1. Marlenny M. Rodriguez 93 Grand St  Worcester,MA 01610
(508) 714-1144  M014952@Yahoo.Com
SUMMARY OF QUALIFICATIONS
 Excellentcommunicationandinterpersonal Skills
 Experience usingMSOffice ,Outlook,Powerpoint,EmailandInternet
 Well Organizedandable todo Multi-Tasking
 Bilingual EnglishandSpanishproficiency
 Abilitytoworkindependentlyorina teambasedenvironment
EMPLOYMENT HISTORY
WorcesterDepartmentof Transitional Assistance Worcester,MA
Administrative Clerk August2015- Present
 Registerclientandalertappropriate staff member
 File materialsincludingclientdocuments;correspondenceandclientprofiles
 Assistwithpreparationformeetingsandinterviews
 Answertelephone callsanddirecttoappropriate party
 Performdocumentscanningandinformationlookup
 Word processingandotherclerical dutiesasneeded
FamilyHealthCenterof Worcester Worcester,MA
Bilingual Medical Assistant October2009 - June 2015
 Identifypatientusingdemographicinformation
 Triage patientandrecord vitalsintoelectronicmedical recordsystem
 Prepare treatmentroomsforpatientexaminations
 Educate patientonprocedures,medications,andphysician’sinstructions
 Serve asa Spanishinterpreter forboththe doctorand patientwhenneeded
 Assistedwiththe initial trainingandorientationof newlyhiredmedical assistants
 Sanitize metal instrumentsusingcleaningagentsandautoclave procedure
UnitedStatesArmy Leominster,MA
Automated LogisticsSpecialist December2009- December2012
 Dispatchvehicle stodriversandmechanics
 Collectrecordsof vehicle mileage,workorders,andcurrentstatusof vehicle
 Enter vehicle informationintoelectronicdatatrackingsystem
 Reviewvehicle formsfordiscrepanciesnotmatchingthe informationinelectronicdatatrackingsystem
CCS Companies Andover,MA
CustomerService /Debt CollectionsRepresentative March 2007- December2007
 Contact customerviaautomated telephone dialingsystemandattempttocollectanyoutstandingdebts
 Accepttelephone creditcardpaymentsusingthe WesternUnionelectronicbillingsystem
 Enter customer’spaymentmethodandpersonal informationintothe electronicpaymentsystem
 Assistcustomerwithanyquestionsregardingtheiraccount
 Make any requestedadjustments tocustomer’s account

2. EDUCATION
Quinsigamond Worcester,MA
ComputerInformationSystems-HealthInformationOption 2015- Present
JobCorps CareerAcademy NorthGrafton, MA
CertifiedClinical Medical Office Assistant 2009
CertifiedMedical BillingandCodingSpecialist
FirstAid/BLS Certified