1. TONY LOBATO IEng, MIET, MIEEE
London (UK)
http://www.linkedin.com/in/tonyLobatos
Personal Profile:
A highly enthusiastic, flexible and confident individual possessing on going experience in ICT with
specialist knowledge in Systems Administration, Networking, Server and Desktop skills. As a result of
tenure within the industry I have become accustomed to and pride myself on providing individualised and
tailored services to all clients focusing on the most positive outcomes possible from all projects. Through
many years within the industry not only have I gained expert technical knowledge, I have also developed
strong analytical skills, able to spot a problem before it expands further and create a sustainable solution.
Excellent communication skills with proven experience working to the highest possible service standards.
Key Skills:
 Experienced in the formulation and implementation of strategic plans to deliver IT services and
reach operational goals
 Full understanding of user profile set-up and administration
 A detailed understanding of Local Network Cabling & Wide Area Networks
 Strong communication skills both written and verbal to all business stakeholders
 Seamless integration in to any team or organisation with the ability to work autonomously or
empower teams
 Excellent analytical skills with the ability to spot a problem before it develops and create a
sustainable solution
 Able to quickly grasp the concept of other topics and use it as a tool to carry out all operational
duties
 Experienced in transferring complex information in a more simplistic form for individuals outside of
the industry
 Able to collate individuals of a varied skill set to create effective operational teams
Employment History:
June 2014 - Present: AMPL Solutions – Senior ICT Technical Consultant
 Specialities include: Customer Support (ITIL) skills (1st
line), Technical support skills (2nd and 3rd
line), Microsoft Exchange, Active Directory, Windows Server 2003/2008, Security and others ....

Jan 2005 – June 2014: Capita Secure Information Solutions – Senior ICT Support Analyst
 Worked as part of a team within the Business Information Systems Service and provided high
quality support and advice to Council officers
 Administered the ICT network and infrastructure and ensured the best possible IT service delivery
to all citizens and council employees in accordance with the respective Service Level Agreement
 Optimised the utilisation of the ICT network and infrastructure for all user departments.
 Written network and infrastructure documentation
 Liaised with network and infrastructure suppliers and users
 Supported in running network and system projects and upgrades
 Provided technical support and incident resolution for all reported incident calls
 Carried out backup/restore using Backup Exec for Windows Servers 12.5 and gained exposure of
NetApp’s Data OnTap, FAS2040 and Brocade switches
 Responsibly executed desktop, server and network 1st, 2nd and 3rd line support
 Optimised the utilisation of ICT network and infrastructure in pursuit of service excellence for all
Client departments
 Delivered in developing of any network and infrastructure standards, policies and procedures
 Supported in running network and system projects and upgrades
 Helped in ensuring active security, risk and change control management within the ICT service
 Monitored and suggested new developments for the Watford Council's security infrastructure
 Administered, implemented Access Control, Identity Management
 Monitored using logs, used fault tolerance, administered Backups, used auditing and Change
Management
 Dealt with Asset Management, used information, email and internet security policies including

2. Business Continuity Plan
 Identified Malicious Code like virus, worm, Trojan horse
Feb 2002 - Jan 2005: AMPL Solutions – Senior ICT Technical Consultant
 Providing support to end users covering Windows XP, Office 2003, Remote Access, Internet
Browsers, Terminal Emulators, PDAs.
 Providing technical support to peers and subordinates.
 Providing end user training and producing documentation.
 Resolving PC and printer issues promptly and effectively within corporate and trading platforms
 Using Active Directory to look up account status, query laptops, desktops and printers
 Working on data centre and disaster recovery sites, monitoring information systems
 Installing, configuring and building PCs and laptops on Microsoft Windows XP
 Installing and supporting HP networked and local printers and scanners
 Providing advice and consultancy services in the choice of hardware and software, identifying the
most cost-effective solutions for business operations
 Liaising with third line support teams, delegating tasks when required to ensure the achievement
of deadlines and targets
 Working as a supportive member of the team, giving advice and training to junior colleagues to
maximise potential and enhance performance
Key Achievements:
 Successfully rolling out a variety of system and software upgrades, completing tasks to tight
deadlines to minimise disruption
 Providing a high level of technical support to end users, resolving issues and incidents promptly
and effectively
Other Employment:
1994-2002: Principal Azlan Technical Trainer, Azlan Training (UK)
1991-1994: European Eicon Training Manager (Proprietary IBM Integration) Authorized Training Centres
1984-1991: Senior Wang (Proprietary Mini-Computers) Field Support Engineer and ICT Technical Trainer
1982-1984: Senior SMS (IBM AS/400 Mini-Computers & Microsystems) Workshop Engineer, SMS (UK)
1980-1982: Senior Heighlin (Phototypesetting Mini-Computers) Workshop Test Engineer, Heighlin (UK)
1979-1980: Junior Taito (Microsystems – Arcade Machines) Workshop Repairs Engineer, Taito (UK)
Professional Accreditations:
Registered Incorporated Engineer (IEng)
Member of the Institution of Engineering and Technology (MIET)
Industry Accreditations:
Member of the Institute of Electrical and Electronics Engineers (MIEEE)
Member of the Institute of IT Training (since Aug 1996), License 1350 (MIITT)
ComTIA Certified Professional (Since June 2001), License COMP10544184 (CTT+)
Oct 1991 - The Institution of Engineering and Technology
The Institution of Electronics and Electrical Incorporated Engineers
The Engineering Council - Entitled to use the designatory letters 'I.Eng. (MIET, MIITT)'
Nov. 1983- The Council of Engineering Institutions - Engineers Registration Board
Society of Electronic and Radio Technicians (Associate Fellow No. 1037041)
The Engineering Council - Entitled to use the designatory letters 'TEng.(CEI)'
ERB Reg. No. 70TE/10439
Oct. 1983 - The Council of Engineering Institutions - Engineers Registration Board
Society of Test Engineers Ltd (Incorporation Member No. 1059)
The Society of Electronic & Radio Technicians
The Engineering Council - Entitled to use the designatory letters 'Tech. (CEI)'
ERB Reg. No. 70T/104395

3. Qualifications:
Microsoft Certified Trainer - Alumni (Since 2014)
Certified Microsoft Trainer (Since 1994)
Qualified in ITIL v3 Foundation in IT Service Management (2005)
Microsoft Certified (Since 1994)
MCP (1994)
MCSA Server, Messaging (2003).
MCSE Server (Early achiever), Messaging and Security (2003).
MCDBA, MCAD, MCSD, MSCDT (2004)
MCT (Since 1994 – June 2014), MCT Alumni (2014)
Education:
B.Sc. Computing (1982-1983)
HNC in Electric and Electronics Engineering (1976)
Electrical and Electronics Engineering (HNC Equivalent)
Full Technological Certificate - 1976 to 1979 (No. 77012) – Electrical and Electronics Engineering.
- The Part Three Certificate for Radio and Electronics Technicians - Micro Electronics, FM and
- Multiplex Radio, Electronic Switching Principles, Computer Principles, Control Systems & Apps
- The Part Three Certificate for Electrical Technicians - Industrial Electronics
- The Part Two Certificate in Industrial Electronics - Testing Methods and Reliability
Foundation Course in Engineering - 1975 to 1976 (No. 146900/139301)
- Certificate in Practical Mathematics & Engineering Science for Telecommunication Technicians
Primary and secondary schools (RBK&C) – 1970 to 1975
CSE & O'Level: Mathematics, French, English, Art and design, History, Geography
Courses Attended:
ITIL Servive Management Foundation Certification, AppGate Certified Technical Training, Microsoft
Exchange Server 2007, BackupExec (Symantec), Data Protection and Information Security Awareness,
Project Management Awareness, Portable Appliance Testing Certification (PAT),Time Management, Stress
Management, Dealing with difficult customers, Understanding cultural diversity, TUPE Certification, Train
the Trainer and MCT Certification, SMS 2, H.I.S., SNA 4, IIS 5, ISA 2000, Introduction to Web
development, Active Directory Design, Clustering(NT4), SQL 2000, TCIP, Windows 7 and XP.
References Are Available On Request