Divya Prakash is seeking a position as a Banking IT Service Analyst. She has over 3 years of experience working as a Manual Tester and Knowledge Engineer. She is proficient in testing tools like Mantis, Bugzilla, and version control tools. She has experience leading testing teams and coordinating with offshore resources. She is certified in NISM and has taken courses in software testing, SAP, and PC applications. She is looking to leverage her skills in data analysis, testing, and team leadership.

1. DIVYA PRAKASH
divya_g_2004@yahoo.co.in
Phone: +91 9663890550
PROFESSIONAL SUMMARY
• 3.1 years of work experience
• Worked as Manual Tester, Banking IT data-analysis Knowledge Engineer
• Co-ordination and leading the testing Team in Chennai and maintaining Royal Bank of Scotland's Common
Reference Data Portal System
• Seasoned professional, with outstanding UAT execution, data analysis and data centric testing skills with ability
to support multiple simultaneous projects in an organizational structure
• Experienced in coordinating with off-shore resources in support of timeline and IT project deliverables.
• Effectively training, motivating and mentoring offshore engineers and technicians
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing
projects and initiatives.
• Good working experience with operating systems Windows XP/ 7 and 8
• NISM certified
• Good verbal and written communication skills
• Been a part of internal audit, bank transition and a coordinator for external audit
TECHNICAL SKILLS
Tools CRD Portal Tools
Miscellaneous Tools Mantis, Bugzilla (Incident / Defect Capturing Tool)
WinMerge, MS Office, Wordpad, LotusNotes, SVN
CERTIFICATIONS & COURSES
● NISM Series VII: Securities Operations and Risk Management (valid till Jan 2017)
● Software Testing: Orchid Infotech (P) Ltd (Fast track course) - (Test Director, WinRunner, Load Runner,
Writing Use cases, SQL Queries)
● SAP BIW Module - SAPPY Solutions (3 months course)
● NIIT - PC Applications
WORK EXPERIENCE
 Designation : Bank IT Service Analyst
Company : ROYAL BANK OF SCOTLAND SERVICES PVT. LTD,Chennai
(September 2007 - March 31 2009)
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2. DIVYA PRAKASH
divya_g_2004@yahoo.co.in
Phone: +91 9663890550
Job Role : Team Leader, Testing, Data Analysis
Job Description : Led the team which performs Data Quality and Analysis of Royal Bank Of
Scotland’s CRD (Common Reference Data) worldwide (global)
Job Scope
• Gathering/downloading raw data from various authorized sources and delivering it as usable data sets to
various BU's adhering to RBS norms. Managing data set - add, modify, delete and update according to the
CCB(Change Control Board)
• Sourcing, Distribution, Versioning and Maintaining the data sets with high level accuracy and security
according to the RBS Governance policy
• User acceptance testing for the web interface system and captured them in the intranet system-change
request log. Constantly improving user friendliness as well as creating flexibility for its clients in
delivering the correct, updated data set in the desired format(xls, csv, xml)
• Offshore experience working with CRD Subject matter experts and CRD BU clients
• Analysis of existing/new data sets and improving the quality of the data set. Feeding the new data in the
UAT version of CRD portal system and testing the quality
• Extensive participation in transition from manual database maintenance to Portal data maintenance.
• Providing product support service to Clients
• Mentoring and grooming new joiners to quickly adopt to the job and be productive.
 Designation : Knowledge Engineer
Company : SLASH SUPPORT (Feb 2005-July 2006)
Job Description :
• Testing the latest products (phone adapters, routers) and creating user-friendly Networking documents/
guides for the client's website as well as for the trainees
• Creating monthly reports on client's products (helps in expanding their business)
• Preparing handouts about current issues for the technical support team
• To help techs in improving their performance by conducting weekly team meetings and keeping track of
their performance
• Trained and supported a 10 - 15 member technical team.
OTHER PROJECTS
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3. DIVYA PRAKASH
divya_g_2004@yahoo.co.in
Phone: +91 9663890550
• “Telephone Billing System” (Major Project April 2004)
Tools: IBM Mainframe (JCL, VSAM, COBOL)
Company: Global Software Ltd., Alwarpet, Chennai.
Description: Telephone billing System allows users to edit and update database information and view call
accounting reports or billing statements for any client who uses the billing system software. With these aspects
in mind the “Telephone Billing System” was implemented using the mainframe technology (VS COBOL II,
VSAM and JCL).
• “Crime Info” (Mini Project December 2003)
Tools: Macromedia Flash 5.0, Adobe Photoshop 6.0, HTML, ASP, VB Script, Win 98
Company: BDPS, Anna Nagar, Chennai.
Description: Crime Info is a software application, technically and functionally tuned to best suit a layman,
who is unaware of the crime and related information. Crime Info software provides some basic information on
criminals, crime rate, place of enquiry or where to register complaints etc.
EDUCATION
Year of Passing Qualification Percentage Secured Institution
April 2004 MCA 68 % Anna Adarsh College For Women, Chennai
April 2001 B.Sc 61 % Anna Adarsh College For Women, Chennai
PROJECT RECOGNITION/ AWARDS
Won recognition award ‘ACES Bravo Award’ for training the new joiners in CRD.
I would be glad to provide references and any other information required by you.
- Divya Prakash
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