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Dse as a career path
- 1. DSE as acareer path SESSION - TYBCA 1
- 2. What is aDesktop Support Engineer? Desktop Support Engineers are IT professionals who fix issues with an organization’s desktop computers and laptops, as well as handle concerns with servers and security issues affecting business networks. Desktop Support Engineers most often work as part of a helpdesk team, reporting to the Senior Systems Administrator or Engineer and sometimes supervise junior helpdesk employees. As computer issues can arise at any time, Desktop Support Engineers may be expected to work a variety of shifts, including nights and weekends. Although they are able to access other employees’ computers virtually and mostly work from their office or desk, they may have to travel to individual work sites and server rooms, often being required to pick up and carry heavy equipment and parts. 2
- 3. Desktop Support EngineerDuties and Responsibilities A Desktop Support Engineer’s ultimate aim is to provide support to an organization’s staff members to make sure all computers, network connections and software are properly functioning. To achieve this, a variety of tasks come into play. Based on our analysis of job postings, these are the core Desktop Support Engineer duties and responsibilities. 3
- 4. Troubleshoot Technology Issues Desktop Support Engineers provide knowledgeable advice and use their expertise to help end users solve their technology issues. Whether a laptop is not able to connect to the Internet, a software platform is malfunctioning or a server is not saving data files, Desktop Support Engineers must utilize their expertise to come up with a solution. 4
- 5. Install and MaintainEquipment and Software When new employees are hired, Desktop Support Engineers are responsible for setting up their workstations. This includes ensuring that new employees have the programs, applications and other technology they need to perform their duties. In addition to setting up and configuring computers and software, Desktop Support Engineers also maintain, update and upgrade equipment as needed. 5
- 6. Provide Client Service The employees of the organizations are, in essence, the Desktop Support Engineer’s clients. As such, engineers must provide excellent service to meet all of their needs. This involves training new individuals in using the software and apps of the company, responding to ad hoc and urgent requests, setting up workshops for updates or new software as they are implemented and advising executives on the most appropriate and cost effective technological solutions for the company. 6
- 7. Desktop Support EngineerSkills A Desktop Support Engineer must have advanced technological skills to solve potentially complex IT issues, as well as interpersonal and leadership skills to manage a team of employees. 7
- 8. Core skills: Whensearching for a job in the IT field, you will find that most Desktop Support Engineer job posts required these core skills Knowledge of computer science Knowledge of software engineering Background in IT Strong communication skills Problem-solving skills Ability to multitask Keep calm under pressure 8
- 9. Advanced skills: Manyprofessionals build these skills over time, but applying for a job and listing them on your resume can be advantageous in securing employment: Programming experience Network security experience Training experience 9
- 10. Tools of theTrade: These tools are often required by employers: Windows platforms Anti-virus Microsoft active directory Cloud platform Computer peripheral devices 10
- 11. Desktop Support EngineerSalary Average Desktop Engineer Salary in Mumbai, Maharashtra Rs -12000 - Rs 186,657 11
- 12.