1. Enterprise Rent-A-Car
Intern Review Form
Employee Name
Joe Nolan
Date of Hire
12/29/2014
Review Date
3/27/2015
Employee #
E918Q9
Branch
1726/17A3
Next Review Date
Unsatisfactory Requires
improvement
Meets
requirements
Exceeds
requirements
Out-
standing
CUSTOMER SERVICE
Telephone skills (technique and etiquette) X
People skills at the counter (helpful,
courteous, etc.)
X
Volunteers and provides pick-up, delivery &
return service
X
“Goes the extra mile” for the customer X
Handling of customer disputes X
REVIEWER’S COMMENTS
Joe, you are great with our customers and realize how important it is to put the customer first. You have always been
great with customer service and have made significant improvement since starting with us at the end of December. Keep
up the great work here and never forget how important customer service is for our business.
ADMINISTRATIVE
Cash Box, deposits, petty cash, refunds, etc. X
Call-back system, tickets in process, daily
billing
X
Organization, discipline & administrative
functions
X
Work is neat, accurate and well-organized X
REVIEWER’S COMMENTS
Joe, you have done everything we have asked of you in regards to the administrative aspect of the business. I don’t have
to ask you to get 24 hour calls done, because you print them out right away when you are working and make sure they
get done the proper way. We will start to hit callbacks and get you more involved with that segment. I’m positive you
will be able to catch on quickly and be able to get any task done that’s asked of you.
SALES AND MARKETING EFFECTIVENESS
Sell ups; insurance, dealership, retail X
Aggressively pursues inquiries & pending
reservations
X
Involvement in introductory sales effort X
REVIEWER’S COMMENTS

2. Joe, you have made significant strides in your sales numbers since your start date. You have an ESC of $7.61/car from
January 1st
through today. That is a above average and a very impressive number for only being with the company for a
few months. You hands down won the contest in February for your team, which is something to be very proud of. Keep
up the great work here and remember to always stay hungry and never settle for the first “no”. People will buy products
from people they like and build relationships with. Fact find and sell the benefits to customers and there is no stopping
you.
Reviewer’s Signature Date Employee’s Signature Date
Unsatisfactory Requires
improvement
Meets
requirements
Exceeds
requirements
Out-
standing
PERSONAL CHARACTERSITICS
Attitude, disposition, cooperation and sincerity with
employees and customers
X
Maintains Enterprise standards for professional
appearance in grooming and dress
X
Work area is clean and orderly X
Dependability (absenteeism and tardiness),
deadlines
X
Ability to quickly learn various new job functions X
Work habits (hard worker, looks for things to do) X
REVIEWER’S COMMENTS
Joe, it’s been great working with you over the past couple months. You have made significant strides with everything and have done
a fantastic job here. I really hope that you have enjoyed the internship so far. I see a lot of potential for you with Enterprise. Thank
you for all your hard work.
Describe employee’s most positive qualities
Joe, your sales numbers have really impressed me the most. You have done a great job understanding that this is a sales and
customer service job. As I stated above, I have been impressed with your customer service as well. Customer’s love working with
you and you do everything in your power to take great care of them.
Describe area needing improvement
Joe, the one area of opportunity I see for you is just being a little more aggressive at the branch. Don’t be afraid to be the first one to
the counter and lead the charge. You already have the customer service and sales down and I would like to see a little more fire
power and aggressiveness from you. Like I said earlier, you have done an absolutely great job and have done everything that has
been asked of you.
REVIEWER’S COMMENTS ON OVERALL PERFORMANCE
EMPLOYEE’S COMMENTS: