Jim Patterson has over 40 years of experience in business management and banking. He has held several leadership roles, including managing loan programs and branches for various banks in Hawaii. Currently, he is the Manager of the Program Improvement Program at the Office of Hawaiian Affairs, where he evaluates grants and provides recommendations to improve grantee performance. He has a proven track record of strengthening operations and customer service.

1. JAMES (JIM) R. PATTERSON (808) 947-6524
(808) 722-2886
PROFILE
• Seasoned professional business manager with a successful track record
for creating and implementing programs to improve profitability and
streamline operations.
• Proven customer service orientation, with a reputation for providing
enhanced service and building community/professional relationships.
• Strong project management, analytical and problem-solving skills.
• Excellent interpersonal and organizational strengths.
• Successful in mentoring personnel for positions of greater responsibility.
• Versatile and dedicated to achieving superior results.
PROFESSIONAL EXPERIENCE
OFFICE OF HAWAIIAN AFFAIRS, Honolulu, Hawaii
Manager, Program Improvement Program 2010-present
• Responsible for conducting evaluations of grants to ensure that programs
are implemented in a timely manner and in compliance with contractual
obligations
• Develops plans to reinforce, improve or correct grantee performance
• Reports findings and recommendations to the OHA Board of Trustees
• Serves as Program Manager Lead on the Ho’okahua Waiwai Strategic
Priority Result Initiative team.
• Serves as the OHA representative on the Native Hawaiian Revolving Loan
Fund Board of Directors
Manager, Native Hawaiian Revolving Loan Fund 2008-2010
• Managed a revolving loan fund of approximately $28 million making loans
to Native Hawaiians for Education, Home Improvement and Business
Start Up or Expansion
• Ensured the compliance of the program with the Operational Guidelines
as established jointly by OHA and the Administration for Native
Americans.
• Coordinated activities involving strategic partners (Lending, Technical
Assistance and Collections).
AMERICAN SAVINGS BANK, Honolulu, Hawaii
Vice President/Manager, Consumer Credit Policy & Administration
2007-2008
• Integrated all phases of consumer secured and non-secured loans.

2. • Developed and implemented credit policies related to secured and
unsecured consumer lending in order to mitigate risks for the bank.
• Served as a member of Credit Committee that reviewed and approved
Commercial Real Estate and Corporate loan requests.
• Assigned a lending authority limit of $1,000,000 in the aggregate
Operations Manager, Residential Loans 2002-2007
• Supervised and directed the activities of all phases of retail and wholesale
residential loan processing, underwriting, closing and servicing.
• Successfully led a project team to re-engineer the loan origination
process; including a point of sale system for loan officers and enhanced
capabilities.
Manager, Residential Wholesale Loans 2001-2002
• Increased average monthly fundings by 25%.
• Established controls to monitor delinquent loans by individual broker firms.
• Expanded American Savings Bank’s sponsorship and Mortgage Brokers’
use of Fannie Mae’s Desktop Originator/Underwriter on the Web.
Regional Vice President 1999-April, 2001
• Supervised and directed the lending and deposit activities of 12 branches
on Maui, Moloka’i and O’ahu.
• Provided direction to Branch Sales Managers for the attainment of
corporate objectives. The Lahaina Branch achieved “Branch of the Year”
status statewide in 1999.
Branch Sales Manager, Kahala Mall Branch 1998-1999
• Successfully retained over 90% of branch customers acquired with the
acquisition of Bank of America in December 1997.
• Improved branch ranking from 32nd
place to 3rd
place within 6 months.
GE CAPITAL HAWAII, INC., Honolulu, Hawaii 1997-1998
Senior Loan Officer—Residential and Business Financing
• Major involvement emphasized the origination of short-term residential
and small business loans to be held in portfolio.
• Actively participated and supported the Six Sigma Process Improvement
Team in seeking ways to improve the department’s sales planning
process.
• Achievements included implementing a loan-by-phone system.
BANK OF AMERICA, Honolulu, Hawaii 1993-1996
Senior Vice President/Manager, Residential & Consumer Loans
• Managed the activities of 70 personnel performing all functions relating to
real estate and consumer loans.

3. • As a member of Managing Committee, participated in developing
collective and individual department initiatives, as components of the
bank’s overall strategic business plan.
• Achievements included introducing the concept of cross-functional teams
as a process and methodology to increase interdepartmental
effectiveness.
• Chaired the cross-functional management team responsible for guiding
retail banking activities.
BANK OF HAWAII, Honolulu, Hawaii 1987-1993
Vice President/ Manager, Residential Loan Services
• Responsibilities included administration and management of the
residential loan and escrow departments.
• Increased residential loan production by introducing a policy of
guaranteeing timely credit decisions and loan closings.
FIRST FEDERAL SAVINGS & LOAN ASSOCIATION, Honolulu 1972-1987
Vice President/ Manager, Residential Loan Division
• Promoted to this position from a succession of increasingly responsible
assignments, including Branch Manager and Senior Loan Officer.
• Managed all activities associated with offering first-rate residential loan
services.
PROFESSIONAL & CIVIC AFFILIATIONS
• Secretary/Director Native Hawaiian Chamber of Commerce (2013-
present)
• Mortgage Bankers Association of Hawaii (President 1996)
• Self-Help Housing Corporation of Hawaii Board Member 1985-2002
• Chamber of Commerce of Hawaii Public Health Fund Committee 1992-
present
• Habitat for Humanity (Board of Directors 2005-2007)
EDUCATION
• Bachelor of Science in Business Administration/Finance, Portland State
University.
• Advanced Management Program, University of Hawaii: 1987
• Institute of Financial Education, School for Executive Development,
University of Washington: 1978-1979
• National Development Council, Economic Development Finance
Professional Certification 2009
• University of California Berkeley Center for Executive Education, OHA
Leadership Program 2013
• Kūpa a Pono Nā Po: OHA Pou Kāko o Training 2014ʻ ʻ