The document provides a resume for Janet Yeung Wing Kam outlining her contact information, career objective, education history including certificates and degrees, work experience as a hostess and waitress at various hotels and restaurants in Hong Kong, extracurricular activities including marathons and charity runs, honors received, languages and computer skills, and a note that references are available upon request.

1. Janet, Yeung Wing Kam
ADDRESS: 1) Flat B, 9/F, Tai Cheung House, 2, Hong Cheung Street,Shai Wan Ho, Hong Kong_
2) 2 Hutch croft Ave Scarborough Ontario Canada M1V1Z4
MOBILE: (1)852--6135-9256 EMAIL: JANETWINGWING@YAHOO.COM.HK
Career Objective:
To attain a hostess position in the hospitality industry where exceptional interpersonal and communication skills,
strong leadership and customer service experiences can be applied.
Education and Certification:
Hong Kong Management Apr 2017 - Jun 2017
Wset Level 2 Intermediate Certificate in Wine & Spirits
Hong Kong University of Science and Technology May 2007 - Oct 2007
Diploma in Practical English Business Usage
Caritas Institute for Further & Adult Education- Caine Road Sep 2002 - Mar 2005
Higher Diploma in Hospitality & Tourism Management Certificate in Hotel Business
Po Leung Kok Wai Yan College Sep 2001 - Jun 2006
Completed Form 5
Man Kiu College Sep 2009 - Jun 2001
Secondary One to Five
Work Experiences:
Mandarin Oriental Hong Kong (Café Causette) - Hostess May 2015 - Present
● Provide detailed and concise information about guest inquires in regards to not only hotel and restaurant
services and products, but local attractions and services within the immediate area.
● Responsible for recording reservations and allocating tables to accommodate for different sized parties.
● Hands on experience in serving of food and beverages and accepting of payments.
Shangri-La Kowloon - Hostess Aug 2014 - April 2015
● Café Kool - Hostess
○ Courteously greet, escort, and ensure guest are well informed of any special promotions or
popular pairings of specific food and drinks.
● Angelini Italian Restaurant - Hostess
○ Informed guests of special promotions and assist in the administering of the arranged special
promotion.

2. Conrad Hong Kong (Garden Café) - Hostess Apr 2012 - July 2014
● Responsible for answering telephone and emails, booking reservations and ensuring the
accommodations of larger parties by strategically setting floor plans that do not negatively affect floor
operations.
● Promote positive guest relations by accommodating where necessary and handling guest complaints in a
professional manner to ensure guest satisfactions are met.
Harbour Grand Hong Kong (Le188°Restaurant and Lounge) - Hostess Mar 2011 - April 2012
● Scheduling of daily floor plans and confirming guest bookings.
● Monitoring guest wait-list and ensuring the needs of guests are met while they are waiting.
Novotel Century Hong Kong May 2005 - Feb 2011
● Lobby Lounge - Barista and Captain
○ Develop a complete knowledge of the entire menu including beverages.
○ Recommend particular pairings of specific food items along with decant bottles and serve wine.
● Lobby Lounge - Captain
○ Orchestrated restaurant operations by overseeing the duties of all waiters and busboys.
○ Offering assistance to any areas of operations that are short on staff or failing to maintain a level
of service that reflects the establishment.
● Cuisine Italian Restaurant - Pepino - Captain
○ Administered and supervised staff training programs to ensure all staff has met the required level
of knowledge and confidence to perform their task accordingly.
○ Maintain guest relationships in order to extend business opportunities. This includes the
memorization of special request and notes associated to frequent customers.
● Cuisine Italian Restaurant - Pepino - Senior Waitress
○ Coordinated sales blitz with team other waitresses to ensure the successful promotion of new
items.
● Cuisine Italian Restaurant - Pepino - Waitress
○ Conducted guest arrival and departure duties that include the greeting and seating of guests and
follow-up to ensure guest are well informed and satisfy of all services.
Gold Coast Hotel Hong Kong(Café International Buffet) - Part-Time Waitress Aug 2003 - Jan 2005
● Developed and strengthened techniques of upselling restaurant products
● Ensure guest were thoroughly informed of statuses of their orders and wait times
Caritas Institute For Further & Adult Education - Caine Road - Trainee Mar 2003 - Apr 2003
● Cooperated with supervisors in operations to ensure a smooth transition from guest arrival to guest
departure.
● Coordinated with team in the promotion of restaurant products including food and beverages.
Shangri-La, Hong Kong Island - Trainee Feb 2003 - Mar 2003
● Greeted all guests in a courteous and professional manner.
● Served as a public relations representative for the hotel.
● Referred guests to local restaurants and recommended attractions in the area.

3. Extra-Curricular Activities:
Standard Chartered Hong Kong Marathon 2017
 Half Marathon
Standard Chartered Hong Kong Marathon 2014 - 2016
 Certificate of 10K Race
Unicef Charity Run 2015 2015
 Certificate of 5K Race
Honor and Awards:
Lavazza Coffee Training Center Hong Kong Dec 2009
 Certificate of Attendance
Basic Level of Hotel Mandarin Language Course 2006
Skills:
Language: English (Fluent), Cantonese (Fluent), Mandarin (Fluent)
Computer: MS Excel, MS Word, MS PowerPoint, Multi-Line Switchboards, Mac System (reservation system),
ResPAK Restaurant Module, Table Management System
References Available Upon Request