Neftalí Rodríguez Fuentes is seeking a challenging position within IT system operations. He has over 15 years of experience in IT leadership roles implementing technology solutions to support business objectives. His experience includes positions at health care organizations where he implemented electronic health records and other systems. He is fluent in English and Spanish.

1. Neftalí Rodríguez Fuentes
10037 Vista Cove Lane Telephone: (787) 642-0286
Orlando, FL 32825 nrodrz@gmail.com
JOB TARGET A challenging position within IT System Operations.
OVERVIEW Information Technology Executive with more than fifteen years of experience in positions of
increasing responsibility with a proven ability to conceptualize and deliver cost effective
technology solutions in support of business strategic objectives. Leadership in key
information technology fields, such as software development, e-commerce, capacity
planning and system availability, system security, project management, vendor relationships,
telecommunications, data and call center operations, virtualization and technology
implementation. Oriented professional, recognized for tackling major initiatives, adapting to
a rapidly changing environment and resolving mission critical issues to ensure bottom line
success. Fluent in Spanish and English languages.
SKILLS
• Experience in health care industry, spanned all healthcare business models
including: TPAs; HMOs; PPOs; IPAs; MSOs; Community Mental Health Centers;
Behavioral Health Organizations; Integrated Health Delivery Networks; Medical
Group Practices and Clinics and Hospitals.
• Proven experience implementing health plan core administration systems, web
portals, e-commerce solutions, enterprise application integration architectures, data
warehouses, business intelligence/decision support systems, customer relationship
management applications, hospital information systems, electronic medical records,
document management systems, automated workflow applications, and interactive
voice response systems.
• Major strengths include exceptional leadership, mentoring, people management and
interpersonal skills. Proven success collaborating with cross-functional teams with
exceptional verbal/written communication style.
• Proven process mapping, gap analysis, and business problem solving skills in overall
business planning bringing a current knowledge of future vision of technology and
systems as related to the company's competitive position.
EXPERIENCE E-HEALTH PARTNERS, INC. 2009 – 2011
VP of Operations
• Full responsibility of Company Operational Team, Policies and Procedures for
Product Development, Customer Service, Technical Support, Quality Procedures,
Business Operations and Training.
• Leading all aspects of overall critical work in software analysis, design,
development, documentation, technical aspects of product implementation/rollout
and post-implementation support, as well as quality, testing and training of the EHR
product to ensure deadlines were delivered in a timely manner.
• Completed Software redesign in clinical, e-prescription, reports and billing modules
to apply to CCHIT and ONC Certifications on the projectd timeline.
- Succesfully Achieved CCHIT Comprehensive Certification - July 2010
- Succesfully Achieved ONC-ATCB 2011/2012 Complete EHR
Certification with 4 of 5 start on usability – November 2010.

2. • Completed 300 EHR offices implementations including selling computer equipment,
network design and training for over 500 healthcare users.
• Lead design and maintaining IT infrastructure including server hardware, Server
consolidation through use of VMware environment, data storage, switching and
routing, backups, email, firewall, spam filtering, VPN, mobile devices, network
monitoring, and all Microsoft technologies.
SALUD DORADA + MEDICARE 2007 – 2009
VP of Information Technology and Business Integration
• Restructured IT group to increase efficiency and improve customer satisfaction.
Rebuilt team from ground-up, hiring and equipping personnel for the challenges of a
rapidly growing infrastructure and increased demands from multiple business units.
• Standardized network management and monitoring tools across the organization to
provide real-time alerting leading to greater uptime and increased security.
Implemented policies and procedures regarding network equipment, maintenance,
and monitoring.
• Increased security, stability, and recoverability of the corporate network through
implementation and ownership of all IT policies including security, backup, disaster
recovery planning and compliance.
• Responsible for the implementation and maintenance of Dell Servers and storage
hardware, Blackberry Enterprise Server, Cisco routing, switching, VPN and
firewalls, AntiVirus, Spam and AV filtering.
• Developed plans to ensure Security, Consistency and Integrity of data between
systems to directly connect our multi practice providers enabling a secure transfer
of elegibility, referrals, claims, encounter and provider directory information.
OPERATIONS / SYSTEMS INTEGRATION CONSULTANT 2007 - 2008
- ProSalud HMO -Concierge Health Corp. -Coop Equipo Medico
- Insight Communications -Salud Dorada + Medicare
Direct and manage computing and information technology strategic plans, policies
and procedures and schedules for business, finance, data processing, computer
services, network communications, and management information services to
accomplish corporate goals and objectives.
INMEDIATA HEALTH GROUP CORP. 2003 – 2007
Operations Director
Direct the Operations Division composed of the following departments: Customer Service
and Technical Support Call Center, Special Projects/Implementations and harmonize
interactions at all levels within the organization in conformity with the PR Insurance
Companies, HIPAA regulations and applicable federal and state laws.
• Lead, manages and monitors the whole operational activity of the company in
conformity with the HIPAA regulations and standards.
• Direct and evaluate the Operations performance and existing products and services
and propose solutions to expand and improve them.
• Develop plans to ensure Security, Consistency and Integrity of Company
Information.
• Lead HIPAA regulations software implemetation for X12 transactions to over
10,000 primarily healthcare professional 60 hospitals and 15 insurance companies
covering Medical, Dental and Institutional.

3. OPERATIONS / SYSTEMS INTEGRATION CONSULTANT 2002 - 2003
- Hosp. San Juan Capestrano - Behavioral Healthcare Partners
Direct and manage computing and information technology strategic plans, policies
and procedures, schedules for business and finance data processing, computer
services, network communications, and management information services to
accomplish corporate goals and objectives.
FHCHS/VALUEOPTIONS - PR 1997 - 2003
IT Director
Corporate entity that fully owned a Mental Health Hospita, five clinics and a Managed Care
Mental Health Company with six Satellite Clinics.
Direct and manages all IT and Call Center activities performed for internal staff and
external clients, including requests, reports, special projects and ensures all Corporate
Security Policies and Procedures are followed.
• Successfully managed the installation of the technological infrastructure at the
company's Managed Care Company, and six outpatient clinics including an
enterprise-wide Information System.
• Evaluate/Design all Infrastructure, requests for hardware/software, Design and
deployment of Call Center, Data Warehouse changes and coordinated systems
implementations.
HOSPITAL SAN JUAN CAPESTRANO / CBHS 1994 - 1997
IT Manager
BANCO CENTRAL HISPANO PR 1987 - 1994
Accountant / LAN Administrator
EDUCATION
MBA, Computer Information Systems BA, Business Administration
with emphasis in E-Commerce InterAmerican University of PR
Polytechnic University of PR May-1992
July-2006
CERTIFICATIONS / LICENSES
Emergency Response Planning HIPAA – EDI Seminar Oral Presentation Techniques
for your Business, EDI PARTNERS, LTD & MCS American Institute of Banking
SkillPath Seminars, January-2002 October-1992
April-2005
Project Management for Computer Center Audit
Managing Multiple IT Professionals Instructor's Training Institute
Projects, Objectives and Deadlines, CompuMaster, Sept.-2003 & March-1994
SkillPath Seminars August-2000
December-2004
AS/400 Security Concepts Installation of local area network
Manejo de Personal and Implementation The Computer Institute,
The HR Box IBM March-1993
September-2004 April-1997