This document is a resume for Jeffrey A. Van Dyke summarizing his skills and experience in information technology and clinical systems implementations. He has over 10 years of experience in areas such as project management, SQL, Visual Basic, and supporting clinical software applications. His most recent role is as an Informatics Senior Analyst at Cigna-HealthSpring, where he performs user acceptance testing and requirements gathering for an online provider portal.

1. Jeffrey A. Van Dyke
1812 Antebellum Dr., Murfreesboro, TN 37128
Phone: 615-485-3818
jvd456@comcast.net
SKILLS SUMMARY
Proven track record of operational and employee leadership. Strong background in
identifying areas for improvement and adding value with information technology.
Experience and education in the following areas:
• Managed Clinical Systems Implementations
• SQL
• Visual Basic for Applications
• Project Management
• Cincom Eloquence CCM Software
• McKesson Clinical Systems Software Applications
Support
• Requirements Gathering
• U.A.T Testing of Clinical Systems
• Trouble shooting with Clinical Systems in regards to
EMR and Clinical Systems Portal
• Windows XP, Vista, Windows 7, and Server 2003
• Microsoft Office Applications 2003–2010
• Active Directory and File/Folder Permissions
• System integration, building, and repair
• Customer Service and Phone Support
• BMC Ticketing Software
RELATED EXPERIENCE
Cigna-HealthSpring, Inc., Nashville, TN
Informatics Senior Analyst
• Engages in rigorous U.A.T testing standards and
practices to identify defects and key areas for
enhancement for the HSConnect online provider Portal.
• Responsible for the development of all User Test Case
scenarios for U.A.T testing of the HSConnect online
provider portal.
• Responsible for intelligence and requirements gathering
for creating enhancement requests to the existing
provider portal.
• Primary developer for the Customer Communications
Management letters that will be deployed to the
Utilization, Pharmacy and Case Management for use.
• Created an incident tracking system utilizing Visual
01/11–present

2. Basic and Access databases to track calls, emails and new
account requests. This tracker was implemented and is
the current tool used to measure productivity standards
for the department.
• Project lead on for the transition of all markets from
the legacy claims portal to the new provider portal.
• Responsible for the management for the market
implementations, maintenance, and administration for a
Medicare Advantage Provider clinical application.
Spearheaded the rollout of the HSConnect portal to the
Illinois, North Texas, and Northeast Texas regions.
• Current subject matter expert for the Mid-
Atlantic/Pennsylvania provider portal transitions.
• Oversee verification and validation of data integrity prior
to ensuring upload to database.
• Provide help desk support for online provider portal as
well as password resets and account maintenance,
privileges and support for the McKesson Critical Care
Management System.
Dell, Inc., Nashville, TN
BSDR–Account Team Manager, Acquisition Sales
• Led the acquisition and development of a dedicated
account set of 425 accounts.
• Provided sales and customer support in an
inbound/outbound call center environment.
• Gauged forecasts from phone and email conversations
with clientele.
• Key contact for IT decision makers with annual budgets
in excess of $50k.
2003–2009
Javanco, Inc., Nashville, TN
Operations Manager
• Directly oversaw the day-to-day operations of a 45-year
old corporation with annual sales in excess of $1 million.
• Undertook all duties and training associated with
running a retail computer outlet.
• Responsible for all inventory selection, purchasing,
inventory integrity, pricing strategies to remain
competitive with other similar retail establishments.
• Assumed all Human Resource and Payroll functions.
• Expanded product line card and selection by nearly 80%
and increased collections by 45%.
2001–2002

3. EDUCATION
Tech Skills, Nashville, TN
M.C.P, CompTIA A+, CompTIA Network + Certifications 2010
Microsoft Systems Administration Certification Path
Middle Tennessee State University, Murfreesboro, TN
B.A. in Computer Information Systems 2000
Minor in Business Administration
Illinois Central College, East Peoria, IL
A.A.S. in Liberal Arts & Sciences 1993
General Educational Requirements
CERTIFICATIONS
• CompTIA A+ 2010
• CompTIA Network + 2010
• Microsoft Certified Professional, MCP–Windows XP 2010
REFERENCES
References furnished upon request