Janete Callahan is seeking a position as a Director Assistant. She has over 15 years of experience in customer service roles, including her current role as Director Assistant at Massage Heights where she supervises operations and provides training. Prior to that, she worked at Wells Fargo for over 6 years as a Home Mortgage Customer Service Representative. She is bilingual in Portuguese and Spanish and has international experience working as a Visa Clerk for the U.S. Consulate in Brazil.

1. Janete De Barros Callahan - Page 1
JANETE B. CALLAHAN
100 S. Van Dorn Street, Unit C216
Alexandria, Virginia 22304
571.471.0995 / janete1297@yahoo.com
EXECUTIVE PROFILE
Director Assistant in a business committed to providing the best therapeutic
massage experience, contributing with providing excellent customer service to
guests, and managing daily duties of the retreat. Expertise in accounting, client
customization and fiduciary reconciliation, budget and payroll. Experience in
international relations achieved while serving at American consulate in São Paulo,
Brazil, where duties focused on verifying visas and financial records. Bilingual
fluency in Portuguese, as well as some Spanish proficiency.
PROFESSIONAL EXPERIENCE
MASSAGE HEIGHTS
Director Assistant July - current
Directly supervises and is accountable for all of Retreat operations on daily basis.
Provides assistance in the training of consultants and coaches team members to
achieve peak performance. Maintains accurate customer records in the system and
in files. Manage and evaluate revenue and expense reports. Follows up with re-
booking and retail goals. Manages the book of schedules of 15 therapists. Drafts
correspondence using a variety of media. Maintains retreat equipment and orders
replenishment. Sorts and distributes incoming mail. Serves as liaison with
corporate office.
WELLS FARGO Vienna, Virginia
Home Mortgage Customer Service Representative 2 2010-2016
Provided support to branch manager and a staff of 9 consultants, including
ordering and coordinating loan documents. Responsible for ensuring that all loan
documentation is complete accurate verified and complies with company and
government policies; verified loan documents including income credit approval and
title insurance; prepared application for submittal to underwriting; managed
accounts payable, trust accounting, general ledger review and corporate credit card
administration; monitored branch compliance to ensure adherence to all federal,
state and local regulatory protocols; provided compliance updates to internal team;
updated monthly branch inspection criteria; generated and pulled reports for
review; answered or routed incoming general inquiries.

2. Janete De Barros Callahan - Page 2
BRAZILIAN MOTHERS’ GROUP Springfield, Virginia
Co-Founder & Lead Administrator 2004-2010
Founded and served as lead administrator for volunteer organization of Brazilian
mothers, Mães Brasileiras de Virginia, which was dedicated to the preservation and
inculcation of future generations with cultural, linguistic and social traditions of
their heritage.
U.S. CONSULATE IN BRAZIL São Paulo, Brazil
Visa Clerk & Consular Cashier 1997-2003
Served as liaison with local law enforcement agencies and other officials to prevent
visa and passport fraud; conducted pre-screening interviews to filter applicants for
more in-depth discussion with consular officer; served as acting supervisor in
absence of visa supervisor; verified and processed immigrant visa applications;
served as cashier, winning awards for intercepting counterfeit U.S. currency,
establishing impeccable record of never accepting counterfeit American or
Brazilian currency.
AWARDS
Wells Fargo on the Watch Award - for stopping a transaction confirmed to be
fraudulent, and retaining the fraudulent item, 2012.
Wells Fargo Stellar Teller Award, 6 Consecutive Times - for exceptional
service as part of the Washington D.C.-area regional team, June, July, August,
September, October and November 2011.
U.S. Department of the Treasury Award - for aid in the detection of a new
series of counterfeit U.S. Currency being passed in South America, 2001.
U.S. Department of State Meritorious Honor Award - for repeatedly
demonstrating excellence in the supervision of consular section overseeing Foreign
Service Nationals, 2002.
EDUCATION & CERTIFICATIONS
Servico Nacional de Aprendizagem Comercial (SENAC), Certification in Secretarial
Science, São Paulo, Brazil, 1998.
Licensed Notary Public in Virginia since 2013; current term runs through 2017, at
which time I plan to seek recertification.
Accounting Coursework Study, Fairfax County, Virginia, 2013.
Certification obtained as wedding planner, QC Event Planning, 2013. Emphasis on
infusing positive energy via Feng Shui principles with clients.
Typing speed 45 WPM.