Neil Hitcham has over 20 years of experience in customer service roles, currently serving as a Cabin Service Director at London Heathrow Airport where he oversees flight operations and ensures high service standards. Prior to this, he held roles in banking, retail, and the airline industry demonstrating strong leadership, communication skills, and the ability to manage teams and resolve customer complaints. He has a BSc in Computing Studies from London South Bank University and additional qualifications in first aid, fire safety, and diving.