Jamie Ellington has over 10 years of experience in human resources, customer service, and retail management. She has a Masters in Human Resource Management from Keller Graduate School of Management. Her experience includes processing insurance enrollments and resolving customer issues at United Health Care, meeting sales goals and reducing shrinkage as Store Manager at Lane Bryant, and training new employees as Store Manager at Oreck Clean Home Stores.
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Persuasive speaker and negotiator. Personal Trainer skilled at motivating and coaching clients to meet personal health and fitness goals. Excellent interpersonal and time management skills.
1. JAMIE ELLINGTON
1111 Carrousel Dr E, Reynoldsburg, OH43068 • H: 614-940-1090 • jamielynellington@gmail.com
PROFESSIONAL SUMMARY
and employees to create a positive work environment.
SKILLS
Recruitment/staffing Exceptional interpersonal communication
Interviewing Excellent time managementskills
Records maintenance Employee scheduling
Quality assurance Conflict resolution
Effective leader
WORK HISTORY
Client Service Operations
United Health Care - Westerville,OH
Processed member insurance enrollment/termination
Managed calls concerning: pension deductions,applicable coverage,and eligibility
Created and distributed monthlyterm reportsfor the subsidiaries
Trained associateson fraud, waste & abuse of information, security/privacy and HIPAA compliance.
Defused volatile customer situationscalmly and courteously.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievancesto designated departments for further investigation.
Prepared reports and communication for senior management and clients.
Store Manager
Lane Bryant - Reynoldsburg, OH
Conducted interviews for viable newhires
Recruited and networked with potential candidatesfor future openings
Coached team to meet daily salesgoalsand creditgoals
Ensured that meal and break period compliance was followed and employee time was all entered
Successfullyreduced shrink 45% each inventorycycle
Trained associateson policies and processes including newemployee orientation.
Oversaw inventory and office supply purchases.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Store Manager
Oreck Clean Home Stores - Columbus,OH
Responsible for meeting daily sales goals
Diagnostics/repairs on machines
Inventorycontrol and ordering
Ensured the balancing of cash register was completed
Conducted new employee training
Won two sales awardsfor top sales in our region.
EDUCATION
Masters: Human Resource Management
Keller Graduate School of Management - Columbus,OH
- Current
- 03/2013
- 07/2010
2015
Human Resources Associate with comprehensive background in employee relations,recruiting, compensation and benefits.
Organized manager possessing strong interpersonalskills.Creates business partnershipsand buildstrust with managers
03/2013
07/2011
05/2005