Baby Wallace's resume summarizes her education and work experience in healthcare administration and customer service roles over the past decade. She has an Associate's degree in social work and certificates in community health and has gained skills in various medical software programs. Her work history demonstrates experience in customer service, medical billing, quality assurance, and administrative support for healthcare organizations.

1. Baby Wallace
PO Box 2241, Lubbock, Texas 79408 • 806.777.3616 • wallace.baby@yahoo.com
Education
South Plains College, Lubbock, TX
AAS (BSW) Social Worker, 2012-2015 (76 credit hours)
Texas Tech University, Lubbock, TX
Community Health Worker, (Prometora) Certificate, 2011
Skills
Software
Kodak Dental Practice Works, Kodak WINOMS CS Practice Management, Salesforce, Net Labels from GBS, People Soft, Medical
Manager, Medisoft, QuickBooks, Windows Tax Wise, TWIST, Webinars, Go to Meetings, KIDS, MAXSTAR, TEIRS, Cisco, Oracle,
JD Edwards Enterprise One, Citrix, Vignette
About Me
• Diligent, detail-oriented, business and medical knowledge of all office functions, with a solid background in the healthcare field.
• Excels at multi-tasking in a fast-paced environment, completing projects within time budget constraints.
• Superior telephone, customer service, and computer skills with proficiency in MS Word, MS Vista, MS Excel, MS Publisher, MS
Office, MS Power Point, WordPerfect, Outlook, Windows XP, Lotus Notes, Adobe Acrobat and Photo.
Work Experience
Customer Service Representative, McKesson Medical Surgical 3/14 - 5/15
• Customer interface management, increased pre-sales and post-sales
• Determined the status of equipment, returns, repairs, replacements, sales orders, delivery sales, and freight deliveries
• Maintained records of returns, schedule changes, product enhancements, product pricing and resolved return credit problems
• Managed orders and sales support for 6 field Sales Reps for the West Texas Branch
• Mastered two platforms for increased efficiency; JD Edwards Enterprise One and Citrix software
• Maintained working relationship with vendors, couriers, freight carriers for ETA of products drop shipped to customers
• Contacted customers with solutions, obtaining further information or routed calls to appropriate parties
• Processed orders received electronically, faxed and via phone; received 50-95 callers daily
• Retained new program information to enhance quality of call responses
• Multi-tasking abilities to include typing while talking to customers switching between 8 screens for information and submitting
orders
Administrative Assistant II, MAXIMUS, INC. 12/11 - 8/13
• Enrolled Star and Star+Plus (Medicaid) clients into medical and dental Managed Care Organizations (MCO) Superior, Ameri-
Group, Firstcare, MCNA Dental and Dentaquest
• Conducted 50 to 250 telephone calls daily as needed to complete Health Care Orientation as required by the state of Texas
• Presented managed care options to recipients as well as added value services which distinguish each plan
• Utilized MAXSTAR and KIDS to enroll recipients and change Primary Care Provider or change from one MCO to another
• Provided patient and provider education to include the Texas Health Steps (Periodicity schedule), Medicaid Transportation, CHIP,
WIC, Texas Women’s Health and maintaining eligibility
• Processed client lists daily using macros in Excel and distribute those lists to 8 outreach counselors who work Lubbock and the
41 surrounding counties
• Compiled worked outreach lists from 8 outreach counselors to turn into our corporate office from Vignette online software
• Supported management staff with training materials and new hire paperwork
• Liaison between outreach counselors, regional supervisor, and regional manager for upper panhandle
• Created daily, weekly, monthly and quarterly reports in excel
• Arranged monthly meetings by compiling agendas and support materials, transcribed minutes from each meeting
• Served as THSteps provider relation’s liaison and consultant to medical and dental providers (MCO’s)
• Scheduled and processed enrollment events for MAXIMUS to include in attendance the targeted community, Star and Star + Plus
providers, community based organizations and all MCO’s
• Actively participated in workshops, presentations, and continuing education
Quality Assurance Coordinator, Mobile Medical Services 8/09 - 2/11
• Received orders via phone (4 lines), internet and fax for portable x-ray’s
• Dispatched 40-90 calls in a shift from Lubbock and Oklahoma; oversaw 3 employees
• Medical billing and coding (CPT & ICD9) of each completed x-ray sent to clearinghouse electronically
• Accounts Receivable (AR) Accounts Payable (AP) collections on past due accounts
• Verified insurance and maintained confidential patient medical records in Microsoft ACCESS database software
• Faxed completed x-ray reports to appropriate facilities through XR-Express website
• Created quality assurance forms and reviewed data increasing accuracy
• Marketing Mobile Medical Services to new companies within a 60 mile radius
• Increased work efficiency and positive morale through clear communication

2. May 8, 2015
To whom it may concern,
I am writing today as a reference for Baby Wallace, who worked as a Temporary Customer
Service Representative, at my company from March 2014 to May 2015. Baby was responsible
for fielding incoming customer calls, as well as supporting multiple sales reps. She has also
mastered learning two system platforms during her tenure here.
Baby is a team player who doesn’t hesitate to ask questions as needed. She completes tasks in a
timely fashion. She is creative, open to new ideas, eager to succeed, and energetic.
I regrettably cannot hire Baby on permanently. My company made the decision to eliminate her
position due to budgetary reasons. I believe she would be an asset to any company and offer my
sincerest recommendation of her. Please contact me if you need any additional information.
Regards,
Kimberly VanHowten
Regional CS Manager
Southwest Region
281-765-3128 Office
800-545-5097 ext 50074 Toll free
281-765-3145 facsimile
Kim.VanHowten@McKesson.com
McKesson Medical-Surgical
15550 Vickery Dr. Suite 200
Houston, TX 77032
www.mckesson.com