Joseph Lesarian has over 15 years of experience in customer service roles, including sales associate positions at Nordstrom stores in Oakbrook and Chicago from 2010 to 2016. He excelled at establishing new customer relationships and exceeding sales goals. Lesarian also has experience in hotel customer service roles, most recently as an Experience Designer/Concierge/Night Auditor from 2006 to 2009 where he created memorable experiences for hotel guests and trained new employees. He holds a Bachelor's degree in Computer Information Systems from Roosevelt University.
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
1. JOSEPH LESARIAN
532 Walker Drive, Bolingbrook, IL, 60440
773-981-3199
mseemdu1@rocketmail.com
Selected Experience
SALES ASSOCIATE, NORDSTROM, OAKBROOK, IL JANUARY 2015-JANUARY 2016
Exceeded departmental sales volume and sales per hour in department
Excelled customer expectations applying Nordstrom Five-Point standard
Established and maintained new relationships through Reward Participation
SALES ASSOCIATE, NORDSTROM, CHICAGO, IL JUNE 2010-DECEMBER 2015
Led store for two consecutive years in establishing and building new relationships with
new customers through Nordstrom Rewards Participation.
Awarded Customer Service All-Star, Nordstrom’s highest award for excellence in service
and exceeding all expectations amongst peers and management.
Trained new sales associates on Nordstrom standard and expectations while working in
a highly competitive environment.
Introduced new incentives to management, which led to higher sales and productivity
amongst fellow colleagues.
CUSTOMER SERVICE/COMMUNICATION REPRESENTATIVE, NORDSTROM RACK, CHICAGO, IL
NOVEMBER 2009-JUNE 2010
Tackled and resolved customer issues ranging from transactional to general concerns.
Exceeded and excelled in establishing Customer Reward Participation during my entire
tenure at this location.
Appointed team leader to train and assist teammembers in problem resolution, Reward
Participation, and software and hardware initiatives.
EXPERIENCE DESIGNER/CONCIERGE/NIGHT AUDITOR AUGUST 2006-MAY 2009
Frontrunner in day to day front office operations.
Created and designed unforgettable and memorable experiences for hotel guests.
Trained new employees in front office and concierge procedural duties.
Received certification for coaching and developing others for Stellar Services.
Created a network basis with other hotels, restaurants and vendors to facilitate a
seamless work environment.
Received membership to The Chicago Hotel Concierge Association.
FRONT DESK AGENT, FAIRMONT HOTEL, CHICAGO, IL JANUARY 2002-AUGUST 2006
Created and maintained a memorable experience by going above and beyond for a wide
range of clientele, including heads of states to celebrities.
Coordinated numerous itineraries for several and high demanding projects.
Trained and worked night audit shifts for three food and beverage outlets.
BACHELOR OF SCIENCE, C.I.S. ROOSEVELT UNIVERSITY, 1998