This document contains a resume for Kirwin Dale Hulley, a coloured male from Johannesburg, South Africa. It details his work experience spanning from 2002 to current, including roles in business development, customer service, sales and administration. It also lists his education qualifications, skills, courses attended and references. Hulley is currently employed as a Business Development Consultant at Hyundai Automotive S.A. and is seeking a more challenging and financially rewarding position.

1. KIRWIN DALE HULLEY
8301225087083
EE/AA STATUS: COLOURED MALE
JOHANNESBURG
0716074821
DRIVERS LICENSE: CODE 8
1 DEPENDANT
Kirwin.hulley@gmail.com
EMPLOYMENT EXPERIENCE:
Hyundai Automotive S.A. Bedfordview
Business Development Consultant February 2013 – Current
Duties:
 Management & administration of online leads to dealerships to ensure sales of
New & Pre-owned vehicles
 Effective utilization of data & leads
 Ensured accurate weekly & monthly progress reporting
 Provided timeous & quality service to meet client expectations
 Promoting specials
 Liaise with Manager, Finance Manager and Dealer Principal to facilitate and
close deals
 Resolution of invoices
 Ensuring that business objectives are met
Reason for leaving: Seeking a more challenging & financially rewarding position.
Accenture Braamfontein
Eclipse BPO (Business Process Outsourcing)
Helpdesk Consultant August 2012 – January 2013
Duties:
 Client Services
 Telephonic and email query assistance
 Assisting Mine Staff & vendors with their Purchase Order Queries
 Assisting Suppliers to the mine with Account and Payment Related queries
 Vendor Management (Updating of Details)
 Assistance with Cataloguing queries
 Managed escalations accordingly
 Query Management & Resolution
Reason for leaving Contract ended
Standard Bank Life Centre
Inclusive Banking
Call Centre Consultant October 2011 –May 2012
Duties:
 Assisting clients & retailers with their account related queries
 Client Services
 Ensuring client & retailer satisfaction
 Updating of clients & retailers account profile
 Managed escalations accordingly
 Provided timeous & quality service to meet client expectations
 Ensuring that business objectives are met
Reason for leaving Contract ended

2. Standard bank Life Centre
Inclusive Banking
Sales Consultant August 2011 – October 2011
Duties:
 Sales of personal term loans
 Client Services
 Generated loan application & calculation of client expenditure
 Ensured accurate weekly & monthly progress reporting
 Effective utilization of data/leads allocated to me
Reason for leaving Transferred to Inbound dept.
Wesbank Fairlands
Call Centre Consultant January 2010 – June 2011
Duties:
 Assisting clients & dealers with their account related queries
 Generated settlement quotations, border letters & reports for clients & dealers
 Managed escalations accordingly
 Provided timeous & quality service to meet client expectations
 Ensuring that business objectives are met
Reason for leaving Contract ended
First National Bank Bank City
Accounts Support & Administration October 2006 – January 2010
Duties:
 Analysis of clients credit profile
 Client Services
 Validation & approval of contract loans, also providing motivation for the approval
 Co-ordinated & structured system procedures for business well-being in line with banking
policies
 Managed escalations accordingly
 Provided timeous & quality service to meet client expectations, ensuring business
objectives are met
 Compiled reports for regional managers
Reason for leaving Career advancement
First National bank Bank City
Sales Support Consultant September 2005 – Sept. 2006
Duties:
 Systems support & completion of micro & personal loan options
 Client Services
 Generated loan application & calculation of client expenditure
 Ensured accurate weekly & monthly progress reporting,
 Also that targets are met
Reason for leaving Promoted

3. U.T.I. Mounties Division Florida Glen
Sales Support Consultant January 2005 – August 2005
Duties:
 Systems support of out going credit cards
 Contacted clients to confirm dispatched credit cards
 Responding to complaints & queries
 Tracking of vehicles
 Data capturing & administration
Reason for leaving Contract ended
Ericssons Hyde Park
Service & Administrative consultant January 2002 – December 2004
Duties:
 Assisted with client queries & invoicing of product sales
 Client Services
 Maintaining detailed records & despatching/receiving of goods
 Data capturing & administration
Reason for leaving Contract ended
EDUCATION:
M.L. Sultan Secondary PietermaritzBurg
Matric Certificate 2000
 English
 Afrikaans
 Mathematics
 Physical Science
 Technical Drawing
 Technical Studies
SKILL CERTIFICATIONS
 Exceptional verbal, written and interpersonal communication skills
 Extraordinary attention to detail
 Ability to manage multiple projects and tasks simultaneously
 Highly goal-driven, solution-orientated and self-directed
 Excellent planning and organisational skills
 Strong Word, Excel and Power Point skills
COURSES ATTENDED:
 Digicore Systems & Processes
 Leadership & excellence skills
 Sales Skills
 M.S. Word
 M.S. Excel
 M.S. Powerpoint
 Sap

4. REFERENCES:
Rajeev Vithal
Projects Manager
079 087 0483
Anny Schramm
Product Manager
082 082 9428
Nicholas Biggars
Team Lead
084 402 6797