Antonio Buford is seeking a career opportunity that utilizes his professional skills and strong work ethic. He has over 10 years of experience in operations, benefits administration, billing and payments processing, quality assurance testing, and customer service roles. His resume highlights technical skills in SQL, benefits platforms like Ariel, and experience developing standard operating procedures and analyzing healthcare exchange data. Buford holds an associate's degree in computer information systems and is proficient in Microsoft Office.

1. Antonio A. Buford
1048 Flat Shoals Road College Park, GA30346 PH: 773-630-9126 Email: Abuford70@gmail.com
Objective To seek a career opportunity with an organization that will capitalize on
my sense of professionalism and strong desire to succeed.
Skills
 Production Verification Business Requirements
 Billing and Payments Ops Configuration
 Benefits Administration Cobra Administration
 Market Place Exchange Direct Bill and payments
 HRIS/Carrier file process UAT Testing
 SQL Client Escalations
 FSA Administration Ariel Benefits
Experience
Morneau Shepell 12/2013-present
Operations Analyst
 Develop and maintain process flows for Health Care Exchange Enrollments (On and Off
Exchange) for three States (NY,NJ,OR)
 Oversee data on the incoming 834 files as well as the outgoing 820 carrier files
 Responsible for analyzing data, writing and maintaining requirements/SOP documents and
provide client resolution.
 Assisted in facilitating and organizing meetings with functional users and business
managers to document procedures and to gather functional requirements
 Leverage experience to suggest and support business enhancements
 Liaise between internal groups as well as the external vendors.
 Responsible for executing SQL queries to preform research and billing validations
 Coordinates system testing, identifying system defaults, and ongoing production testing
 Partnered with Configurations Team to ensure the system is configured according to the
client requirements
 Coordinate quality assurance efforts by creating and executing test plans
 Oversees client escalations, both internal and external
 Responsible for overseeing that all daily processes and functions are completed and with
quality.
 Creates and Maintains Standard Operating Procedures based on client requirements
 Knowledge of Health Care Exchange provisions

2. University of Chicago 08/2012-08/2013
Registration Analyst
 Data Entry input pediatrics demographics history and insurance information.
 Ensured that insurance billing was accurate for patient
 Ensured that all demographic data was properly keyed in daily
 Provide feedback to the appropriate level of management and client contact
 Liaise between internal & external groups as well as third party vendors
 Subject matter expert
Colorado Technical University 01/2009-01/2010
Admissions Advisor
 Responsible for receiving inbound calls for registering students
 Responsible for coordinating the enrollment process for students
 Provide direct coaching and feedback to students as it related to registration, financial aid
and major/call selections
 Ensured that each student had the necessary tools to being their education journey
 Responsible for problem solving student issues by determining root cause.
 Responsible for identifying system and processing defects
 Ensured that all defects were reported as needed and worked with upper management to
implement necessary changes to systems and overall student enrollment process.
 Identification of system edits and defects
 Primary Responsible of researching and resolving internal escalations and report these
findings to upper management.
 Responsible the creating and maintenance of the team’s Standard Operating Procedures.
RedBox Automated DVD 01/2007-02/2009
Customer Service Representative
 Provide weekly quality checks on Agent call interactions and provide feedback and
coaching.
 Identified and implementation of process improvements/efficiencies
 Responsible for providing quality customer service to our customers.
 Maintenance and creation of processing guides/Standard Operating Procedures (SOPs)
 Attended weekly team meetings for the discussion of projects, employee quality and
performance, prioritization and questions.
 Integration of operational resources with Customer Service resources to provide a seamless
participant resolution support with a focus on the customer experience

3. DELL Computers 01/2002-12/2006
System Builder/Configuration
 Responsible for installing, assembling and configuration of a new computer
 Responsible for ensuring that the correct operating system is installed with quality and
accuracy
 Ensured that all software was installed with the approved admin packages
 Responsible for running initial diagnostics
 Responsible for troubleshooting problems associated with the system, hardware and
software
 Ensured that all problems with properly corrected with quality and accuracy
Education
High School Diploma : Computer Science, 2001
Curie Metro High School - Chicago, IL
A.A Degree : Computer Information Systems, 2006
Malcolm X College University of Chicago - Chicago Burr Ridge, IL
Accomplishments
Created 3-D Computer Animated Character
Certified in Microsoft Work, Excel, Access and Power Point