The document provides a summary and details of Jen Hicks' experience and qualifications. She has over 10 years of experience in marketing, business development, recruitment, IT, and graphic design. Her roles have included Marketing Director, IT Director, and she was self-employed as a graphic designer. She has a strong technical skillset including software like Adobe, Microsoft Office, and Google Apps.

1. JEN HICKS
3209 Saint Germain Drive, McKinney, TX 75070
469.682.3814 | Jenhicks.marketing@gmail.com
SUMMARY
Highly motivated, self-starter with excellent communication and
interpersonal skills, both written and oral, along with the ability to
manage staff and work effectively within time constraints and accuracy
assurance. Experienced problem solver. Passionate about continual
customer service, new business development, technologies, social
media platforms, and marketing trends.
NEW BUSINESS DEVELOPEMENT
Responsibilities
• Organized 1st national cold calling client campaign for Coast to
Coast Healthcare sales team.
• Worked closely with CEO, COO, and VP of NBD of company to
grow business from 1300 hours scheduled per year to over
7000 in 4 years.
• Organization, design, and execution RFPs and client
presentations.
• Design and execution of digital marketing campaigns to current
and past clients to increase hours scheduled with company.
• Assisted clients in transitioning over from competing company
contracts to our company’s smoothly by providing company
information, technical assistance, and press releases if needed.
• Traveled to visit hospitals in to ensure customer satisfaction
and continued billing for the company.

2. Page 2
RECRUITMENT
Responsibilities
• Worked closely with the recruitment team on developing the
best program to bring providers in for new client contracts and
those in the NBD pipeline.
• Design and deployment of national digital campaign reaching
50,000 targeted skilled providers.
• Assist recruiting team by designing printed and branded
materials for conventions and onsite visits.
• Back up to recruitment during busy times by assisting with
contacting interested parties and requesting required
documents.
IT
Responsibilities
• Assisted corporate office in implementation of Saleforce, Blue
Sky, and Highrise sales and scheduling software.
• Developed mobile app for our providers in the Emergency
Department. Featured risk management tool, client and
campus information, travel guides, and company contacts.
• Administered Google services
• Website management for all company divisions including
internal sites used for NBD and recruiting.
• Developed secure physician application to speed the new
contract start up time frame.
• Trained all corporate team and sales teams on all IT in the
company.
• Responsible for IT solutions for all issues.

3. Page 3
COMPUTER SKILLS
Languages
·HTML, CSS, JQuery
Software
·Adobe Dreamweaver, Photoshop, Illustrator, Premiere Pro, Edge
Animate, After Effects, Acrobat, Echo Sign
·Microsoft Office, Excel, PowerPoint, Publisher
·WordPress, Themes
·Live Chat Administration
·Email Marketing Software
·Formstack Administration
·Super Administer for Google for Business
·AdWords Administration
·YouTube Partner
·Facebook Administration
EXPERIENCE
January 2012-
January 2016
IT Director, Coast to Coast Healthcare Services
· Administrator for Google for business
· Responsible for training new and current employees on using
Google apps and cloud management.
· Consultant and support for all company technical issues and
upgrades.
o Responsible for finding IT solutions for problems in all
departments and sister companies.
October 2010-
January 2016
Marketing Director, Coast to Coast Healthcare Services
·Responsible for all creative for national emergency medicine staffing
company.
o Build and updates of multiple WordPress sites for
sister companies

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o Responsible for Facebook ads and content
o Creation of all print design and promotional items
o Design and Build of web-based application for
Emergency Medicine physicians
August 2007-
October 2010
Graphic Designer, Self-Employed
· Logo and print designs for clients
· Freelance website designs
· Digital Apparel Mockups