Janelle Hicks is seeking an entry-level business position utilizing her B.S. in Business Management from Chicago State University. She has over 5 years of experience in customer service, administrative, and credit analysis roles. Her professional skills include proficiency with Microsoft Office, QuickBooks, programming, communication, and problem resolution. Currently she works as a Loan Specialist performing credit analysis, loan management, and handling 200 calls per day.

1. Janelle L. Hicks
8201 S Langley ▪ Chicago, IL 60619 ▪ Home (773) 979-8800 ▪ Janelle_hicks@ymail.com
Business Management Major seeking an entry-level professional position to utilize the skills and
knowledge obtained through education, and business work environments
EDUCATION
Chicago State University, Chicago IL
B.S., Business Management
GPA 3.60/4.00
May 2014
Relevant Coursework
Small Business Management ▪ Strategic Management ▪ Human Resource Management
PROFESSIONAL SKILLS and ATTRIBUTES
 Proficiency with Microsoft Word, Excel, and PowerPoint
 Computer Programming C++
 QuickBooks
 Work Efficiently in Groups
 Effective Communication
 Multitasking/High Volume Call Center
 Problem Resolution/Customer Service
 Managing Tasks/Projects
 Organization/Analytical Skills
PROFESSIONAL EXPERIENCE
Integra Credit
Chicago,IL
Loan Specialist 2014-Present
 Responsible for consumer Credit Analyzing & Loan Management duties
 Analyze risk and evaluate consumer leads, create financial profiles, determine credit worthiness to receive
installment loans and lines of credit, and ensure compliance of company standards
 Adhere to senior analyst for verification and provide recommendations for approvals and denials for loan
applicant
 Analyze and evaluate loan portfolios, create delinquent reports, handle collection activity, and handle an
average of 200 calls per day.
Xerox Services
Chicago,IL
Customer Service Representative 2013
 Managed approximately 150 customers for service needs and general questions daily, exceeded goals
 Processes customercare needs including troubleshooting cellular device issues,activating phones,assisting
agents with upgrading devices, and processing payments
 Conducted follow-up calls to 30% of customers regarding their transactions to gage areas for improvement
 Documented each customer interaction, including identified problem and resolution in data entry system
Advanced Equities Incorporated
Chicago,IL
Administrative Assistant
2010 - 2012

2.  Managed sensitive client information for current updates for approximately 1,000 clients daily to allow new
and existing accounts
 Followed up with clients’ to obtain outstanding information and process transactions
 Reviewed clients paperwork for accuracy filling out paperwork for clients, ensured completed paper work
forwarded to appropriate follow department
 Documented client information using basic computer skills to generate spreadsheets,letters and created
mail merges, managed contact information to send/receive e-mails throughout the day
 Managed small company projects for potential clients
United States Census 2010 Chicago,IL
Enumerator
2010
 Conducted in home interviews and data collection utilizing the U.S. Census guidelines to document
household residents information for 20/30 residents daily during 2010 Census season
 Completed daily return of progress reports to supervisors consistently met or exceeded expected outcomes
 Prepared paperwork for team and performed calculations for properties that needed to be accounted for
Christ Unity Evangelistic Church Chicago, IL
Administrative Assistant
2008 - 2009
 Prepared quarterly reports of all members and church activities and upcoming events for congregation
 Implemented designs for service program for each service in the near and far future to keep 410 members
updated with service order
 Implemented design on Compact Disc and mailing labels for DVDs and vocal recordings of events that
were available for each member
 Handled Important documents to different vendors for orders of office supplies, cleaning supplies,and other
necessities