
• Committed to diversity and inclusion for all.
• I always aim for perfection, I want to be a successful person and excel in the field of customer service.
• Adventurous, Ambitious, cheerful and able to adapt my priorities.
Functional Area:
• IT Hardware, Technical Support, Telecom Engineering, Proficiency with Microsoft Windows 7, Windows XP, and
Windows Vista operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.)
• Knowledge of remote support tools and techniques (MS RDP, VPN, etc.)

2. APSAR
ALAM
• Java, .net, oracle.
Experience:- Jan 2013 to Des 2014 (1 year(s) - 11
month(s) s
 COMPANY NAME: - Venture Pc Solution (NCR) ROLE:-Application Support Analyst
 Responsible for supporting the company's clients at all levels as part of a helpdesk team and ensuring that all
hardware and software is configured and installed correctly, Responsible for networking, design, installation and
maintenance services., Supporting users and network administrators over the telephone and by email. Maintain the
company’s network infrastructure, Configuration and testing of any new hardware and software. Travelling to client
sites to help with installs, deployment, and troubleshooting. Installing and operating Windows desktop and server
operating systems.TCP/IP networking and hardware maintenance and repair and training new employees.
 Resolve problems with system connectivity, reliability, performance, and security issues.
 Use the latest technology, resources and software to get a job done.
 Prepare concise and well written reports, documents and memos.
 Perform preventive maintenance, Serve as a technical contact at all times
 Stakeholder Relationship Management
MEAGHATRONIC TECHNOLOGY Sep 2011 to Nov 2012 (1
year(s)
 COMPANY NAME: MEGHATRONIC TECHNOLOGY ROLE : - JAVA Development and Support
 Working with other developers to build technical solutions & complete projects to budgetary and quality
requirements. Also involved in requirements gathering, demonstrating software prototypes, technical sales
presentations, customer training
 Duties: Development of Java interfaces & Configuration Management of the source code. Working with users to
establish requirements and determine priorities. Meeting client’s face to face at their offices.
 Developing new applications, components & functionality to existing systems. Involved in accurately providing
estimated development times. Developing new functionalities, both back-end and front-end.
 Preparing realistic project and quality plans.
 Using bug tracking tools to record, track and trace bugs.
 Analyzing existing systems and redefining them to take into account new system requirements.
Project Description
 TITLE: SMMS Application, ORGANIZATION: Canon India ROLE: Application Support Analyst.
 TOOLS / TECHNOLOGY USED: JSP, HTML, And JAVASCRIPT & ORACLE
 DESCRIPTION: gain valuable experience in application management and developed called e-learning portal. It is a
system which is developed to manage the Learning, Training, Evaluation and Performance of the user.
 TITLE: MIGRATION TOOL KIT Client: CMC
(Hyderabad)

3. APSAR
ALAM
 DESCRIPTION: MIGRATION TOOL KIT is an industry-standard tool for application development.MTK, developers
can interact with any back end software (i.e. oracle, SQL server, MS-access, my-SQL etc.).The database interface
can be used to build, test, and debug PL/SQL packages, procedures, triggers, and functions. Database Interface
users can create and edit database objects such as tables, views, indexes, constraints.
 TITLE: CRM TOOLS: JSP, HTML, JAVASCRIPT, CSS, SQL
 DESCRIPTION: Designing and building databases to store information and monitoring performance of the data,
managing security of the data and ensuring accuracy of the data. Designing, developing, testing, troubleshooting
and debugging of application enhancing the performance of the system. Customer relationship management is often
thought of as a business strategy that enables businesses to improve in a number of areas. The CRM strategy allows
you to following:
 Understand the customer Retain customers through better customer experience Attract new customers
Win new clients and contracts Increase profitably, Decrease customer management costs.
ACADEMIA
MCA (Master of Computer Application) at SHRI SHANKARACHARYA MAHAVIDYALAYA from CSVTU, BHILAI (C.G.) in
2011with 68% marks.
B.Sc. (Computer Science) at PT.RAVI SHANKER SHUKL UNIVERSITY from Raipur (C.G.) Secured 53% marks
12th from B.S.P. Higher secondary School, BHILAI (C.G. Board) Secured 53% marks
10th from B.S.P. Higher secondary School, BHILAI (C.G. Board) Secured 63% marks
PERSONAL DOSSIER
 Date of Birth : 13’ Jul’ 1988
 Linguistic Abilities : Hindi & English
 Passport Detail : Passport No-J8939209,
DOI-06/09/2012, DOE-05/09/2022
 DECLARATION: - I hereby declare that the above-mentioned particulars are true to the best of my
knowledge and I bear the responsibility for the correctness of all the information’s furnished.
Date: Sincerely
APSAR
ALAAM